Reviews
Kevin
Austin S. and Darian did an incredible job, very quick and kept good care of everything being moved!
Response
Thank you for sharing your feedback with us! We appreciate your business and hope we have the opportunity to help you again in the future.
Katie
The movers that come out to move 4 beds, a couch, a chair, and 3 tvs took 6 hours and did not assemble any of the beds or put the couch upstairs. Seems like a very long time that was spent mostly taking apart furniture. That is just the assessment of the competence of those particular movers.
I'm very happy with how my concerns were addressed and the proactiveness of the customer service.
I'm very happy with how my concerns were addressed and the proactiveness of the customer service.
Response
Thank you for the support and kind words! We’re grateful for the opportunity to help and appreciate you choosing TWO MEN AND A TRUCK®.
Michelle
Caleb was great and the two men that he had with him. They worked so hard to get me moved .
Response
Thanks for sharing your experience with us! We’re happy to hear our team delivered the level of service you expected from the Movers Who Care®.
Angela
Scheduled packing services were not completed, and the movers left without communicating with the office. The person who arranged the service was also repeatedly ignored when attempting to contact them.
Response
Angela, we sincerely apologize for the lack of communication and for leaving you feeling that the services you arranged were not completed. Regardless of the circumstances onsite, our team should have followed the proper communication and walkthrough procedures before leaving.
We have reviewed this situation internally and identified several areas where our team and processes fell short. We are addressing these concerns directly with the employees involved, reinforcing our walkthrough and customer communication expectations, and reviewing how job-specific instructions are documented and shared with our crews.
A member of our management team has also attempted to contact you directly. We take responsibility for the frustration this caused and appreciate you bringing it to our attention.
We have reviewed this situation internally and identified several areas where our team and processes fell short. We are addressing these concerns directly with the employees involved, reinforcing our walkthrough and customer communication expectations, and reviewing how job-specific instructions are documented and shared with our crews.
A member of our management team has also attempted to contact you directly. We take responsibility for the frustration this caused and appreciate you bringing it to our attention.
Aurora
The team that helped me move yesterday were wonderful. They were efficient, careful, and thoughtful with my items. Despite the large scale of the move, they remained positive and engaging the entire day and I am so grateful for their help.
Response
Thank you so much for the five-star review! We’re so happy our team could help make your move a great one!
KRISTIN
Jon Newhouse, Jaquan Johnson, and Carlos Aguayo were absolutely AWESOME. Prompt, kind, efficient and careful with some rather breakable items. I have two more moves scheduled with Two Men in August and September and I'd LOVE to have this team scheduled with me again..... -Kristi
Response
It was our pleasure to help! Thank you for choosing TWO MEN AND A TRUCK® and for taking the time to leave us a review!
Yunni
The two guys that were sent to me they were so wonderful I could have done it without them. Thank you.
Response
Thank you for the five stars! It was our pleasure to help, and we're so glad your experience was a great one. Best wishes in your new home!
Laurie
The staff at booking was very thorough anbd were very professional on the phone. Any and all questions and concerns were answered and addressed. Our moving crew of Jon, Leroy, and Jase were excellent. They carefully loaded and unloaded all furniture and boxes. We’ve used Two Men and a Truck numerous times for our moving needs. They do an excellent job and I highly recommend them to anyone looking to do a move.
Response
Laurie, thank you for your wonderful review. We are glad Jon, Leroy, and Jase did an excellent job; we will ensure they receive your compliments! Thanks again for choosing TWO MEN AND A TRUCK®!
Erik
Used service back in Sept '25, not a good experience, was guaranteed they would do better if we used again, a comment that couldnt have been further from the truth. This time was even worse than the last, terrible scheduling, no communication from the team, was not even completed on scheduled day as promised. Doubt we would ever use again nor would we recommend.
Response
We are terribly sorry to hear about your experience. Communication is an incredibly important factor in our business, and it sounds like we fell short on your move. We would appreciate it if you could give us a call at our office so we could learn a little more about your experience. The number is 616.245.9200. We look forward to hearing from you. Thank you for your feedback!
Mitchell
One of the worst experiences I've had. I was quoted $250 to $580. Showed up over 2 hrs late. 4 people & took forever to move the items. There was a kid who could barely lift the bed base. Took like 45 min to move the bed base. They tried to charge me over my upper estimate amount. They milked the time as well with prolonged breaks. I've been telling everyone I know don't ever use 2 men & a truck.
Response
Mitchell, we're sorry to hear your move didn't meet your expectations. We understand how frustrating it is when a move doesn't go as planned, especially when there are delays and concerns about timing and communication.
After reviewing your feedback, we identified several areas where we could have done better. Our team experienced unexpected delays earlier in the day, and we recognize that we did not communicate those delays clearly. We also understand how the challenges of moving heavy items and the presence of a trainee may have impacted your perception of the move. Better communication throughout the process would have gone a long way in setting expectations.
We've already addressed these concerns with our team, including the importance of proactively contacting customers when delays occur and clearly explaining any circumstances that may affect the move. Thank you for taking the time to share your experience. Feedback like yours helps us identify opportunities to improve for future customers.
After reviewing your feedback, we identified several areas where we could have done better. Our team experienced unexpected delays earlier in the day, and we recognize that we did not communicate those delays clearly. We also understand how the challenges of moving heavy items and the presence of a trainee may have impacted your perception of the move. Better communication throughout the process would have gone a long way in setting expectations.
We've already addressed these concerns with our team, including the importance of proactively contacting customers when delays occur and clearly explaining any circumstances that may affect the move. Thank you for taking the time to share your experience. Feedback like yours helps us identify opportunities to improve for future customers.
