Reviews
Jan
Scratched new floors, broke multiple legs off furniture, tore furniture, tracked up carpet had to shampoo, scratched up multiple furniture pieces that we had shipped from overseas, damaged part of ceiling in new house, damaged headboard. Attitude of guys were great they just didn't pay enough attention to safely packing the furniture. We paid a lot of money for our furniture and shipping from overseas. That's why we are very particular about it. Quite a bit of damage of multiple things though.
Alison
My moving team Duke and Ephriam were very professional and efficient!
Response
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<div>Thanks, Alison!</div>
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<div>Thanks, Alison!</div>
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Patty
The guys that delivered were professional and really nice. (I keep getting surveys--this is the second I have filled out). Just wanted to make sure our guys who moved got credit for the great job.
Response
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<div>Thanks for the feedback, and for choosing Two Men And A Truck. I will let Patrick and Xavier know how you feel about them.</div>
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<div>Thanks for the feedback, and for choosing Two Men And A Truck. I will let Patrick and Xavier know how you feel about them.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Laura
Several of our walls were damaged by the movers, we had to hire painters to repair hole in drywall, several scratches and damages to drywall and wood railing throughout our home caused by movers that they failed to disclose to me. They broke my Ikea Kallax shelving unit, severely damaged the leather on our couch, and did not offer compensation or apology. I am very angry and feel that we should be compensated for such negligence.
Brian
I want to give the crew 10 steps above Excellent!
They were outstanding.
They were outstanding.
Response
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<div>We'll take it! Thank you so much!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We'll take it! Thank you so much!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tami
As I was moving a piece of equipment from a closed business, we asked for (and were promised) phone call the morning of narrowing the pick up window and a heads up on the movers arrival time with at least 45 minutes notice. Neither of these things happened despite a proactive call from me that was never returned. However the guys on the truck were able to adjust a little and it worked out. Attitude is everything and these guys had a good attitude while moving a huge, heavy piece of equipment on a cold, snowy day and in pretty crummy conditions for driving and moving. It would have been easy to gripe about it but they did it with a smile and even laughed at the situation. Good job!
Response
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<div>I do apologize for the lack of communication, and I will look into it. Glad that our guys won you over, though. Thanks!</div>
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<div>I do apologize for the lack of communication, and I will look into it. Glad that our guys won you over, though. Thanks!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Heath
I have to say the people that bid how long it would take were wildly wrong. That said the men that did the move were awesome guys.
Response
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<div>We do our best estimating time/money for the moves we do, but sometimes these estimates can be off. I am glad, however, that our Movers came through for you. Thanks so much</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We do our best estimating time/money for the moves we do, but sometimes these estimates can be off. I am glad, however, that our Movers came through for you. Thanks so much</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Shabaaz
I am very pleased with the mover's attitude and care to move my furniture. I would definitely use Two Men and A Truck again. Thank you
Response
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<div>We'd love to see you again, too, Shabaaz. Thank you!</div>
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<div>We'd love to see you again, too, Shabaaz. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Joe
The crew was on time and worked steady moving items. They were careful not to mar walls as well.
Response
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<div>You hired a mover to get the job done quickly and safely, and not to bang your walls up. I am glad you chose us, and that we came through for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>You hired a mover to get the job done quickly and safely, and not to bang your walls up. I am glad you chose us, and that we came through for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Katie
Our move got delayed 3 days due to weather. And then On the day of the move, the movers were suppose to be to our place at 8am and then didn’t get there unti 1:30pm on Sunday. Unable to call the office or reach the movers regarding status and timing. Didn’t get an updated time until about 12:30pm that day. Communication was poor on the moving day.
I don’t know if I would use Two Men and a Truck again due to their poor communication with us regarding our move. I understand that the weather wasn’t in their control — but Sunday morning we deserved some ore communication. I expect to be compensated for the delay.
I don’t know if I would use Two Men and a Truck again due to their poor communication with us regarding our move. I understand that the weather wasn’t in their control — but Sunday morning we deserved some ore communication. I expect to be compensated for the delay.
Response
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<div>Weather is weather, and I am glad that we agree that no one can affect that, but poor communication is poor communication, and we CAN change it. Thank you for the feedback, and for letting us move you. I am looking into where and how we dropped the ball on the communication.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Weather is weather, and I am glad that we agree that no one can affect that, but poor communication is poor communication, and we CAN change it. Thank you for the feedback, and for letting us move you. I am looking into where and how we dropped the ball on the communication.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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