Reviews

04/09/2018

Devon

out of 5 stars
Move was okay, however I waited ALL DAY for the crew to show up. I had to call to find out the ETA> I was given a window of 2-5pm and the crew showed at 5pm. But, then I had ordered 4 wardwrobe boxes and they only brought 2 and those 2 were sliced up with a box cutter. I had to repair. In addition, one of the crew was not trained on how to load and unload properly. Not entirely pleased with the move experience especially the lack of communication from the home office and the logistics. MY move wasn't complete until well after 715 pm when it should have been done much earlier considering I had practically everything in totes except a bed and TV. If I had the wardrobe boxes as requested and in good shape with some help (I identified as disabled) my move would have been much better.
Response
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<div>We appreciate your feedback. We work incredibly hard to provide the right training and hire the best people and it seems that our team did not live up to those standards during your move. We are addressing this with our team. And, would like to discuss more with you, please reach me (Steve Barton) at 614-901-1570 ext. 108.</div>
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04/09/2018

Dee

out of 5 stars
The 3 guys were very polite and very careful with our furniture. They were prompt and got our furniture moved in a timely manner. I certainly would recommend the company and if I ever move again I would use the company! Sincerely Dee
Response
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<div>Thank you for your comment. We really try to make the moving experience as stress-free as possible and love that was accomplished with your move. Thank you.</div>
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04/09/2018

Maria

out of 5 stars
Everything was excellent. Customer Service was superb. They were very nice and reassuring. My adjustable base Bed weighed 400lbs and these extremely well trained men brought it into my home with no trouble. Macy's tried two attempts and could not get it up the stairs but your men lifted over my balcony and ran it up the remaining flight of stairs with absolutely No property damage. I sing the praises of the crew. I don't want anyone else other than your company moving me. I've been telling everyone I know about the job well done. Thank you Thank Thank you.
Response
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<div>Thank you for your comment. We really try to make the moving experience as stress-free as possible and love that was accomplished with your move. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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04/08/2018

Mark

out of 5 stars
They arrived when they said they would and took care of everything
Response
<div class="bv-review-response-container">
<div>Thank you for your comment. We really try to make the moving experience as stress-free as possible and love that was accomplished with your move. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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04/08/2018

Robert

out of 5 stars
A little damage and a lost wheel on a chair were the only downside to this move.
04/07/2018

Miles

out of 5 stars
Our move was smooth and quick. The driver and his team were friendly, courteous, efficient and professional. We appreciated their efforts to move our possessions quickly and efficiently.
Response
<div class="bv-review-response-container">
<div>Thank you for your comment. We really try to make the moving experience as stress-free as possible and love that was accomplished with your move. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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04/07/2018

Stephanie

out of 5 stars
I thought my overall bill was much higher than I expected. However office staff and movers were very professional.
Response
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<div>We regret that your move was more than it was estimated and we appreciate your feedback. This is not how we like to operate our business and realize there was a breakdown in the estimating process. We would like to discuss this further and work toward a resolution. Please contact me (Steve Barton) at 614-901-1570 ext. 108.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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04/07/2018

Bruce

out of 5 stars
The moving team was professional and provided excellent service
Response
<div class="bv-review-response-container">
<div>Thank you for your comment. We really try to make the moving experience as stress-free as possible and love that was accomplished with your move. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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04/07/2018

Sue

out of 5 stars
The move went smoothly. The only issue was the lack of wardrobe boxes. At the time I made the arrangements for the move I ordered 2 wardrobe boxes. The invoice contained $23 for boxes/supplies; however, the movers did not have the boxes and noted that their work order did not contain a note to bring the wardrobes. The $23 was removed from the invoice but we were left to handle my mother's clothing. Unfortunately the move day was very rainy and so we had to delay moving her clothes until a later time.
Response
<div class="bv-review-response-container">
<div>We regret that your experience was less than excellent. We would like to discuss further and work toward a resolution. Please contact me (Steve Barton) at 614-901-1570 ext. 108.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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04/07/2018

Kimberly

out of 5 stars
Ryan, who set up our move over the phone was great. Friendly, prompt at returning phone calls and did a great job explaining everything. The moving crew were courteous and quick. My only "problem" was the moving van ran out of room so we had to scramble to figure out how to move a lot of garage equipment and outdoor furniture. But overall, I was very happy with the service provided.
Response
<div class="bv-review-response-container">
<div>Thank you for your comment. We really try to make the moving experience as stress-free as possible and love that was accomplished with your move. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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