Reviews

03/01/2019

Shane

stars
the packers were beyond horrible,Romeo especiallyWe had packed 3/4 of our stuff and left mostly delicate items, bulky items and clothing for them to pack had some stuff going to storage and some to a temporary living space and everything was clearly marked. I explained in detail the items I wanted special care with and not to mix storage items with things we needed and encouraged questions. Romeo spent 1/2 his time moving already been packed boxes from a closet to the corner of the same room. Rest of the time he threw items together with disregard for my notesvery little packing material and completely ignored my requests for special care with fragiles and with no lables on boxesAntique paintings stacked like cordwood, 20lb stastue next to Tiffany lamp shade Other guy took all5hrsforkitche
Response
<div class="bv-review-response-container">
<div>Thank you for bringing this to our attention. We regret to hear of your experience, and are addressing the issue with our staff. I understand you&#39;ve been in contact with our office, but please call us at 407.278.8296 at your convenience to discuss this further. We apologize that you didn&#39;t receive the excellent care we&#39;re normally known for. Please accept our best wishes in your new place!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
02/28/2019

rita

stars
Received a call prior to their arrival. Did a walk-through with the driver. The gentleman were very careful with my possessions using blankets and wrap as needed. The whole crew is very courteous. They worked quickly and efficiently and we’re done with in the timeframe suggested by the office. Would hire them again
02/28/2019

Maureen

stars
Best moving experience I ever had. Steven, Santos, Andreas were polite courteous, super fast, love them. They were definitely the A team thank you so much for everything..... Feel free to use this and my name.
02/24/2019

Jose

stars
James and Ray were wonderful, professionals who care about ensuring
Our goods were moved safely
02/23/2019

Ron

stars
I especially appreciated the effort of the team to move expeditiously. They were efficient, careful, and in good physical condition. They were conscientious about the need to meet timelines. Excellent work!
Ron
02/22/2019

Richard

stars
The team showed up within the time promised, loaded the furniture, boxes and personal items in an hour, when estimate was two(2) hours. After driving to new location unloaded the truck and assisted in locating boxes and furniture at our direction. Overall the experience was very good and cost less than the estimate. Richard, formally from Orlando
02/18/2019

Shaheen

stars
The two guys arrived at 8:15am and he made me sign the paper start time for 8am. I thought this was not fair. The guys contunited to ask for tips at the end because that's "how they make their money." At this point I feel obligated to give a tip.
Response
<div class="bv-review-response-container">
<div>Hi Shaheen, thank you for your feedback. While we do allow our movers to accept tips, they absolutely should not solicit them. Any giving should come as genuine gratitude for exceptional service, and not as a result of pressure or obligation. We apologize that you were put in this position, and will ensure our movers understand the importance of this practice. If you&#39;d like, call us at 407.254.5000 and we&#39;d be happy to further discuss the details of your move. Thanks again, we look forward to hearing from you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
02/17/2019

Michael

stars
Valentin M., Steven and Andres were awesome. Very professiona, on time, and caring for my property. Definitely would recommend
02/16/2019

Cristy

stars
From my first phone conversation with Kathryn to my actual move everything went very well. She explained everything clearly and my estimate was just as she said. Then Mr Fleming & Mr Santos arrived on time the morning of my move. They were very professional and worked in a timely manor until the move was over. I would use their services again and highly recommend them. Thank you for a great job well done!
02/16/2019

Byron

stars
The movers showed up on time. Made us both feel as ease that our big move would be handled by them with no problems. It was a single family home move over 300+ miles. We actually had more stuff that originally quoted and they came in under the time estimated! Extremely professional and courteous! Will use again, by far the best moving experience I’ve had yet!!