Reviews
Amanda
First time using your movers and was very happy with our movers. They were early, which never happens, so that was great. And they took great care with my belongings.
Response
Thank you Amanda for giving us a review! Here at TWO MEN AND A TRUCK® Houston NW we do our best to arrive at or before our scheduled time. As we all know, with Houston traffic that can be quite trying at times. We're happy you were pleased with your move and look forward to serving you again when you need it.
Mary
Worst move i have ever had — it was hot althoughno excuse for all the damage and excuses — damaged front door of new home and old home with refrigerator — only house in neighborhood had me sign a waiver and then tore up the wood on front door pulled out the water line and tried to push back in place — oversold and company way underdelivered — now i understand the insurance i didnt read all details
Response
Ms. Mary. We're sorry to hear about your move experience. Your claims are not normal as we do not have these types of claims on a normal basis. We have processes in place to address these and have not completed this process. You stated yourself about a waiver that you signed. We request this to insure that you know there are unusual circumstances concerning your move. We don't try to cover things up, we are proactive and bring them up immediately. We are still reviewing your claims process, so we appreciate your patience until we get all the facts.
Anita
Very professional and courteous. I would recommend them and use them again if the need arises.
Response
Thanks you for choosing TWO MEN AND A TRUCK Houston NW for your move. We appreciate your kind comments and look forward to helping you or anyone you recommend in the future. If you have any questions, please call our office at 713 278 1112.
Pamela
Initially setting up everything was simple. The moving crew worked very hard and the whole process from moving my things out of storage and moving into my new home went quickly. The crew was polite and friendly. I would recommend Two Men and a Truck to my friends!
Response
Ms. Pamela. Thank you for your kind words. We are extremely happy that you are satisfied with your recent move. If there is anything we can do to help in the future, please contact our office at 713 278 1112.
Mark
I have used Two Men and a Truck at least half a dozen times. This was another exceptional experience. The team was efficient, professional, careful, and most importantly friendly. I wouldn’t hesitate to use them again or refer them.
Response
Mr. Mark. Thank you for your continued choice to use TWO MEN AND A TRUCK. Houston NW focuses on making everyone's move as simple as possible. We look forward to assisting you in future moves. Please call our office at 713 278 1112 if you have any questions, concerns or additional moves.
Joanne
The 3 movers were absolutely outstanding. Professional, speedy, helpful and very nice.
I would highly recommend you to all my friends.
Office staff I wasn’t so impressed with however. No call, text or email telling me I was missing a signature in order to confirm my move. Thankfully I called to check myself and got issue resolved.
I would highly recommend you to all my friends.
Office staff I wasn’t so impressed with however. No call, text or email telling me I was missing a signature in order to confirm my move. Thankfully I called to check myself and got issue resolved.
Response
Ms. Joanne. TWO MEN AND A TRUCK Houston NW Thanks you for your move and review. We're sorry that the office staff missed the signature that you are referring to, and have discussed the importance of proper paperwork with the office staff. Please call our office if you have and additional questions or concerns at 713 278 1112.
Sheila
Two man and a truck was great I would love to have them again they take they time loading your stuff with no problem they work as a team good job guys keep up the good work
Response
Ms. Sheila. Thank you for taking the time to write your review. We pass all the comments over to the teams and keep these references in their files to assist when their evaluations are due. Houston NW appreciates you and your time and if you have any questions, please call out office at 713 278 1112.
Jason
The crew did a great job wrapping all the items and getting them loaded. They also helped get a couple of pieces of furniture downstairs at my parent's house. They loaded the items that were going to the 1st stop so they could be unloaded easily at the first location. They got to my house and unloaded the remaining items. Allow the items were moved without any damage at all.
Response
Mr. Jason. Thank you for your recent move. We train our teams to protect the customers goods, just as if they were their own. Houston NW is focused to make moves as easy and stress free as possible. We appreciate you taking the time out of your schedule to write your review and will file this with the employees personnel file to assist when their scheduled evaluation is due. Please call our office at 713 278 1112 if you have any questions or concerns.
David
They were nice and polite and worked hard!
Response
We're happy to hear that you were pleased with your move experience with us and look forward to helping you in the future if you need it.
Skyler
Great job moving! Hard working move team and efficient. Large furniture and fragile items were packed appropriately and well taken care of throughout the moving process. I would highly recommend Two men and a truck to anyone in need of moving services.
Response
Thank you for choosing TWO MEN AND A TRUCK® Houston NW. We're happy that you had a pleasant experience and we appreciate your recommendation.
