Reviews
Marc
Movers did an exelent job, very pleased with Derick and A.J. Very hard working men.
Robert
They were awesome. I had a piano in the basement that I did not think that I would be able to get out. They had no problem with it and moved that and other furniture in about an hour. Would highly recommend.
Kelli
Austin and Austin were personable and professional. They were on time, took good care of my belongings, and finished in a timely manner. I'd recommend them to anyone and will use them again without hesitation in the future.
Christopher
Two men and a truck, you guys (gals) ROCK
GREAT service as always. This was the 4th time I use you in the last 10 years and will keep using you. We have 1 more move in 8 months, when we move to our new (and hope forever) home. Thanks for everything
GREAT service as always. This was the 4th time I use you in the last 10 years and will keep using you. We have 1 more move in 8 months, when we move to our new (and hope forever) home. Thanks for everything
Natasha
BRANDON AND HIS CREW WAS OUTSTANDING. THEY DID A WONDERFUL JOB.I WOULD RECOMMENDED THEM TO ANYBIDY. THANK U SO MUCH FOR YOUR SERVICE
Larry
They were professional and finished within the time line.
Jane
Everything went smoothly and was very professionally handled.
Jack
On time, took care of our items moved, movers were professional, no surprises. Will use them again
Robin
Two Men And A Truck does good work and I would recommend the company to anyone.
George
In the end we made it just in time - rode up with cable guy. Main reason for a lukewarm rating is the repeated mess-ups with the logistics. I thought I had a firm appointment when I received my welcome call. But when i called 2 days later to follow up i was told i was not on the schedule. Seems even though all the steps in your email were completed it was not enough to end up on the schedule. I had to call back AFTER I had the welcome call to confirm. That process needs fixing. Then I was called 3 times to confirm my appointment (Wed 8:30 to 9:30). No truck at 9:30, it showed at 10:15. WHY? because there was a REGULAR meeting at 8:30 on Wed AND ROUTINE maintenance. All known before I received 3 confirmation calls. Not blaming office staff. That is a management issue needs fixing.
Response
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<div>Hi George, we're sorry to hear that there were miscommunications during your recent move. With a customer referral rate of 98%, we can assure you that this is not the norm here at TWO MEN AND A TRUCK Lakeshore. Please call our offices to speak to our general manager, David, at 616.392.4448 so that we may work towards a happy resolution.</div>
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<div>Hi George, we're sorry to hear that there were miscommunications during your recent move. With a customer referral rate of 98%, we can assure you that this is not the norm here at TWO MEN AND A TRUCK Lakeshore. Please call our offices to speak to our general manager, David, at 616.392.4448 so that we may work towards a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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