Reviews

02/11/2020

Laura

out of 5 stars
Austin and his team of movers were excellent. They handled all of my mother's belonging with care. They were strong AND smart. We were never worried with them moving any of the heavy, awkward pieces. The whole team was friendly and positive. Austin made sure we knew step-by-step what was happening. We couldn't be happier with the experience! In fact, we asked for them by name for a second move.
Response
Laura,
We are so appreciative of your comments and for you taking the time to post them. Our movers are definitely trained in how to handle with much care all of your precious pieces. They understand the value of good service and the importance of a good experience for our customers. Again, thank you so much!
02/11/2020

Cathy

out of 5 stars
Our moving team was fantastic! Very knowledgeable and communicated well. They were careful with our belongings and also very careful not to bump or scratch walls or doorways.

The office staff was very helpful and friendly.

The only disappointment with the company was the huge fuel surcharge fee for moving less than 3 miles. This should be adjusted per mileage and not a flat rate.
Response
Cathy,
Thank you so much for letting us know how efficient and careful our movers were. They do take pride in their work and we will pass on your praise for the job they did. Likewise, we will take into consideration your suggestion. Thanks again and please consider us for any future needs.
02/11/2020

Bridget

out of 5 stars
Crew were hard workers and were very thorough in inspecting furniture before moving. One item had damage which they pointed out before handling. Also, walked through "paperwork" (via iPad) in detail, so I fully understood what I was signing.
Response
Bridget, Thank you for taking the time to let us know how well our movers did. They do take pride in making your move as effortless as possible and it is so good to hear the result of their hard work. Thank you so much!
02/10/2020

Angela

out of 5 stars
Donald and Terry were awesome they were on time very professional before the moving process began the explained the whole process to me. They were very attentive in moving and securing my things. I was very happy the experience gave me a peace of mind. Well worth the expense. I would definitely inquire their services again.
Thank you Donald and Terry you guys are definitely a five star.
Response
We are very appreciative of your feedback. Our movers work very hard to make any move go smoothly and it is so good to hear that you had a good experience. Thank you for taking time to post your comments!
02/06/2020

Ashley

out of 5 stars
Put cloth down on hardwood floors while moving furniture in as well as out, so it isn't scratched. Other than that, they did an excellent job.
Response
We love nothing better than hearing that our customers received the service they expect from us. We're happy to hear that you had such a good experience. Thank you for that feedback.
02/04/2020

Sarah

out of 5 stars
the two men who helped move us were very impressive! the communication to make sure nothing was dinged or nobody got hurt was amazing
Response
We love nothing better than hearing that our customers received the service they expect from us. Our movers go above and beyond the norm to make our customers' move as stress-free as possible. We're happy to hear that you had such a good experience. Thank you for that feedback.
02/04/2020

Pam

out of 5 stars
I was very happy using 2men and a truck.
Mike and Ben were punctual,polite and professional.
I would like to have them for my movers on Feb.29th.
They are a great team.
Response
We love nothing better than hearing that our customers received the service they expect from us. Please reach out to our office for the Feb. 29th move so that we can accomodate your preference, and thank you again for the positive feedback.
02/02/2020

Emily

out of 5 stars
Helpful, careful, prompt and friendly ~ your 2 men were all of these.
Response
We are very appreciative of your feedback. Thank you for taking time to post it. Please contact us with any future needs. Thank you.
02/01/2020

Kathy

out of 5 stars
It was not emphasized when scheduling the move, that the movers will only move items in a covered box or box with a lid. I understand that things can be damaged in the truck, but why can't unbreakable items such as towels, clothes, shoes, etc be moved in a large, tied plastic garbage bag? Ironically, I had packed 3 corningware dishes in a sealed, see through container and they were all broken (they were each individually wrapped in bubble wrap). In addition, a wooden bowI and a wooden nightstand were damaged. I called the Fraser office the day after my scheduled move, to inform them that an item was missing and others were broken. I called two consecutive days, each time I was told they would call back. As of February 1st, no return call was received. I was charged over $1,100 for this move and myself/friends did as much "moving" as the Two men and a Truck movers. I can't emphasize how disappointed I am with your company. My previous experience was absolutely wonderful. Your brand is "Two Men and a Truck. Movers Who Care" It definitely did not apply to me. I would appreciate a response, but from previous experience, I am not expecting one. Very dissatisfied!
01/30/2020

Maryann

out of 5 stars
I mistakenly gave the wrong address. The men called me to say no one was answering. I was able to direct them to the correct building. They saved the day by being patient with me and not just leaving. A million thank you!
Response
Part of our service involves making sure that our customers' move goes smoothly. Moving can be a stressful process and our movers are willing to do whatever it takes to help assure that all goes well.. We're glad that it worked out for you and thank you for posting a positive review. We appreciate you.