Reviews
Verna
The movers were very professional and excellent in customer service, friendly and asked questions to ensure it met my needs. Mostly minor issues: There were scratches on top of one of the cabinets. Due to truck problem, the movers arrived over an hour late, which was not a big deal except I received a call from the office 45 mins after appointment time. Also, given the move was only 1.5 miles, I did not expect to spend 6 and a half hours moving.
Brett
The guys were outstanding. Very impressive and I will use again.
Lee
Office help was superb, helpful and responsive. The moving team was even better, if possible, than our previous teams on 3 family moves in the Minneapolis area. There was excellent cooperation and no reluctance to do anything we asked in picking the sequence of moving and in making adjustments to placement in the home we moved over to. Couldn't have been better in any way!
Bill
Crew was good, but arrived late and could not finish the move in one day. They rescheduled a day later to complete the move, and again showed up late. Luckily I had planned for extra days to be out before my closing or else it would have been a disaster with the new people moving in with my stuff still in the house.
Emily
My July 9th move was fantastic. Chewy, Jacob, Isaac and Forrest all did a great job and took direction very well. That was the best moving experience I've ever had. Chewy had to disassemble a bookcase in order to get it up a flight of stairs. All were friendly, worked hard and had fun! Please give all four of these men bonuses for a job very well done.
My June 25th move was not as good. The leader, Wise, was knowledgeable and friendly. But when a district manager arrived to do a safety check, Wise decided it was social hour. I had to break it up. Austin was a new employee who in my opinion is not cut out for the job. He scratched a sofa table by sliding boxes on it and he stood around in my garage doing nothing at times. "Q" worked the hardest, was smart and should get a bonus.
My June 25th move was not as good. The leader, Wise, was knowledgeable and friendly. But when a district manager arrived to do a safety check, Wise decided it was social hour. I had to break it up. Austin was a new employee who in my opinion is not cut out for the job. He scratched a sofa table by sliding boxes on it and he stood around in my garage doing nothing at times. "Q" worked the hardest, was smart and should get a bonus.
John
Team arrived on schedule and worked hard with the bulky furniture. Did an excellent job.
Sheila
The moving team (Russ and Daniel) were the BEST movers I’ve ever had. Despite it being 90 degrees out, they were courteous and efficient. They gave each piece of my furniture the white glove treatment. I will most definitely call on you for my next move and ask for Russell and Daniel again!
Joe
7-11-18
Kyle and Wade very courteous and knowledgeable. Price and timeliness were exactly as promised.
One box fell and three items were broken - two coffee cups and one drinking glass.
Thanks, Joe
Kyle and Wade very courteous and knowledgeable. Price and timeliness were exactly as promised.
One box fell and three items were broken - two coffee cups and one drinking glass.
Thanks, Joe
Bob
Office staff excellent. Moving team fantastic. However the plan we agreed to was not executed. Ordered 5 people and 2 trucks, got 3 people and one truck. This caused us to do extra work unloading an on-site storage pod. And no refund was offered. It was unrealistic to expect 3 men to work 13.5 hours in 90 degree heat. Movers never complained and worked really hard.
Paul
I paid 3 guys for 2 hours of work.I paid for 4 hours. Not a good value. I would use your services again but definitely not on a weekend.
Response
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<div>Hi Paul, we apologize to hear that the move costs were higher than what you anticipated. We have a four hour minimum on Sundays. Our move consultants are trained to disclose this information while going over the pre-move plan. We're sorry there was a misunderstanding and understand your frustration. Please give us a call so we can go over your bill and discuss it in more detail. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Paul, we apologize to hear that the move costs were higher than what you anticipated. We have a four hour minimum on Sundays. Our move consultants are trained to disclose this information while going over the pre-move plan. We're sorry there was a misunderstanding and understand your frustration. Please give us a call so we can go over your bill and discuss it in more detail. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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