Reviews

03/24/2020

Paul

out of 5 stars
Great service from contact to execution. Everyone was friendly, everything was prompt, and the job was done flawlessly.
Response
That is great to hear, Paul! Thank you for your feedback!
03/24/2020

Jeff

out of 5 stars
Crew did outstanding! Mario, Len and Dan. They deserve raises! Guys like this are what keeps customers coming back. Worth their weight in gold!
Response
Thank you for the great feedback, Jeff! We are thrilled to hear your crew did an outstanding job!
03/24/2020

Megan

out of 5 stars
The moving crew was very personable and friendly, but maybe didn’t use as much caution as we would have liked. Several pieces of furniture were chipped, boxes were delivered upside down, and sideways. We lost at least 5 glasses and a large glass pitcher.
Response
Megan, thank you for taking the time to provide some feedback. We are always looking for ways to improve our services, if you would like to call our Customer Care Manager at 614-901-1570 ext 110 and provide additional feedback to help us understand your concerns, we would love to hear from you. Thank you for your feedback and we look forward to hearing from you. Thank you.
03/24/2020

Ryan

out of 5 stars
As I discussed with office staff, I expect to have scrapes and rubs to walls during the moving process. I got a little more of that than I expected. The men were not very experienced at all and I felt like I had to supervise and direct them.

The young men were very nice and respectful and also very apologetic for damages. I would have a hard time recommending this company to someone else.
Response
Ryan, thank you for taking the time to provide some feedback. It appears you have spoken with our Customer Care Manager and discussed your concerns further. Thank you for your feedback and helping us improve our services.
03/24/2020

Delores

out of 5 stars
March 20, 2020, moved in Westerville Ohio. My two men: Dom and Joe, did an outstanding job. They were very polite and personable. They were hard workers who never stopped to take a break. You are fortunate to have them both.
Response
Thank you for the great feedback, Delores! We pride ourselves in hiring the best people we can! We will pass this on to your team!
03/20/2020

Georgia

out of 5 stars
Everything was very professional...from the original call to set it up, to the guys being on top of things moving us. We truly appreciated the guys on site helping with the physical move...great attitudes! Will definitely recommend to others!
Response
We are ecstatic to hear you had a great experience from start to finish! Thank you for your feedback, Georgia!
03/20/2020

Jason

out of 5 stars
Guys were fast friendly and did all I asked off them helping me get some furniture down from my upstairs.
Response
That is great to hear, Jason! Thank you for your feedback!
03/20/2020

Kathleen

out of 5 stars
Great service, moving crew friendly and gave great care of my furniture. When getting my quote over the phone, I didn’t think I expressed or person on the phone didn’t truly understand, what I needed. The quote was to high for my blood so I did the packing and transporting of my things. Mostly left things I couldn’t move for the movers. That experience was great and will use you guys again!
Response
Thank you for your feedback, Kathleen! We are happy to hear your movers did a great job! We are always looking for ways to improve our services. If you would like to discuss your experience with the office staff further, please give our Customer Care Manager a call at 614-901-1570 ext 110.
03/18/2020

Beth

out of 5 stars
Your guys did a great job! Very polite & easy to work with. They did a great job. Miles & Dana are a great team to work with. My only little issue was that several boxes we not labeled by the other guys. Miles & Dana always did because the left their initials on all boxes & I know what rooms they packed. Our house had a lot of stuff. I’m thankful your team packed & moved us!
Response
Beth, we are ecstatic to hear the guys did a great job and were easy to work with! We will pass this on to your team. Thank you for your feedback!
03/18/2020

Sean

out of 5 stars
I cannot say enough good things about my recent experience with the team that moved me. I was was under the gun and needed to move quickly. The office staff expedited that well. Living in a highrise presents challenges in itself. Let alone, my furniture is extremely valuable and heavy. These men did a great job packing & moving fragile mirrors and furniture. No Breakage... Thank you, Shawn
Response
Shawn, thank you for the great feedback! We are thrilled to hear about your great moving experience with us! We will pass this on to your team!