Reviews
Jeanne
There were 2 movers. The lead mover appeared tired from the time he arrived and the other was obviously very new to his position.
My brother is 56 and I am a woman age 55. I feel we both worked harder than they did to manage this move. If it had not been for my brother, it would have taken a much much longer time for this to happen. Now, I would have been held payable for this difference. I am moving from my storage unit into my town home within a month and I have already requested not to have the same team return for the next move.
My brother is 56 and I am a woman age 55. I feel we both worked harder than they did to manage this move. If it had not been for my brother, it would have taken a much much longer time for this to happen. Now, I would have been held payable for this difference. I am moving from my storage unit into my town home within a month and I have already requested not to have the same team return for the next move.
Response
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<div>We sincerely apologize that your move wasn’t performed to your satisfaction. Your concerns have been addressed with your team as well as the Operations Manager to help improve their ability and services. We have also made a note to send out a different crew for your upcoming move and we assure you that you will receive a quality move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We sincerely apologize that your move wasn’t performed to your satisfaction. Your concerns have been addressed with your team as well as the Operations Manager to help improve their ability and services. We have also made a note to send out a different crew for your upcoming move and we assure you that you will receive a quality move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marques
The intial contact was made via telephone , the young lady was extremely helpful and cheerful . I explained that I was moving into an aprtatment and I needed my new furniture picked up from the furniture store as it would be quicker to do utilize two men and a truck . I asked would my bed be put together and was told yes . I spoke to another rep on the day of the move , as I needed approval as it was a same day . When the movers got to my apartment with my stuff they informed me that they could not put the bed together as it was against policy . I explained that this wasnandacirc;??t the case . I spoke with a manager , he accused me of being untruthful and they coversation was recorded . He was extremely rude , I havenandacirc;??t heard anything about the recording , will never utilize the service again .
Response
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<div>Our representatives were correct in that is its our policy that we do not assemble furniture if we did not disassemble it. After reviewing the recorded phone call, we were able to confirm that assembling furniture wasn’t discussed. We apologize if any words were taken to be of a negative tone as that was not our intention. We appreciate your feedback on your move and thank you for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Our representatives were correct in that is its our policy that we do not assemble furniture if we did not disassemble it. After reviewing the recorded phone call, we were able to confirm that assembling furniture wasn’t discussed. We apologize if any words were taken to be of a negative tone as that was not our intention. We appreciate your feedback on your move and thank you for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sally
Elise in the office was my contact. She was excellent, took her time, emailed me with everything. I give her 10 stars. She is double beyond 5stars. The movers, Brent and aaron also did a good job.
Forrest
Great experience from beginning to end! Your team was prompt and thorough, and communication throughout was excellent. Will use Two Men again!
Kerri
The 2 gentleman that showed up to move us were phenominal. They were courteous, actually made conversation and just overall friendly and speedy.
Carrie
The entire move team was exceptional. They were courteous and very professional. Brent even fixed my broken headboard that was left by previous movers (confirmed by my sister because I had forgotten about it). Two Men and a Truck are blessed to have this crew on their team.
Charlene
Bailey was an excellent rep to work and talk with in the planning and executing stages. The packers and movers: Mike, Joey, and David were courteous, vigilant, and worked well together as a team. Thank you!!!
Laura
Used Two Men and a Truck before and wouldn't even consider using anyone else. Was highly impressed with how hard, how efficiently, and how professionally the moving team worked. Will use this company again, and highly recommend to my friends and family. It was so easy to set up service on the phone or on-line and get a rapid quote. Team removed all wrapping materials and even helped me decide how to arrange my living room furniture. Great guys - professional, but treated me like family.
Ida
I was pleased with everything about the company except they did not unload two boxes intended for my new residence but took them to storage. The mistake was corrected the next day. Would definitely use the company again. Ida
Candra
Overall, great experience especially for the price. Final cost was less than the initial quote, and everything was moved without damage. Definitely would recommend and use Two Men and a Truck again for my moving needs.
