Reviews
Sarah
Kaleb's team was very professional, friendly and easy to work with. I will be using his services at another property soon.
Response
We’re so glad to hear Kaleb and his team made a great impression! Their professionalism and friendly approach mean a lot to us. We appreciate your continued trust and look forward to working with you again soon.
Jennifer
The moving team was excellent - friendly and hardworking in 90+ degree heat.
Did not receive a phone call the morning of the move.
Was charged over the estimate. The team leader Chris stated that we would be informed during the move if the estimate was to be exceeded. We were not. And he also spent at least 30-45 minutes if the time charged trying to access the damage report app/program.
Did not receive a phone call the morning of the move.
Was charged over the estimate. The team leader Chris stated that we would be informed during the move if the estimate was to be exceeded. We were not. And he also spent at least 30-45 minutes if the time charged trying to access the damage report app/program.
Response
Thank you for your feedback. We're very glad to hear that your moving team was friendly and hardworking, especially in such intense heat. However, we sincerely apologize for the communication issues and billing concerns you experienced.
Our Operations team will be reaching out shortly to address these concerns and help make things right. In the meantime, please feel free to call our operations Manager directly at 517-960-2001 so we can assist you further.
We truly appreciate your business and the opportunity to improve.
Our Operations team will be reaching out shortly to address these concerns and help make things right. In the meantime, please feel free to call our operations Manager directly at 517-960-2001 so we can assist you further.
We truly appreciate your business and the opportunity to improve.
John
Our 3 movers worked very hard. They worked consistently for the whole day, longer than planned. Their work ethic was by far the best part of the day-our rating would have been much lower.
We have several areas of a new home and pieces of our furniture damaged. Items were not put back together correctly. did not have enough men/trucks for the move.
And now we can’t get a call back! Frustrating!
We have several areas of a new home and pieces of our furniture damaged. Items were not put back together correctly. did not have enough men/trucks for the move.
And now we can’t get a call back! Frustrating!
Response
Thank you for taking the time to share your experience. While we’re glad to hear that your moving team worked hard and demonstrated a strong work ethic, we’re truly sorry to learn about the damage to your new home and furniture, as well as the communication issues you’ve encountered. This is far from the standard we strive to uphold.
We take concerns like yours very seriously and want to make things right. A member of our management team will be reaching out promptly to discuss your experience in more detail and work toward a resolution. Thank you again for your feedback—it helps us improve and better serve our customers.
We take concerns like yours very seriously and want to make things right. A member of our management team will be reaching out promptly to discuss your experience in more detail and work toward a resolution. Thank you again for your feedback—it helps us improve and better serve our customers.
Ed
Troy and Jimmy did a great job and used great care with all of my belongings. They were fast, efficient, and very thorough. They went out of their way to make sure I was happy with every aspect of the moving process. They are courteous,friendly, and accommodating.
Response
Thank you so much! We're thrilled to hear that Troy and Jimmy made your move a smooth and positive experience. Their dedication to treating your belongings with care and ensuring your satisfaction every step of the way truly reflects the heart of our team. We'll be sure to pass along your compliments.
Amy
Our moving team was great! They were very professional and extremely efficient. I would highly recommend Two Men and a Truck and will use them in the future.
Response
We're thrilled to hear our team made your move a smooth one. Professionalism and efficiency are what we strive for, and it's great to know we delivered. We truly appreciate the recommendation and look forward to helping you again whenever you need us!
Brent
Fast, friendly. Able to handle heavy and oddly shaped items without any issues. Thank you for making this day as stress free as possible.
Response
We’re so glad our team could help make your move smooth and stress-free. Handling heavy and uniquely shaped items is all part of the job, and we’re happy to hear it went off without a hitch. We truly appreciate you choosing Two Men and a Truck!
Michael
We have had wonderful experiences with your firm and always are happy to tell our friends. We had a great move and the 3 young men did a fantastic job.
Response
Thank you so much for your continued support and for sharing your experience with others—it truly means the world to us! We're so glad to hear that your move went smoothly and that our team of three did a fantastic job. We’ll be sure to pass along your kind words to them. We look forward to helping you again whenever you need us!
Anne
Great moving team! Very efficient in handling both big and small items. They made a difficult move easy! Many thanks!
Response
We're thrilled to hear that our team made your move easier and handled everything efficiently. Making your move smooth and stress-free is always our goal. We truly appreciate your trust in Two Men and a Truck! All the best in your new space!
Jesse
I had the absolute pleasure of working with this company and was lucky enough to be assigned three incredible gentlemen who made what could have been a stressful, chaotic day into a smooth, calm, even enjoyable experience. I’ve had movers before, but these three? They were something special.
Response
We're honored to hear that our team helped turn your moving day into such a positive experience. Moving can be overwhelming, and it means the world to us that our crew made it smooth, calm, and even enjoyable for you. Thank you for choosing TWO MEN AND A TRUCK®!
Scott
I've had several experiences with 2 Men, and every time they've been great. This most recent time is no exception: my movers, Gabriel and George, were on-time, courteous, and EXTREMELY quick! They're not looking to inflate the move time through sloth-like action: they're in, they're on, they're out. Bravo!
Response
Thank you for being a loyal customer and for taking the time to share your experience! We’re thrilled to hear that Gabriel and George delivered the same excellent service you’ve come to expect—on time, courteous, and efficient. We’ll be sure to pass along your praise. We look forward to working with you again in the future!
