Reviews
Jim
It took hours to move a 2 dressers, 1 nightstand, 2 small book cases, 1 recliner, 1 China cabinet, 1 curio cabinet, 1 kitchen table and 21 light totes. I moved everything else myself. The hidden cost factor is the travel time from office to location. I paid $139 before 1 piece of furniture was ever touched. Drivers took 45 minutes to get to my location. The office said it would only take 20 minutes. I had all of the totes moved outside so they simply had to be put on the truck. Total cost for this small move was $700. I will never recommend this company to anyone. I have shared my negative experiance with everyone. Office staff was very rude . Truck was also 45 minutes late outside of the two hour window. Phonetta was very unprofessional.
Response
<div class="bv-review-response-container">
<div>Jim, we are sorry to hear that you had some concerns regarding your recent move. Travel time to and from (port to port billing) is not, nor has it ever been, a hidden cost. Our quote/billing method is discussed during the booking process, and is also written out in the pre-move letter which is emailed to the customer at the time of booking. We apologize for the late arrival - while we try our best to adhere to the arrival window, sometimes events occur that can cause delays.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Jim, we are sorry to hear that you had some concerns regarding your recent move. Travel time to and from (port to port billing) is not, nor has it ever been, a hidden cost. Our quote/billing method is discussed during the booking process, and is also written out in the pre-move letter which is emailed to the customer at the time of booking. We apologize for the late arrival - while we try our best to adhere to the arrival window, sometimes events occur that can cause delays.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Steve
The guys did a great job. Very courteous. They were very fast too, which will draw me back to your services as well as recommending to friends/family.
Response
<div class="bv-review-response-container">
<div>Thank you Steve for the 5 star review! We appreciate you choosing Two Men and a Truck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you Steve for the 5 star review! We appreciate you choosing Two Men and a Truck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Terry
These guys where great. Smiled all the time and were so friendly. Any thing I asked to do, they did with sure we can. Real great service all the way around Office to Delivery. I will recommend them for sure. Also I love the name of company. I hope you are lucky enough to get Greyson and Justice to help with your Delivery.
Response
<div class="bv-review-response-container">
<div>Terry, thank you for the great review! We are so pleased to hear that you had such a wonderful experience! Thank you for choosing Two Men and a Truck, and we wish you the best in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Terry, thank you for the great review! We are so pleased to hear that you had such a wonderful experience! Thank you for choosing Two Men and a Truck, and we wish you the best in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Kirsten
The team was very slow like they purposely want to extend the time. They were 3 hours late. And they took many smoke breaks which is why I think they were too tired for the move.
Response
<div class="bv-review-response-container">
<div>Kirsten, we are sorry to hear that you feel the movers purposely extended the length of your move. Please be assured that the movers want to complete the move just as quickly as you do. We apologize if they were slower than you had anticipated. Please accept our apologies for the late arrival - that should not have happened. We will address the smoke breaks with the crew - thank you for bringing it to our attention.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Kirsten, we are sorry to hear that you feel the movers purposely extended the length of your move. Please be assured that the movers want to complete the move just as quickly as you do. We apologize if they were slower than you had anticipated. Please accept our apologies for the late arrival - that should not have happened. We will address the smoke breaks with the crew - thank you for bringing it to our attention.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Alli
The two guys that helped move my stuff in 100 degree weather were awesome. Great atritudes, they deserve raises!
Response
<div class="bv-review-response-container">
<div>Thank you Alli for the 5 star review! This sure was a HOT weekend, and we are so glad it's over! Thank you for choosing Two Men and a Truck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you Alli for the 5 star review! This sure was a HOT weekend, and we are so glad it's over! Thank you for choosing Two Men and a Truck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
John
We called they gave a quote right away they showed up on time finished quickly showed up at new house on time and unloaded it every nicely
Response
<div class="bv-review-response-container">
<div>Thank you John for the 5 star review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you John for the 5 star review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Tammy
The movers were great. The office staff was horrid to work with and there was very little follow through. When supervisors would say they would call back they would not. In my opinion I would never recommend 2 men and a truck to anyone. You new motto should be we will be late and not move all you stuff
Response
<div class="bv-review-response-container">
<div>Tammy, we are sorry to hear that you experienced office issues surrounding your move. If you have asked for a supervisor to call you, be assured they will, and they appreciate your patience. Again, our sincerest apologies.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Tammy, we are sorry to hear that you experienced office issues surrounding your move. If you have asked for a supervisor to call you, be assured they will, and they appreciate your patience. Again, our sincerest apologies.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Carey
From my first call to set up move the service was truly exemplary. Efficient and kind office staff. The two men movers (Eugene and ?) were extraordinary. There kind friendly demeanor, their professionalism, their sense of humor helped make my move easier than I anticipated. Thank you to all at Two Men and a truck. You treated this Grandma with respect and kindness!!!
Response
<div class="bv-review-response-container">
<div>Thank you Carey for the great review! We love hearing from our satisfied customers. We will be sure to share your comments with the staff. Thank you for choosing Two Men and a Truck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you Carey for the great review! We love hearing from our satisfied customers. We will be sure to share your comments with the staff. Thank you for choosing Two Men and a Truck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Pat
We were very happy with our team of 3 men. They worked hard and it turned out to be a long day because they packed and moved us into storage in 1 day! They were consistently polite, professional, great attitudes, and were very careful with our household goods. We will definitely use your company again. Thank you and thank you to our team of 3 ... Thomas, Sherman, and Malikk!
Response
<div class="bv-review-response-container">
<div>Thank you Pat for the wonderful review! We will be sure to share your kind comments with Thomas, Sherman and Malikk! Thank you for choosing Two Men and a Truck, and we wish you the best in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you Pat for the wonderful review! We will be sure to share your kind comments with Thomas, Sherman and Malikk! Thank you for choosing Two Men and a Truck, and we wish you the best in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Sandy
Movers were very friendly. We felt bad because it was so incredibly hot that day. They did a great job.
Response
<div class="bv-review-response-container">
<div>Thanks for the 5 stars Sandy!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thanks for the 5 stars Sandy!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
