Reviews
Frank
This was a somewhat fast and easy piano delivery, at least as easy as a piano might be. Out the front door from 1st floor in Guilford to a house in Hamden. We talked during scheduling that this could easily take under 2 hours. The crew was excellent and efficient however I was going to call you about travel time; I think it may have been excessive. The crew arrived at 11 am, but was scheduled for 10:30 am. They moved fast and went off to Hamden. The cost became an issue for me because 45 more minutes were added to the charges for the move. I would ask that you review my invoice and see what you think. Seriously, I do not feel extra charges were warranted. That is almost three hours for a really straightforward move. Otherwise, excellent communication, scheduling, crew. Frank
Response
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<div>Frank, Thank you for taking the time to share your positive moving experience with TWO MEN AND A TRUCK. As you were notified, the icy conditions caused us to push back the start of the move explaining the 30 minute delay. We are glad the team performed efficiently allowing us to make the warranted adjustments to your bill. We hope the new owner enjoys the piano!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Frank, Thank you for taking the time to share your positive moving experience with TWO MEN AND A TRUCK. As you were notified, the icy conditions caused us to push back the start of the move explaining the 30 minute delay. We are glad the team performed efficiently allowing us to make the warranted adjustments to your bill. We hope the new owner enjoys the piano!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Katharine
The moving team, led by Cody, was incredibly polite and consistently industrious and efficient. For me the move was effortless. The entire crew was pleasant and courteous and seemed truly tireless!
Response
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<div>Katherine, Thank you so much for sharing your five star review of your recent move. We will be sure to share with Cody and his team that you acknowledged their industrious professionalism and tireless support. We know moving can be stressful so when we hear that your move was "effortless", it lets us to know that we are delivering on our promise to exceed your expectations. We hope you enjoy your new home. Thank you for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Katherine, Thank you so much for sharing your five star review of your recent move. We will be sure to share with Cody and his team that you acknowledged their industrious professionalism and tireless support. We know moving can be stressful so when we hear that your move was "effortless", it lets us to know that we are delivering on our promise to exceed your expectations. We hope you enjoy your new home. Thank you for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bob
Jose and his crew were outstanding, friendly, courteous, fast and thorough. Could not have asked for anything more. Would HIGHLY recommend.
Bob (Madison)
Bob (Madison)
Response
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<div>Bob, Thank you so much for taking the time to share your praise for your recent moving experience with our TWO MEN AND A TRUCK Greater New Haven franchise. When a client tells us they would HIGHLY recommend us, we know our crews have met our mission to exceed expectations! We will be sure to let Jose and team know that you appreciated their professionalism and care. We wish you all the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Bob, Thank you so much for taking the time to share your praise for your recent moving experience with our TWO MEN AND A TRUCK Greater New Haven franchise. When a client tells us they would HIGHLY recommend us, we know our crews have met our mission to exceed expectations! We will be sure to let Jose and team know that you appreciated their professionalism and care. We wish you all the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cathy
I would highly recommend Two Men andamp; a Truck to anyone. From calling to get a quote, to the movers arriving andamp; working diligently...it was the easiest move I have done.
Response
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<div>Cathy, we're so happy to learn that you have a great move experience throughout the process. When a customer says we help make their move easy and that they will recommend TWO MEN AND A TRUCK New Haven to others, we know we've accomplished our goal of providing excellent service and value. Thank you for your business. We hope you are cozy in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Cathy, we're so happy to learn that you have a great move experience throughout the process. When a customer says we help make their move easy and that they will recommend TWO MEN AND A TRUCK New Haven to others, we know we've accomplished our goal of providing excellent service and value. Thank you for your business. We hope you are cozy in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jana
I am very happy with the service. The movers were very nice and helpful, took care of my furniture even better than I do on regular basis :)
Thank you very much!
Thank you very much!
Response
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<div>Jana, thank you for taking the time to give us feedback on your recent move! We will make sure your moving team knows how much you appreciated the great care they took of your furniture and the professionalism they displayed to make this a great move for you. The golden "Grandma Rule" , treat others and their belongings the way you want others to treat you, is the foundation of our customer service. When we hear that our movers are exceeding expectations, we know they are delivering the promise of an exceptional move. Thank you for choosing TWO MEN AND A TRUCK. We wish you all the best in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jana, thank you for taking the time to give us feedback on your recent move! We will make sure your moving team knows how much you appreciated the great care they took of your furniture and the professionalism they displayed to make this a great move for you. The golden "Grandma Rule" , treat others and their belongings the way you want others to treat you, is the foundation of our customer service. When we hear that our movers are exceeding expectations, we know they are delivering the promise of an exceptional move. Thank you for choosing TWO MEN AND A TRUCK. We wish you all the best in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
The men was very careful at the old house was not happy with the damage with the table and other things taking them into the new house
Doreen
The men were courteous, professional and easy to work with.I would highly recommend them to anyone.I will be using them again.
Response
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<div>Doreen, thank you so much for the 5-star review! We’re so happy to hear that you had a wonderful experience with your courteous and professional moving crew. Thank you for selecting TWO MEN AND A TRUCK®. It was a pleasure working with you. We look forward to the opportunity to serve you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Doreen, thank you so much for the 5-star review! We’re so happy to hear that you had a wonderful experience with your courteous and professional moving crew. Thank you for selecting TWO MEN AND A TRUCK®. It was a pleasure working with you. We look forward to the opportunity to serve you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Karen
The moving team arrived with one extra person for no additional cost. The moving expense came in midway of the estimate range. The moving team was highly focused, efficient, courteous, professional, and hard working. My son had recently moved and recommended TWO MEN AND A TRUCK to us. The team that moved us deserves an A++ ! Thank you, gentlemen, for making the moving experience almost fun!
Response
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<div>Karen, thank you for taking the time to give us feedback on your recent move. We're thrilled to hear that your experience exceeded expectations and that the crew helped relieve the stress of your move. We will make sure your moving team knows how much you appreciated the great care and professionalism they exhibited which caused you to give them a five star, A++ rating! We hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Karen, thank you for taking the time to give us feedback on your recent move. We're thrilled to hear that your experience exceeded expectations and that the crew helped relieve the stress of your move. We will make sure your moving team knows how much you appreciated the great care and professionalism they exhibited which caused you to give them a five star, A++ rating! We hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Evelyn
The 3 men worked so well together and with us to make sure that our move went smoothly. Thank you fellas.
Response
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<div>Evelyn, thank you for the five star review of your recent move. We know how stressful moving can be and will be sure to let the team know they helped make your transition a smooth one. Best of luck in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Evelyn, thank you for the five star review of your recent move. We know how stressful moving can be and will be sure to let the team know they helped make your transition a smooth one. Best of luck in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gregory
I had a very poor experience with my movers. Two of them was unexperienced and had no idea how to deal with my furniture. They fight with each other most of the move in front of me. Never again I will hire or recommend your company to anyone. In the beginning they even went to a wrong address and parked there but included time they lost in my bill. To move 13 pieces of furniture to an address which is located a 5 minutes away they used 5.5 hours. I prepared all furniture and even provided them with mattress bags.
Response
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<div>We are sorry you were witness to the conflict that took place between our movers. We have addressed this matter with the team and established policies to prevent this in the future. We hope the discount applied to your move fairly compensates you for any inconvenience caused.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are sorry you were witness to the conflict that took place between our movers. We have addressed this matter with the team and established policies to prevent this in the future. We hope the discount applied to your move fairly compensates you for any inconvenience caused.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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