Reviews

03/28/2020

Lisa

out of 5 stars
I moved during pandemic and quarantine... lucky that relocation is an essential service! The office staff was fabulous about updates with availability. The men that showed up to find an “out of service” elevator took it in stride, but were glad I only lived on the 2nd floor. Things went exceptionally well. Thank you!!!
Response
Lisa, we are happy to have been able to help with your relocation! We are ecstatic to hear you had a great experience from start to finish! Thank you for your feedback!
03/28/2020

Pat

out of 5 stars
Things were fine - the two men were very professional and we were happy with the service.
Response
Thank you for your feedback, Pat! We are happy to hear your crew did a great job!
03/27/2020

Melissa

out of 5 stars
Our moving team was timely, efficient, and extremely polite. We are very pleased with the service we received.
Response
That is great to hear, Melissa! Thank you for the great feedback!
03/27/2020

Liz

out of 5 stars
The truck took out the drive way wall, to your credit, you fixed and reseeded. Broke a loveseat, but you removed it for us rather than just leave a three legged loveseat. But the really, really bad thing is that current state guidelines were ignored. One man had a mask and gloves, the other five didn't. When a manager brought gloves the men took them off as soon as the manager left. They laug
Response
Liz, thank you for taking the time to provide some feedback. It appears you have spoken with our Customer Care Manager and we are working to find a resolution with you. Thank you for your feedback and helping us improve our services.
03/27/2020

Randy

out of 5 stars
These guys are fantastic! Did our move in less time than quoted. They hustle and did a great job.
We have used before and will again if the need arises. Thanks guys!!
Response
Randy, we are thrilled to hear of your great moving experience! Thank you for the great feedback and continued trust in us!
03/26/2020

Beth

out of 5 stars
This is the third time I have used Two Men and a Truck. I have been pleased each and every time with the entire staff, from the office crew to the moving crew. The guys who moved us this time were fast, friendly and professional. They knew exactly what to do and didn't waste any time. They listened when I had questions and followed any specific requests I had about the care of my items.
Response
Beth, we are ecstatic to hear you had a great experience from start to finish! We will pass this on to your team. Thank you for your feedback and continued trust in us!
03/26/2020

John

out of 5 stars
Good and Great movers. Were on time. They called once before coming, I stated I was at the closing of the house. Asked them to come later and were agreeable.
Response
Thank you for your feedback, John! We strive to provide the best customer service and we are happy to hear you had a great experience!
03/26/2020

Rachel

out of 5 stars
It was frustrating to continue to be told that time was going to be added onto my job. I have used Two Men And A Truck for 3 years straight (with no customer appreciation, or discount offered despite repeated business), & never has a job taken 4.5 hours. The movers were incredibly slow, and told me that time needed to be added THREE separate times. I will certainly not use Two Men & A Truck again.
Response
We appreciate your feedback. We work incredibly hard to provide the right training and hire the best people and it seems that our team did not live up to those standards during your move. It appears our Customer Care Manager has attempted to reach out. We encourage you to reach back out at 614-901-1570 ext 110 to discuss this further.
03/25/2020

Carol

out of 5 stars
The moving crew were wonderful. They were very courteous and helpful with our move. They were very careful with our furniture while also being expeditious. The entire team did a great job and would use your company again if needed.
Response
Carol, thank you for your feedback! We are happy to hear you had a great experience!
03/24/2020

Sue

out of 5 stars
The 2 men who came were were on time, polite, professional and did a perfect job moving our items. I gave them 5 stars, but I would have given them 6 or more if we could! Great job guys!!

I will definitely be using Two Men and a Truck when we need more things moved and/or junk to disappear. Thank you
Response
We are ecstatic to hear of your great experience, Sue! We will pass this on to your team, thank you for your feedback!