Reviews
Carol
Tim and Jason did an excellent job. Very pleased with the service. Quick and excellent service. Thanks guys
Response
Thank you for sharing your recent experience with us, Carol! We love to hear the praise for Tim and Jason. We are so lucky to have them on our team! Thank you for putting your trust in TWO MEN AND A TRUCK®!
Michelle
Deep Freezer melteted water was not emptied before putting in mack of storage unit an can not access it now. Everything else was great service.....guys did good job with what we had to work with.
Response
Michelle, we are sorry to hear about the water in your deep freezer. We do sincerely apologize for any inconvenience this may have caused you. If there is anything else you need to discuss, please don't hesitate to reach out to us. We are glad to hear that your move team did a good job! Thank you for choosing TWO MEN AND A TRUCK®!
Stephanie
My moving team got done faster than quoted and were very pleasant to work with!
Response
Thank you for you sharing your experience with us, Stephanie! We are thrilled to hear your move team could work quickly to beat your estimate! Thanks for choosing TWO MEN AND A TRUCK®!
Valerie
Our guys were awesome. We were a big move; it was a looong day. They hung in and were so helpful to the end . We are in a rental and looking for a house. Maybe we can have the same team for our next move. That would be awesome!
Response
Thank you for sharing your recent experience with us, Valerie! We love to hear that your move team was awesome and and helpful. We will let the crew know that you would like to use them in future! Thank you for choosing TWO MEN AND A TRUCK®!
Linda
My Only concern is delivering guys had no mask or gloves, I did give them mask and gloves. Some people are high risk for Covid-19, I think your company should provide your drivers with mask and gloves.
Response
Hi, Linda. Thank you for your feedback. We do provide masks and gloves for our movers and drivers. They have the option to wear them (or if the customer requests them to). Since the nature of the job is very fast paced, the masks inhibit their breathing while moving furniture. Thank you for bringing this to our attention and for providing your own masks and gloves to our movers. We hope the rest of your move went well. Thank you, Linda!
Phillip
We were pleased with the workers but did notice afterwards a minor scratch in the dining room floor. And a chip on the baseboard that wasn’t there before. Other than those two things they worked hard and steady and we were very happy with them.
Response
Hi, Phillip. Thank you for your feedback. We can assure you that this is not the norm for us here at TWO MEN AND A TRUCK. We have notified our management team and they should be reaching out to you shortly to discuss your damages. We are glad to hear that you were happy with your move team overall! If you have any further concerns, please give us a call at 616.245.9200. Have a great day!
Lou
Great customer experience from the start. Very good communication, moving team was knowledgeable and experienced. Gabriel and Raymond were considerate of our property and courteous. Highly recommend them.
Response
Thank you for sharing your recent experience with us, Lou! We are thrilled to hear your move team was knowledgeable and experienced. We are so grateful to have Gabe and Ray on our team and we are glad to know they were considerate of your property and courteous! We appreciate your recommendation and thank you for choosing TWO MEN AND A TRUCK®!
Linda
Marcus and CHRIS were wonderful...professional and quick! Tina in the office was very helpful! A great experience!
Response
Thank you for your wonderful words on Marcus, Chris, and Tina! We are so grateful to have each one of them on our team and we are thrilled to know they were wonderful, professional, and quick. Thank you for putting your trust in TWO MEN AND A TRUCK®!
Ellen
My movers were energetic and enterprising. Excellent! Josh, the team leader, set the professional tone and led by example. Logan was gung-ho and readily understood directions. Both problem solved along the way, nudging furniture into better positions and seeing creative ways to accomplish our goals. They cleaned up as they went, as if they were well-raised sons. Indeed, they felt like family.
Response
Thank you so much for this heartfelt review, Ellen! We love hearing that Josh was able to lead by example and work with Logan to accomplish all of your goals! We strive to exceed our customers expectations on each and every move and it sounds like we did just that. Thank you for putting your trust in TWO MEN AND A TRUCK®!
Garry
Very easy and professional. Office and moving crew made my move very easy. Would recommend to anyone.
Response
Thank you for sharing your experience with us, Garry! We are thrilled to hear your move team was professional and made moving day a breeze! We appreciate your recommendation and thank you for choosing TWO MEN AND A TRUCK®!
