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Reviews
Michael
The office staff was friendly and helpful even though I had to reschedule the move twice. Rico and Jackson were the gentlemen who moved us. They let us know when they were on the way and were on time. They were respectful of our furniture and our preference for how it was loaded, as well as quick and efficient. Overall our move was one of the easiest we have ever experienced thanks to Two Men and A Truck.
Jerry
They did a great job taking care of our items and got our out of town move on time.
Jeremy
The two men that came to assist with our move were amazing. They made our move so much easier and more efficient than we could have done ourselves. I would hire them again tomorrow and recommend them to anyone.
Rebecca
Aaron and Jackson were absolutely amazing! They took such great care of all of my stuff whether it was an expensive piece or not. They had the best attitude even when the job took longer than estimated. I would absolutely use them and Two Men and a Truck again!!
Suzy
My only issue was no one told me I could not write a check!
Jeanne
There were 2 movers. The lead mover appeared tired from the time he arrived and the other was obviously very new to his position.
My brother is 56 and I am a woman age 55. I feel we both worked harder than they did to manage this move. If it had not been for my brother, it would have taken a much much longer time for this to happen. Now, I would have been held payable for this difference. I am moving from my storage unit into my town home within a month and I have already requested not to have the same team return for the next move.
My brother is 56 and I am a woman age 55. I feel we both worked harder than they did to manage this move. If it had not been for my brother, it would have taken a much much longer time for this to happen. Now, I would have been held payable for this difference. I am moving from my storage unit into my town home within a month and I have already requested not to have the same team return for the next move.
Response
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<div>We sincerely apologize that your move wasn’t performed to your satisfaction. Your concerns have been addressed with your team as well as the Operations Manager to help improve their ability and services. We have also made a note to send out a different crew for your upcoming move and we assure you that you will receive a quality move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We sincerely apologize that your move wasn’t performed to your satisfaction. Your concerns have been addressed with your team as well as the Operations Manager to help improve their ability and services. We have also made a note to send out a different crew for your upcoming move and we assure you that you will receive a quality move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marques
The intial contact was made via telephone , the young lady was extremely helpful and cheerful . I explained that I was moving into an aprtatment and I needed my new furniture picked up from the furniture store as it would be quicker to do utilize two men and a truck . I asked would my bed be put together and was told yes . I spoke to another rep on the day of the move , as I needed approval as it was a same day . When the movers got to my apartment with my stuff they informed me that they could not put the bed together as it was against policy . I explained that this wasnandacirc;??t the case . I spoke with a manager , he accused me of being untruthful and they coversation was recorded . He was extremely rude , I havenandacirc;??t heard anything about the recording , will never utilize the service again .
Response
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<div>Our representatives were correct in that is its our policy that we do not assemble furniture if we did not disassemble it. After reviewing the recorded phone call, we were able to confirm that assembling furniture wasn’t discussed. We apologize if any words were taken to be of a negative tone as that was not our intention. We appreciate your feedback on your move and thank you for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Our representatives were correct in that is its our policy that we do not assemble furniture if we did not disassemble it. After reviewing the recorded phone call, we were able to confirm that assembling furniture wasn’t discussed. We apologize if any words were taken to be of a negative tone as that was not our intention. We appreciate your feedback on your move and thank you for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sally
Elise in the office was my contact. She was excellent, took her time, emailed me with everything. I give her 10 stars. She is double beyond 5stars. The movers, Brent and aaron also did a good job.
Forrest
Great experience from beginning to end! Your team was prompt and thorough, and communication throughout was excellent. Will use Two Men again!
Kerri
The 2 gentleman that showed up to move us were phenominal. They were courteous, actually made conversation and just overall friendly and speedy.
