Reviews

Mr. Johnstone was contacted about his move with our franchise. He has filed negative reviews over the phone, on google with TWO MEN AND A TRUCK and Im sure that we will see yelp and the BBB in the near future. His complaints are unsubstantiated as he was the focus of every issue that he listed. His attempts to discredit the team show his true character. Had he not micro managed the teams and allowed them to do their duties, it would have been much faster and without issues. Even after sending a dispatch manager out to his unload location he was not happy and still interfered with the teams progress. We look forward to future discussions with him, however, with his tone, aggressive actions and attempted intimidation, we feel it would be best to allow all future communications and mediation to be in writing and with independent 3rd party individuals. As with all concerns, we look forward to a positive outcome, however past history with this customer precludes a positive outcome.

Thank you for choosing TWO MEN AND A TRUCK for your recent move. We are sorry for your loss and were surprised to see you comment about the excessive travel charge. We strive to keep our customers informed and it is discussed multiple times throughout the scheduling process. It is also included in the premove agreement that is completed before the movers can be dispatched. As a final time, it is listed on the Sales order that is completed and signed by the customer before we collect the final payment.

We have found that the charge from our facility through the move and returning is called port to port and is monitored closely for accuracy and verified with GPS on all our trucks. The other option is for a flat fee for travel, however depending one how far the customer is from our facility may not turn out to be a fair cost in doing business for either party. We focus on communication and are sorry that this seemed confusing or left out, but our records and contracts indicate that if was explained and agreed on several time.

If you have any additional questions, please contact our office for clarification.

Clarissa, Thank you for your review. We truly appreciate you taking time out of your day to let us know how your move went, and that our crew acted professionally during your move.

Thank you for choosing TWO MEN AND A TRUCK for your recent move. We were surprised to see you comment about the excessive travel charge. We strive to keep our customers informed and it is discussed multiple times throughout the scheduling process. It is also included in the premove agreement that is completed before the movers can be dispatched. As a final time, it is listed on the Sales order that is completed and signed by the customer before we collect the final payment.

We have found that the charge from our facility through the move and returning is called port to port and is monitored closely for accuracy and verified with GPS on all our trucks. The other option is for a flat fee for travel, however depending one how far the customer is from our facility may not turn out to be a fair cost in doing business for either party. We focus on communication and are sorry that this seemed confusing or left out, but our records and contracts indicate that if was explained and agreed on several time.

If you have any additional questions, please contact our office for clarification.

Mona, They say that moving is one of the biggest stressors to people, and we are very happy to hear that we were able to make your entire move process was a great experience. We really appreciate your recommendation, and hope that you will tell your family and friends about us.

Hi Sandra,
We take great pride in that we send our movers through several days of training before they go out on our moves. Then, we are continuously refreshing their skills at our weekly meetings. We are pleased that your move process was a positive experience.

Larry,
We appreciate such a great review, and that we could provide you with a positive experience. Please tell your family and friends, and look us up again if you have future moving needs.

Thank you, Melisa, for such a great review. Please remember us when you have any future moving needs.

Thank you for choosing TWO MEN AND A TRUCK for your recent move. We appreciate your feedback, however your assessment of our management staff is incorrect. Our managers are specifically trained for issues like this. As a reminder, the truck that was dispatched did encounter a mechanical issue but when the office was notified, we immediately dispatched another truck with the managers to correct the issue in the fastest manner that we could. Instead of trying to repair the truck at your location, we had it towed so the team could address your move without delay. As you stated, the movers addressed your move and the managers addressed the issue with the truck so it would not affect your move or timeline.

In a crisis such as this, we addressed the necessary issues because we knew your move would not be affected from the actions we took. We were focused on keeping your move as the top priority. We are sorry that you feel that we didn't inform you of our actions and had we could have predicted that we would have a mechanical issue with the first truck, we would not have sent it out. I sure that you can agree that it is near impossible to predict unknown mechanical issues. It's also our policy to not notify the customer of issues that they have no control on.

As the owner of the business, I personally directed the actions caused by the unscheduled breakdown of our vehicle. I also informed the managers to not interfere in your move so it could stay on schedule. From your first statement in this review, I feel we accomplished what we strive for.

If you have any questions or concerns, please feel free to contact our office for clarification.

Thank you for taking time to leave us a review, we truly appreciate the feedback. We apologize for any issues that may have come up during your move and we will definitely look into it. If you have any questions please feel free to reach out to our office and we would be happy to assist.