Reviews
Robert
I asked for three movers and one mover left shortly after he arrived, leaving us with 2 movers for the rest of the day.
Response
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<div>Hey Robert, we apologize for the mover having been taken off your job. Please call the office to discuss how we can improve our services in the future! 407.254.5000.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hey Robert, we apologize for the mover having been taken off your job. Please call the office to discuss how we can improve our services in the future! 407.254.5000.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Joe
Awesome job by the men and the moving crew, my only complaint is that it was hard to get in contact with anyone at the office. The phone kept going to voicemail.
Response
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<div>Hey Joe, we apologize for the inconvenience with communication. We had an issue with our phone lines that has since been corrected. If you need to reach out to our office, we can be reached at 407.254.5000 option 1 or 2. Thank you for using our service, and enjoy your new place!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hey Joe, we apologize for the inconvenience with communication. We had an issue with our phone lines that has since been corrected. If you need to reach out to our office, we can be reached at 407.254.5000 option 1 or 2. Thank you for using our service, and enjoy your new place!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Karen
The men were excellent however did not noticed a ding scratch on my foot board of my bed until after they left. I did not inspect. Overall I was very satisfied with their work
Barbara
The movers that came to use my mom were professional, courteous, and really cared about the quality of their work. Great Representation of your organization. It is so hard to find employees who care about their job. They provided excellent customer service.
Response
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<div>Thank you Barbara!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Barbara!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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April
Took the stress out of moving !! The men that arrived were very professional and took care when moving my furniture. I would recommend them to anyone looking to move.
Response
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<div>Thank you April!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you April!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Yvonne
It was too expensive for the few items I had. The guys were wonderful though.
Response
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<div>Were sorry the price was not what you expected, but the service we make sure is worth every penny!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Were sorry the price was not what you expected, but the service we make sure is worth every penny!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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William
Overall a good experience. Only negative to me was cost.
Response
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<div>Thank you for your feedback, William! We try to keep our cost congruent with our competition, and reflective of our high quality of service. If you have any suggestions for how we could improve, please let us know by reaching out to our office!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for your feedback, William! We try to keep our cost congruent with our competition, and reflective of our high quality of service. If you have any suggestions for how we could improve, please let us know by reaching out to our office!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Art
I have few words, helpful and cooperative reservations team. Great follow up and flexibility. Movers were great communicators and careful. My scale would be 4.8
Response
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<div>Thank you Art! You are a 5.0 customer in our book :)</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Art! You are a 5.0 customer in our book :)</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cynthia
To be honest, I had another moving company scheduled to move our furniture. The day before our move this other company called to confirm our move but they had the wrong date on their calendar -- never mind the fact that they had sent me written confirmation when I scheduled the move with the correct date. After a recommendation from a co-worker, I placed a call to Two Men and A Truck and they worked me in as I had to move and be out of my home the next day. Two Men and a Truck were awesome! The men called to let me know they were on their way; they were on time and they worked very hard on a very hot. Thank you Two Men and a Truck!
Response
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<div>Thank you for trusting us with your move, Cynthia! We will certainly work to meet and exceed your expectations!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for trusting us with your move, Cynthia! We will certainly work to meet and exceed your expectations!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nicole
We have used Two Men and a Truck before and had a much better recperience. The movers from our most recent move did not work as efficiently. Pricing must have also changed from the last time we moved because we were charged more for the same move time. We won’t be using this service again.
Response
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<div>Sorry to hear that your experience did not go as expected! Please give us a call at 407-254-5000 to discuss your recent move and see how we could improve services for you in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sorry to hear that your experience did not go as expected! Please give us a call at 407-254-5000 to discuss your recent move and see how we could improve services for you in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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