Reviews
Kathryn
Showed up on time and went right to work. They were very careful with TVs and Grandfather clock and glass front china cabinet. It was so hot and humid and they had to do stairs with move out and long walk with move in. They asked if they could take a break for lunch, OF COURSE THEY COULD! Very polite young men and worked hard to maintain social distance. You have a couple keepers!
Response
Thank you for sharing your recent experience with us, Kathryn! We are thrilled to hear your move team took great care of your TV's and Grandfather clock. We will pass along your sweet words to your movers. Thank you for choosing your Grand Rapids Movers Who Care®!
Toby
Excellent service from the initial phone call to delivery!
Response
Thank you for your lovely feedback, Toby! We are so happy to hear you were satisfied from start to finish. Thanks for choosing TWO MEN AND A TRUCK®!
Nick
Our movers were great! We will definitely be using the team again in the future.
Response
Thanks for sharing, Nick! We look forward to working with you again in the future. Thank you for choosing your Grand Rapids Movers Who Care®!
Joe
The two gentleman were terrific. They were pleasant and did a great job. It amazed me how fast and hard they worked. I would definitely use Two Men and a Truck again.
Response
Thank you for sharing your experience with us, Joe! We are thrilled to know your team was hard working and efficient. We look forward to working with you again in the future! Thanks for choosing your Grand Rapids Movers Who Care®!
Andrew
Nate and Damien were a pleasure to work with. They were incredibly hard working and very attentive to what we needed. We will definitely be requesting them again.
Response
Thank you for your kind words on Nate and Damien! We may be a little biased, but we think they're the best around! We are thrilled to hear they were hard working and attentive to your needs! We look forward to working with you again in the future, Andrew!
Tom
Well, some my thing has damaged a dresser bottom of a chough.
Jenn
Our movers were about 45 mins past the end of our arrival window. There was a miscommunication as a we thought they’d be at our house at 12pm and that our service would be from 12-3 (predicted) but as it turns out that was their arrival window - which they didn’t show up until 345. They also were slow moving; Lastly, and most important, our dresser had a large chip on the front after the move
Response
Hi, Jenn. We are sorry to hear about the miscommunication on your move. With a 96% referral rating, we can assure you that this is not the norm for us here at TWO MEN AND A TRUCK®. Our management team has been notified of your issues and will be in contact with you to resolve them. If you need anything else, please reach out to us at 616.245.9200.
Brian
All 3 of the movers were excellent!! Efficient and hard working. All 3 worked well together and we’re completely respectful of our brand new construction home and the rental home we were moving out of. Absolutely no damage to anything. Very personable guys and very accommodating to any moving request. Recommend Micah S, Carter T, and Logan V. Appreciate you making it easy! Thanks!
Response
Thank you for this heartfelt review, Brian! We are thrilled to hear your move team was efficient, hardworking, and accommodating! We will pass along your kind words to Micah, Carter, and Logan. Thank you for choosing your Grand Rapids Movers Who Care!
Josh
Next time tell your customers that they’re paying for your drivers drive time. Beyond ridiculous and would never ever ever ever ever ever recommend anybody to your business
Response
Hi, Josh. Thanks for your feedback. We do state in our pre-move letter that is sent to your email that the hourly rate for our local moves starts when the movers leave our location and stops when they return. This is instead of a fuel charge. If you would like to give us a call to discuss please reach out to 616.245.9200.
Korene
Dorian and Ben were amazing. Divorce situation, they both treated me with respect, asked if I was ok, and even moved small stuff when my husband showed up. They were confident and caring.
Response
Thank you for sharing your recent experience with us, Korene! We may be a little biased, but we think Dorian and Ben are the absolute best! We are so glad to hear they were so accommodating during your move. We understand that moving is stressful! We are happy that Ben and Dorian were able to help. Thank you for choosing your Grand Rapids Movers Who Care®!
