Reviews
Brenda
Ben, Melvin and Dorian were super to work with! They asked just the right questions and told us exactly what they were doing every step of the way. They were super professional and kind. I would hire these 3 young men anytime! They did a FANTASTIC job for us!
Response
Thank you for your extremely kind words on Ben, Melvin, and Dorian! We are so grateful to have these three incredibly hard workers on our team and we are thrilled to hear their professionalism and communication was superb on moving day. Thank you for sharing your experience with us and putting your trust in TWO MEN AND A TRUCK®, Brenda!
Cynthia
Nate did a great job for us from his call to let us know he was on the way, to pausing to explain what would be done and how costs would be figured for putting items in storage.
Response
Thank you for your kind words on Nate! We are extremely lucky to have his leadership skills on our team and we are thrilled to hear his communication was top notch on your move. Thank you for choosing your Grand Rapids Movers Who Care®!
Beth
Two Men and A truck provided professional service for our regional move from a family home to a new apartment complex! They were skilled with handling our furniture and other possessions. They were pleasant to work with and had a great work ethic. We had a small damage claim which was resolved quickly and on the spot and to our satisfaction with professionalism. We'd hire our team again n again!
Response
Thank you for sharing your recent experience with us, Beth! We are thrilled to hear your move team was pleasant to work with and had a great work ethic. If you need us in future, we will be here! Thank you for putting your trust in TWO MEN AND A TRUCK®!
Sherri
Matt and Ben did great! They were fast and friendly! Thank you guys for all your hard work!!
Response
Thank you so much for your kind words on Matt and Ben! We are so grateful to have both of them on our team and we are thrilled to know they were fast and friendly. Thank you for choosing TWO MEN AND A TRUCK®!
Carol
Tim and Jason did an excellent job. Very pleased with the service. Quick and excellent service. Thanks guys
Response
Thank you for sharing your recent experience with us, Carol! We love to hear the praise for Tim and Jason. We are so lucky to have them on our team! Thank you for putting your trust in TWO MEN AND A TRUCK®!
Michelle
Deep Freezer melteted water was not emptied before putting in mack of storage unit an can not access it now. Everything else was great service.....guys did good job with what we had to work with.
Response
Michelle, we are sorry to hear about the water in your deep freezer. We do sincerely apologize for any inconvenience this may have caused you. If there is anything else you need to discuss, please don't hesitate to reach out to us. We are glad to hear that your move team did a good job! Thank you for choosing TWO MEN AND A TRUCK®!
Stephanie
My moving team got done faster than quoted and were very pleasant to work with!
Response
Thank you for you sharing your experience with us, Stephanie! We are thrilled to hear your move team could work quickly to beat your estimate! Thanks for choosing TWO MEN AND A TRUCK®!
Valerie
Our guys were awesome. We were a big move; it was a looong day. They hung in and were so helpful to the end . We are in a rental and looking for a house. Maybe we can have the same team for our next move. That would be awesome!
Response
Thank you for sharing your recent experience with us, Valerie! We love to hear that your move team was awesome and and helpful. We will let the crew know that you would like to use them in future! Thank you for choosing TWO MEN AND A TRUCK®!
Linda
My Only concern is delivering guys had no mask or gloves, I did give them mask and gloves. Some people are high risk for Covid-19, I think your company should provide your drivers with mask and gloves.
Response
Hi, Linda. Thank you for your feedback. We do provide masks and gloves for our movers and drivers. They have the option to wear them (or if the customer requests them to). Since the nature of the job is very fast paced, the masks inhibit their breathing while moving furniture. Thank you for bringing this to our attention and for providing your own masks and gloves to our movers. We hope the rest of your move went well. Thank you, Linda!
Phillip
We were pleased with the workers but did notice afterwards a minor scratch in the dining room floor. And a chip on the baseboard that wasn’t there before. Other than those two things they worked hard and steady and we were very happy with them.
Response
Hi, Phillip. Thank you for your feedback. We can assure you that this is not the norm for us here at TWO MEN AND A TRUCK. We have notified our management team and they should be reaching out to you shortly to discuss your damages. We are glad to hear that you were happy with your move team overall! If you have any further concerns, please give us a call at 616.245.9200. Have a great day!
