Reviews
Sean
They are live savers and make the hassle of moving extremely better. Everyone was super nice, and took great care of handling our items. Worth every penny!
Response
Thank you so much for your fantastic feedback! We're thrilled to hear that our team made your moving experience significantly better. It's wonderful to know that everyone was super nice and took great care in handling your items.
Your satisfaction is our top priority, and we're delighted that you found our service worth every penny. If you ever need our assistance again, please don't hesitate to reach out. We're here to help!
Your satisfaction is our top priority, and we're delighted that you found our service worth every penny. If you ever need our assistance again, please don't hesitate to reach out. We're here to help!
Katelyn
Everything was great, from the scheduling to the actual move and the communication in between. The movers themselves treated our stuff like it was their own and were very careful with everything! They did everything we asked of them and were social and pleasant the entire time. I would definitely use Two Men and a Truck again!
Paul
The movers were friendly and did a good job up until I got on my bed and it collapsed! They forgot to put the center piece slat causing my frame to break.
They also broke a leg on my couch and didn’t tell me.
They also broke a leg on my couch and didn’t tell me.
Response
Thank you for sharing your feedback. We're glad to hear that our movers were friendly and did a good job overall. However, we deeply regret the issues you experienced with your bed and couch.
We apologize for the oversight in not placing the center piece slat on your bed, which caused the frame to break. Additionally, we are sorry to hear about the broken leg on your couch and that it was not communicated to you. This is not the standard of service we aim to provide.
We appreciate your cooperation in reaching a settlement to address these issues. Your feedback is important to us, and we will address these matters with our team to ensure they do not happen again. If you have any further concerns or questions, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
We apologize for the oversight in not placing the center piece slat on your bed, which caused the frame to break. Additionally, we are sorry to hear about the broken leg on your couch and that it was not communicated to you. This is not the standard of service we aim to provide.
We appreciate your cooperation in reaching a settlement to address these issues. Your feedback is important to us, and we will address these matters with our team to ensure they do not happen again. If you have any further concerns or questions, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Dorothy
Ryland and Eaton did a wonderful job with my recent move. They were professional and very competent with managing to take my few furniture pieces and clothes boxes down 20 steps from my old home. They never complained and seemed to work as a team. I have used this company before and would highly recommend them to anyone moving!
Richard
Team was professional and went above expectations. Very talented and caring!
Response
Thank you so much for your kind words! We're thrilled to hear that our team was professional, talented, and caring, and that they exceeded your expectations. Your satisfaction is our top priority, and it's wonderful to know that we made a positive impact on your moving experience.
If you ever need our services again, please don't hesitate to reach out. We're here to help!
If you ever need our services again, please don't hesitate to reach out. We're here to help!
April
This was my third time to move with Two Men and Truck and each time they have done an exceptional job.
John
Thank you for help moving the guys were great and very nice. Thank you
Amaja
Contacted 3 hrs before scheduled time. Told that I would be charged for their down time if they couldn't come earlier. I can accept 1 or even 1.5hrs before the scheduled time, but 3 hours is unacceptable. Telling me I'd have to pay for the movers' downtime due to poor scheduling management is appalling. I paid $390 plus a $50 tip to move two items, 63 miles of driving. Service not worth the cost.
Response
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the early contact and the downtime charge. We understand that being contacted 3 hours before the scheduled time is not acceptable and that our scheduling management fell short in this instance.
We do give a very tentative time to all of our customers who have a start time after another scheduled move. Although we do our best to provide the most accurate estimates, there are many factors that can affect the duration of a move, and sometimes jobs finish earlier than expected. We regret that you felt the service was not worth the cost and appreciate your honesty.
Your feedback is important to us, and we will review our scheduling practices to prevent such issues in the future. If you would like to discuss this matter further or if there is anything we can do to address your concerns, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
We do give a very tentative time to all of our customers who have a start time after another scheduled move. Although we do our best to provide the most accurate estimates, there are many factors that can affect the duration of a move, and sometimes jobs finish earlier than expected. We regret that you felt the service was not worth the cost and appreciate your honesty.
Your feedback is important to us, and we will review our scheduling practices to prevent such issues in the future. If you would like to discuss this matter further or if there is anything we can do to address your concerns, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Michael
All went well but I have screws now from furniture and don’t know where they came from at the moment.
Denise
happy with the service. pretty expensive however.
