Reviews
Angela
Tyler and Julio were excellent! They were on time, adapted to having a smaller truck than was promised (16ft instead of 20), and they were fast, efficient, and friendly--- both packing and unpacking. Everything arrived in great condition.
Steve
The first crew of 4 packers did not do a good job. They only worked 10:30AM to 3:30PM so the next crew that was supposed to come load the truck could not because they had to pack half the house. We were then delayed because we had to wait for packing materials to arrive at the house - two different times. This put us moving in at 7PM at night and one of the moving trucks did not have a light on it
Response
Dear Steve,
Thank you for bringing your experience to our attention. We apologize for the inconveniences and delays you faced during your move. We understand that moving can already be a stressful process, and our goal is to ensure a smooth and efficient transition for our customers.
We apologize for the shortcomings in the packing process by the initial crew. It is not reflective of the quality of service we aim to provide. We will review the situation with our team to address any areas of improvement to prevent similar occurrences in the future.
We're sorry to hear about the delay caused by the packing materials not arriving on time. This is certainly not the experience we strive to deliver, and we understand the frustration it caused. We will investigate what happened to ensure better coordination and timeliness in the future.
Regarding the issue with the moving truck lacking a light, we apologize for the inconvenience. Safety is our top priority, and we understand how crucial it is to have proper lighting during the moving process. We will address this matter with our team to ensure such oversights are avoided in the future.
We genuinely appreciate your feedback as it helps us identify areas for improvement and enhance our services. We strive to deliver exceptional experiences to all our customers, and we regret that we fell short of your expectations in this instance.
If there's anything else we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and would appreciate the opportunity to make things right.
Thank you for your understanding, and we hope to regain your trust in the future.
Best regards,
Two Men And A Truck Team
Thank you for bringing your experience to our attention. We apologize for the inconveniences and delays you faced during your move. We understand that moving can already be a stressful process, and our goal is to ensure a smooth and efficient transition for our customers.
We apologize for the shortcomings in the packing process by the initial crew. It is not reflective of the quality of service we aim to provide. We will review the situation with our team to address any areas of improvement to prevent similar occurrences in the future.
We're sorry to hear about the delay caused by the packing materials not arriving on time. This is certainly not the experience we strive to deliver, and we understand the frustration it caused. We will investigate what happened to ensure better coordination and timeliness in the future.
Regarding the issue with the moving truck lacking a light, we apologize for the inconvenience. Safety is our top priority, and we understand how crucial it is to have proper lighting during the moving process. We will address this matter with our team to ensure such oversights are avoided in the future.
We genuinely appreciate your feedback as it helps us identify areas for improvement and enhance our services. We strive to deliver exceptional experiences to all our customers, and we regret that we fell short of your expectations in this instance.
If there's anything else we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and would appreciate the opportunity to make things right.
Thank you for your understanding, and we hope to regain your trust in the future.
Best regards,
Two Men And A Truck Team
Ken
From the first contact, the team in the office was friendly and outgoing, and promptly returning my calls and providing an estimate. I received the estimate later that day, and a follow up telephone call the day before the move to confirm. The moving crew was early on the day of the move and very efficient. Items were wrapped well and secured properly in the truck. Definitely recommend.
Melissa
The moving crew was unorganized and slow. We had furniture only to move, no boxes and it took much longer than estimate. The crew stood around while one guy assembled everything, then tried to leave before unwrapping furniture- we unwrapped half of the items. The crew left hoses to w/d at old property, damaged storm door at old property, damaged LCD screen on refrigerator during move.
Response
Melissa,
Thank you for bringing this to our attention. We apologize for the negative experience you had with our moving crew. This is not the level of service we strive to provide, and we appreciate your feedback as it helps us identify areas for improvement.
We understand the importance of being organized, efficient, and respectful of your time during the moving process. It's disappointing to hear that the crew's performance did not meet your expectations. We will review this incident internally to ensure such issues are addressed and resolved promptly.
Please know that your feedback is valuable to us, and we take it seriously. We would appreciate the opportunity to further discuss your concerns and work towards a resolution. Kindly reach out to our customer service department with your contact information, and we will promptly follow up with you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We are committed to providing a positive moving experience for all our customers, and we will take the necessary steps to address and improve upon the issues you have raised.
Thank you for choosing Two Men and a Truck, and we hope to have the opportunity to make it up to you in the future.
Thank you for bringing this to our attention. We apologize for the negative experience you had with our moving crew. This is not the level of service we strive to provide, and we appreciate your feedback as it helps us identify areas for improvement.
We understand the importance of being organized, efficient, and respectful of your time during the moving process. It's disappointing to hear that the crew's performance did not meet your expectations. We will review this incident internally to ensure such issues are addressed and resolved promptly.
Please know that your feedback is valuable to us, and we take it seriously. We would appreciate the opportunity to further discuss your concerns and work towards a resolution. Kindly reach out to our customer service department with your contact information, and we will promptly follow up with you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We are committed to providing a positive moving experience for all our customers, and we will take the necessary steps to address and improve upon the issues you have raised.
Thank you for choosing Two Men and a Truck, and we hope to have the opportunity to make it up to you in the future.
Karen
The four young men who moved our goods were hard working and really hustled. They got right to it and wasted no time. The all worked independently or together as needed. I was impressed with their speed, their strength, and their persistence. Well-done!
Cheryl
I really like the guys very professional. They where careful with the little bit of stuff , I had. They answered my question.
I already told people about you. Thank you very much. Will call u when we move again. Again thank you.
I already told people about you. Thank you very much. Will call u when we move again. Again thank you.
Darcianne
Great guys! Professional and courteous. I will recommend you business and will contact you in the future for any moving needs!
Matthew
We were very pleased with the job that Frank and Jacob did with our move. They were courteous and gladly did anything we needed to get done. They were fast but took their time and did a better job than other movers we’ve used in the past. We would definitely use Two Men on future moves. Thank you!
Terry
The movers were polite and worked non stop.
I especially appreciated how careful they were handling our household items.
They were more than I expected, made moving less stressful!
I especially appreciated how careful they were handling our household items.
They were more than I expected, made moving less stressful!
Zach
Loved my whole experience. The office team was thorough in gathering info for the quote and my moving crew blew my expectations out of the water! They were quick and careful and super friendly! Thank you all the way around. Will definitely be reaching back out for future moves.
