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Reviews
Krissy
Wonderful , polite young men that were willing to do whatever it took to get the job done right.
Melissa
The quote was overestimated, which I appreciated. No surprises at the end when it came time to pay up.
Sarah
Delante, Avery and Chris were great. They arrived, introduced themselves, and got right to work. They did the job well, and in good time. We were very pleased with the work.
Bonita
While I was satisfied with the moving team, I was greatly disappointed with the timing. I was told they would arrive between 8:30-9:30. When I waited until 10, I tried for 20 minutes to call the office with no success. I was not able to contact anyone until I tried another number. I was then told I was scheduled for 3 pm. I scheduled my move 3 weeks in advance with 1 stop to my storage unit which did not make it on the order form. I've used 2 men 6 times and not been disappointed until now. We did not complete my move until after 6 pm making me quite unhappy and tired.
Kim
I was very pleased with the company right from the first phone call. The office staff was friendly, helpful and informative. My moving team was prompt, highly efficient, friendly and willing to help me set up bed frames, attach mirrors to dressers, etc. The moving team was able to carry out the entire move in much less time then I was quoted initially which certainly saved me money on the move. I would definitely recommend Two Men and a Truck.
Kris
The three young men were very professional. There attitudes were great! I used them before , same great service every time!
Anthony
Moving staff showed care for our items & seemed to move them as if they were their own.
Mark
Generally speaking they did a real good job. Could have been a little better trained in how to fit tables chairs etc with legs on them through a door. But basically a real good team
Tania
I had a move scheduled with you and no showed up or called to let me know no was coming to move my property. This was very unprofessional!
Response
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<div>Hi Tania, Thank you for your recent review. We continuously strive to meet and exceed our customers expectations. We understand that you are unsatisfied due to your move needing to be rescheduled. It was unfortunate that we were not able to meet your arrival window. After speaking with you, it was our understanding that you were going to talk to your manager to reschedule your move. After not hearing from you, we cancelled your move. These situations do arise in the moving industry and it is not our desired outcome. We will look into additional ways to set expectations in a clearer manner. We will also be conducting an investigation on how we could have completed your move more to your direction. Two Men and a Truck Management Team</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Tania, Thank you for your recent review. We continuously strive to meet and exceed our customers expectations. We understand that you are unsatisfied due to your move needing to be rescheduled. It was unfortunate that we were not able to meet your arrival window. After speaking with you, it was our understanding that you were going to talk to your manager to reschedule your move. After not hearing from you, we cancelled your move. These situations do arise in the moving industry and it is not our desired outcome. We will look into additional ways to set expectations in a clearer manner. We will also be conducting an investigation on how we could have completed your move more to your direction. Two Men and a Truck Management Team</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mark
when i called to set the move up.the girl would not send anyone out to inspect the amount of stuff we had for the move ,then the day before the move, i requested someone be sent out and look if a second truck was needed,again she refused. on the day of the move,4 men and one truck came to the house, they said there was no way one truck could be used. lucky us 2 more trucks finished the move. thanks to a cancellation.that morning from someone that was not ready for your men. so the bottem line was i needed 3 trucks... all the guys you sent were very hard working men, and stong as a bull.
