Reviews

The 2 men damaged by bed frame. They took apart my bed frame to move it and didnt put it back together when they completed the move. Not to mention, they broke it and I couldn't put it back together and they lost 3 screws. They left two rolls of shrink wrap, a tool set, and 2 big blankets at the 1st location. The blankets were supposed to be used to cover furniture and they never used it. And they want me to bring all the items they left behind back to their office. That's not my responsibility. They already damaged by upholstered bed frame, Indont need to waste gas on returning items unless I'll get refunded from poor service and gas to come to your office. They were quick to grab everything and slow to move it back in. Horrible service! Will never use or recommend this company again.

I thought the moving team was pleasant and helpful. They said all the right things and appeared to take good care of our belongings. However, when we arrived at the new location my husband looked in the back of the truck and saw that nothing had been secured. He was very upset and could not understand how such a basic step as securing the load had been missed. The mattress was collapsed over boxes, boxes were toppled. Thankfully no real damage was done but it was very disappointing. Thankfully it was an easy move 5 minutes away. When they were bringing in the mattress and box spring we asked them to wait so we could remove a light fixture in the entryway to the apartment. They did not wait and the light fixture was broken. Recommend with reservation only because we had no serious damage.

Team was very unorganized, did not work together, waste a lot of time doing nothing like they were trying to take as long as possible, had no tools, could not get my bed frame back together, damaged my furniture.

Overall it was a very good experience and the movers were friendly and accommodating to all request. The lead mover Kevin directed his crew very efficiently with the loading and unloading. There was some minor damage that has been reported to your office for resolution. Thanks for and overall great job.

The movers were good but I will have to repaint the front door, it is scratched in several places

Overall not super pleased with the two services we used. First experience they damaged my leather couch putting scraps on it while trying to force it through the door and put a dent in my refrigerator somewhere during delivery. Second experience my piano tipped over during delivery and damaged the top wood. It will probably have to get tuned as well after repairs are made since it fell on its back. I doubt i will give as a reference to friends and family and coworkers. We spent over $3k in fees on these two services Thanks.

We got our items delivered and in the end that's the most important part. But the couch got some scrap marks on the leather when it was forced through the door which wont come out so its in worse shape now then before the guys arrived and the fridge got a ding or two on the stainless steel door. I understand from the size and weight but there has to be another way to make sure it doesn't happen. The guys were super nice, easy to work with, they worked hard and got it completed in as timely manner with so we were happy about that. Price was a little high for what they had to move. I would recommend you to others but I would tell them be cautious about larger, heavier, expensive items.

The crew contacted to let me know they were running late with ample notice. They took care loading out items and making sure furniture was protected. The only fault was at the end of the move. They began rushing to get the truck unloaded and dropped some boxes. We also noticed after they left that the hardwood floor got scratched when they slid a table on it.

I had a difficult move , significantly downsizing . I had more than I estimated. The team accommodated the need. The couple things I will say as feedback is
1.Being time conscious is important and I respect that
The move cost way more than I anticipated. However in some of that rushing I lost track of where my belongings were, some things were mildly damaged. In hindsight I think given the magnitude it was organized in the best way possible given crew and space constraints.
2.Listen and really hear the customer
3.Answer calls promptly and guarantee verbally that what went wrong will be fixed . That’s what I needed to hear. It was not helpful to hear repeatedly
We can’t guarantee time because ma’am you have more than we planned for.
Overall dedicated team work ! Thank you

They ripped a huge hole in my screen door and didn't tell us. They tore the side of my couch and cracked pieces off and warped an antique dresser. When they were all done they rushed us to initial and sign the paperwork before we found the damage!