Reviews
Beth
The movers were really great. I did have damage to stainless steel appliances and niks in some of my furniture. Also my 2 tressal legs to my table are missing. I have made many many calls to this business trying to get someone to respond to the issues. Now again I am going to call. I believe there are numerous issues with getting anyone to care enough to do anything. Not responsive. Should care more about customers.
Linda
The day started out good and then:. Not enough room on truck (missed calculated); an hour wait for driver to get another truck. Some furniture was not wrapped and huge chips, etc. While waiting for 2nd truck, my property was put out in front of house on lawn and driveway. (Pics taken) Some rain and 3 1/2 hrs. over time allotted the workers loaded 2nd truck. When I called to complain and expected some compensation, I got a short answer 'we did our job: picked up and delivered'. She was stead fast on not listening to my issues, so customer service on the end of very long and stressful day with your company was the worst part of the moving experience.
George
for the most part we were satisfied with the service, I was present when one of the walls in the old home was damaged and the lead person wrote it up right away but when a few of the wall were scuffed and or damaged in the new home nothing was said which made me feel if no one saw it it was not going to be pointed out, that is an integrity situation as far as I am concerned. Things happen when moving this much furniture in an out of homes but if you make a mistake you should say something, over all the gentlemen who worked for us that day were very accommodating and professional.
Cindy
Overall experience was excellent except mover broke a mirror: and the driver broke the clip while lifting it by the head on dryer and did not notify us resulting in a loose head.
Stephen
The three men were polite and professional. Andre, the Supervisor, was awesome to work with. It was a good, fast move that I would do again.
Three things;
A mirror was broken. No worries, it is a $7.00 Wal mart mirror. I told them not to worry about it.
One leg on my dresser was damaged. Someone could have at least told me about it.
The knob on my BBQ is missing. It went somewhere.
Again, they were very fast and professional, and I would hire that group again.
Three things;
A mirror was broken. No worries, it is a $7.00 Wal mart mirror. I told them not to worry about it.
One leg on my dresser was damaged. Someone could have at least told me about it.
The knob on my BBQ is missing. It went somewhere.
Again, they were very fast and professional, and I would hire that group again.
Crystal
Did you get my email from yesterday? Now our Keurig coffee maker is pouring water everywhere this was in the same box as our crock pot , I bubble wrapped my crock pot and coffee maker in the box that I wrote Fragile on in a black sharpie marker across the whole top of the box . We also have s broken bar stool on the bottom of our bar stool as well ? Can you please help me get these items replaced and the other items I have not received a call back from your person that fixes things . See below again. Last time we used your office for our move they wrapped everything in blankets and very professional and wonderful with nothing ruined or broken. When I made the appointment with your team the time was set for a 10am move . They showed up at 8 am and I had to tell them it was a 10am move . The
Tonesia
When I scheduled the movers 3 weeks prior to the move I requested the same team that moved my items into storage. I was disappointed that my request was not honored and I was informed that the previous team was working.
Elizabeth
Andre and his crew were professional, friendly and worked quickly and efficiently to get our move done. We would recommend them in a heartbeat.
Kristy
Everything to scheduling to the actual move was smooth and easy. The movers were very friendly and worked hard the entire time.
Jim
The moving team did not hook up the washer and dryer as expected and did not label any boxes. When they arrived at our house my wife had to tell them to leave all boxes in the family room as there was no identification of which room the contents came from. Conversely, my contact with the office has been very pleasant. You sent someone out immediately to connect the washer and dryer and were very concerned about our experience. I appreciate the attititude of wanting to help us.
Response
<div class="bv-review-response-container">
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>We apologize for the inconvenience as the boxes should have been labeled. Thank you very much for allowing us the opportunity to make right with not having your washer hooked up at the end of your move. Should you have any other concerns, please reach out to us at 803-619-7119.<br/><http://www.twomenandatruckrockhill.com/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>We apologize for the inconvenience as the boxes should have been labeled. Thank you very much for allowing us the opportunity to make right with not having your washer hooked up at the end of your move. Should you have any other concerns, please reach out to us at 803-619-7119.<br/><http://www.twomenandatruckrockhill.com/></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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