(Video starts out with Ukulele music in the background with three movers carrying boxes out of a customers home. The video title "Selecting a Moving Company Two Men And A Truck" is displayed on the screen)
(Video cuts to an interview of a customer service representative for a local Two Men And A Truck franchise.)
So finding a moving company can be difficult because moving is a very stressful situation.
A lot of times it comes, um, very unexpectedly.
Um, so they have to make, um, a very quick decision.
Um, and sometimes it's not the most informed, um,
and those that can make it very difficult.
(Video cuts to a Two Men And A Truck operations manager sitting at his desk)
Being able to move, you're, you're moving your whole life, you want to be able to make sure
whoever you choose can do everything you need, whether that's, you know, getting rid of any items you don't want anymore,
whether they can move every item that you have, you know, some moving companies may not be able to move certain things.
So a lot of people wanna be sure they choose a moving company that, you know, they could fully trust.
(The title "Guaranteeing security with your movers" displays on the screen for a few moments)
(Video cuts back to the customer service representative)
A reputable Moving company is usually licensed, bonded, and insured.
(Video cuts to a moving truck with the back opened)
(Two Movers carry a couch into the back of the moving truck)
Um, which basically means we're, we're registered with the state or, um, that we're operating in as well as, um, if someone were to get hurt on the job, the homeowner is protected
by our license and bonding.
(Video shows an employee typing on her computer)
Online reviews definitely have a, a very big effect on, you know, your, your business.
(Another employee using their computer)
So whenever I'm looking to go buy something online.
(Video cuts back to employee typing on her keyboard)
I'm, I'm, you know, looking at the reviews first and seeing what, what other people have said about, you know, set product or company.
(Video cuts back to operations manager sitting at his desk)
So you definitely wanna be able to take care of people where you can.
So, you know, you have those overwhelming positive reviews.
(video then shows the title "know what your paying for")
(Video cuts back to the customer service representative)
Two Men And A Truck deposits um are usually pretty low, um in terms of the total move cost.
(One mover is setting up orange in the road behind the moving truck)
And then they, for the most part are refundable up until a certain point.
(video show a mover carrying a wheel chock)
Um And they're applied to the move total.
(Video cuts back to the customer service rep)
They're not an additional fee.
(Video cuts to the title "Communication during the move process)
(Video cuts to the operations manager)
Communication is very important during the moving process.
(Customer service rep answering the phone)
Uh A lot of customers have, you know, they're always gonna have questions
that come across, you know, during the move.
(Video cuts to a moving truck driving in a parking lot)
And sometimes they're wondering if, you know, guys can take extra items and maybe the guys aren't quite sure.
So they'll be able to, you know, reach out to us and ask us if you don't have a good communication to start in the day, then things get kind of confusing.
(Video cuts to an interview of one of the movers)
Um for instance, for addresses and things like that or like even getting like carpet shield down for them just to make sure that their homes protected.
It's not um it's not a good thing to have them in the, in the dark about things.
It's good to be as open as you can with them and be as comfortable as you can with them just to kind of get them through the Day.
(Video ends with a call to action and the Two Men And A Truck logo and tagline "Movers Who Care")
