Reviews
Mark
Two men and a Truck was easy to use. A great office staff that made the setup easy. They followed up with timely communication. The movers were courteous and professional, started on time, handled all of our furniture with care, delivered earlier than expected and come in under the estimated price. Moving isn’t easy or fun but they made it a pleasant experience.
Response
Thank you so much for sharing this! Hannah in the office will be thrilled to hear her communication made things easy for you, and Terence, Andre, and Jobe will appreciate the recognition as well. We’re glad the crew took great care of your furniture and kept everything on track. We appreciate you choosing TWO MEN AND A TRUCK!
Gerald
Very efficient, courteous crew. Did an excellent job of loading ,unloading and placement of items
Response
Thank you so much for sharing your experience! We’re glad to hear our crew delivered efficient, courteous service and made the loading, unloading, and placement of your items smooth and stress-free. We appreciate you choosing us and hope to help you again in the future!
Todd
Zach was very helpful getting this small job set up same-day, and the crew was excellent.
Response
Thank you Todd for the shout out to Zach and the crew, we will let everyone know that you appreciated their support! Thank you for choosing TWO MEN AN ATRCUK Bentonville:)
Catandra
Some confusion on my part about what was said when booked regarding price, but overall not a bad job. Don't like the way that was handled, had me wait for a manager to come, I told them to go ahead and get it done in the 2 hours because we already had things broken down. Also, I ended up having to put a couple of dresser mirror in my car which I think was due to poor use of truck space.
Response
Thanks for sharing your feedback. We're sorry for any confusion about the price but we do have a two-hour minimum, and even so, the move ended up running a bit over that — even with the manager helping to load so we could save you some time and money. As for the mirrors, we weren’t able to move them without a signed release of liability since they’re fragile and without your consent we weren't able to move them. We appreciate the opportunity to help with your move and hope you will utilize us again in the future.
Zachary
Hello! My movers were led by a man named Joe and they were excellent. Joe was an incredible leader who kept all of us laughing even when we were struggling. His demeanor and get-it-done attitude made a major difference in the moving process. Highly recommend! Thanks Joe, Hugo, and Brent
Response
Thank you so much for sharing your experience! We’re thrilled to hear that Joe, Hugo, and Brent made your move smooth and even fun. Joe is an outstanding leader, and we’re glad his positivity and determination stood out. We’ll be sure to pass along your kind words to the team!
Sharon
Terrance and Chuck did a great job even though they had to unload in the rain. Hannah gets 5 stars as well.
Response
Hello Sharon! Thank you for the positive feedback; We'll be sure to let the team know that you appreciated their service. Thank you for reaching out and trusting us to assist you with your moving needs.
Pradeep
Team did a good job of moving our stuff carefully and on a sort notice. Only small content would be to suggest the team to quit smoking. Ask the team members were smoking and were taking breaks for smoke and you could smell some of the stuff after moving to the new house. It’s also not good for their health!!! Otherwise, a good experience overall.
Response
Thank you for your feedback and for trusting us with your move. We’re glad to hear everything went smoothly overall. We’ve spoken with the crew about your concern regarding smoking on the jobsite, and we apologize for that experience. We appreciate you bringing it to our attention and for giving us the opportunity to improve. Thank you for choosing TWO MEN AND A TRUCK!
Nicholas
Multiple items were damaged during the move, and we have not received a follow-up on what the next steps are. I would recommend asking for a review after those conversations have been had, as these are still unresolved.
Additionally, we found the dryer was rendered inoperable after the team had left, leaving us without a key household appliance during our transition.
Additionally, we found the dryer was rendered inoperable after the team had left, leaving us without a key household appliance during our transition.
Response
Thank you for your feedback and for bringing these concerns to us. We completely understand your frustration with the damages and the delay in follow-up, as well as the inconvenience caused by the dryer issue during your transition. That’s never the experience we want for our customers.
We're so glad we were able to work together toward a fair resolution, and I appreciate your patience throughout the process. If anything else comes up or you need additional assistance, please don’t hesitate to reach out.
Thank you again for giving us the opportunity to make things right.
We're so glad we were able to work together toward a fair resolution, and I appreciate your patience throughout the process. If anything else comes up or you need additional assistance, please don’t hesitate to reach out.
Thank you again for giving us the opportunity to make things right.
Trisa
My moving team was awesome. They were very careful, worked diligently, and were very professional and helpful.
Response
Thank you so much for your kind words! We’re glad to hear your moving team took great care of you and your belongings. We’ll be sure to share your feedback with them — they’ll really appreciate it!
Caitlin
Misled about “DOT laws” to justify a pointless 2-day move that took only 9 hours. Then hit with a surprise $300 Sunday fee at deposit and a week of shifting, defensive excuses. Jared the GM made the smallest effort possible. Paid $700+ extra for their error/miscommunication. Movers were fine, but management was greedy, evasive, and an embarrassment. Should’ve listened to the other horror stories.
Response
We’re sorry to hear that your experience didn’t meet your expectations. Our gps and mover log records show the move took about 15 hours over two days, our travel time is calculated into the overall service as was explained. Our team made every effort to address your concerns and find a fair solution. We’re sorry we couldn’t make things right in your eyes.
