Reviews

10/15/2017

Myndi

stars
The guys the moved us were great but even after having a representative out to see our home and what need to be moved, the job was underestimated. They could not get everything on the one truck. Many items had to moved that day in my own vehicle and I had to go back and make more trips.
Response
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<div>Thank you for bringing this to our attention. We regret that we caused you more stress during your recent move. That is never our intent and we&rsquo;re working to address these issues. If you have any additional concerns you&rsquo;d like to discuss, please do not hesitate to reach me (Steve Barton) at 614-901-1570 ext. 108.</div>
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10/15/2017

Dean

stars
The crew that handled my project was pleasant and upbeat and they handled my belongings carefully. They took appropriate care in protecting carpet and flooring, drywall, etc. Initially one might think the amount paid is a little bit high, but when you take into account the care taken and the expediency, it's a very fair deal. This was my second use of Two Men and a Truck, and I'd happily use them again. Please pass along my thanks to Mike and Doug for their fine work.
Response
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<div>We greatly appreciate your comment and will be sure to share it with our team. We love hearing that your move was incredibly smooth. Thank you again.</div>
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10/14/2017

Tonya

stars
The guys were very professional and moved what I needed moved. I have hired them for subsequent large move of the rest or our home.
Response
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<div>We greatly appreciate your comment and will be sure to share it with our team. We love hearing that your move was incredibly smooth. Thank you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/14/2017

Joseph

stars
Happy with service and experience. Felt prices were a little high but still worth using
Response
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<div>Thank you for your comment. We really try to make the moving experience as stress-free as possible. In regards to the pricing, we&#39;re happy to discuss this further. Please contact me (Steve Barton) at 614-901-1570 ext. 108.</div>
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10/13/2017

Katherine

stars
One complaint: There is no place on this survey to indicate how OUTSTANDING this crew performed! The crew showed up early, loaded the truck quickly and were headed to the new destination sooner than expected. They were very efficient, yet padded our furniture carefully. The unloading process was hampered a bit by the logistics of the receiving site, but they worked through it, maintained a very positive attitude, and made our transition to Assisted Living far more pleasant than it might have been otherwise. AND, when they totalled the bill, because there was less time used than was initially projected, the bill was significantly LOWER than the original estimate. THANK YOU, THANK YOU, THANK YOU!
Response
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<div>What an amazing comment. You&rsquo;ve made our day. We&rsquo;re thrilled that your experience was top-notch. We&#39;ll be sure to share it with our team. Thank you again.</div>
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10/13/2017

Tony

stars
Overall, the move went very good. The crew, Justin, Steve, and Ryan were great guys. They had a few challenging items and worked great together. Steve is as strong as an ox! The only thing I wish they would have done better is to place boxes with the label side visible. Finding things has been a bit challenging due to the fact that several boxes were stacked with the labels against the wall. One items was damaged. Need to contact you about making a claim.
Response
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<div>We pride ourselves on working hard and taking great care of our customer&rsquo;s belongings during a move. We regret that your item was damaged during your recent move. We apologize and would like to discuss further as you see fit. We work with local craftsman to repair or if necessary replace items. Please call me (Steve Barton) at 614-901-1570 ext. 108.</div>
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10/13/2017

Diane

stars
We needed a big pieces of furniture moved, we really appreciated the help.
Response
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<div>We greatly appreciate your comment. We love hearing you had a great experience. Thank you again.</div>
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10/13/2017

Gina

stars
I'm very pleased with how smoothly the move went. The guys worked quickly and tirelessly. They were also very personable yet professional. I would like to mention that I found the mirror I reported missing so please let Christian in claims know. Thanks for the great service.
Response
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<div>We greatly appreciate your comment and will be sure to share it with our team. We love hearing that your move was incredibly smooth. Thank you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/12/2017

Nina

stars
They did a great job including the packing, storing and delivery. Very accommodating with our time schedule.
Response
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<div>We greatly appreciate your comment and will be sure to share it with our team. We love hearing that your move was incredibly smooth. Thank you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/12/2017

Jim

stars
We had issues with the size of the move and had to rent another truck last minute from a third party which we drove. The company deducted the fees from our bill. Our moving team was on-time both picking up and delivering. They had to stay late to pack the new truck and did not complain. They were very respectful of our belongings. Mario and Dante were excellent! They made up for the miscalculation. Rated the office staff good due to the quote errors by salesperson. We visited the office several times to purchase boxes and they were always very friendly.
Response
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<div>We greatly appreciate your comment and will be sure to share it with our team. We love hearing that your move was incredibly smooth. Thank you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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