Reviews
Catherine
The leader Jason very organized motivated courteous considerate. Five star. Cole was piteous effective took direction well. Ethan not as fit and a bit directionally challenged but courteous. All represented you well.
Response
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<div>Thanks for the kind words. Glad we could assist you this move and that it went well. We look forward to working with you in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for the kind words. Glad we could assist you this move and that it went well. We look forward to working with you in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kathy
AFTER I paid the deposit, I was informed the process that changed.
The movers were supposed to be trained. They were not. First words from the movers, "You have a lot of boxes". The list I shared was correct, the movers failed to read the forms. Second words were instructions on how to tip them. I paid each $15 dollars for lunch, total of $60 and then tipped each an additional $20. So far I have found 4 things broken from the move, 1. a lamp, not repairable, 2. jewelry cabinet, unknown if repairable, 3. hold in leather sofa (most serious!), 4. Set of drawers, wheels removed. Unknown if replacement wheels are available. This is the list so far!
The movers were supposed to be trained. They were not. First words from the movers, "You have a lot of boxes". The list I shared was correct, the movers failed to read the forms. Second words were instructions on how to tip them. I paid each $15 dollars for lunch, total of $60 and then tipped each an additional $20. So far I have found 4 things broken from the move, 1. a lamp, not repairable, 2. jewelry cabinet, unknown if repairable, 3. hold in leather sofa (most serious!), 4. Set of drawers, wheels removed. Unknown if replacement wheels are available. This is the list so far!
Joan
I haven’t received my information regarding my stored inventory. I haven’t received a final bill for the move. There was not enough room in the truck to take everything and I was not contacted as to when they can complete my move. Joan
Response
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<div>Joan, we would like to deeply apologize for the inconveniences that occured the day of your move. We would like to assure you that we are taking your feedback very seriously, and will be sure to handle matters efficiently on our end.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Joan, we would like to deeply apologize for the inconveniences that occured the day of your move. We would like to assure you that we are taking your feedback very seriously, and will be sure to handle matters efficiently on our end.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Wilson
Moving team arrived around 3:15pm. After going over moving details they got to work moving out my household items to the garage.
They very careful with all items light or heavy. They place all furniture exactly like I wanted.
Thanks DJ and George.
They very careful with all items light or heavy. They place all furniture exactly like I wanted.
Thanks DJ and George.
Response
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<div>Wilson, we are so thrilled to hear that you were so satisfied with your recent move! DJ and Jorge are two of our most valued employees, and we will be sure to pass along your compliments to them! We hope that you will continue to choose TWO MEN AND A TRUCK® as your primary moving company, and recommend our services to those you know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Wilson, we are so thrilled to hear that you were so satisfied with your recent move! DJ and Jorge are two of our most valued employees, and we will be sure to pass along your compliments to them! We hope that you will continue to choose TWO MEN AND A TRUCK® as your primary moving company, and recommend our services to those you know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sarah
I was very disappointed with the moving team. They took their time (and not in a good way). They did not wrap my antique bed frames even though I specifically requested so. They brought a headboard on the truck that was not supposed to be moved--I then was responsible for getting it back to the original location. They flipped, turned, and dropped several boxes with fragile material inside. After the estimated time it would take had passed, I began helping--once they saw a woman moving boxes and furniture faster than them, they picked up the pace. A pregnant woman should not be able to--nor have to--work faster than two young men. I ended up paying nearly twice the estimated cost. Despite having a wonderful prior experience with Two Men and a Truck, I can't imagine I will use them again.
Response
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<div>Sarah, we would like to deeply apologize for the inconveniences that occured the day of your move. We would like to assure you that we are taking your feedback very seriously, and will be sure to handle matters efficiently on our end.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sarah, we would like to deeply apologize for the inconveniences that occured the day of your move. We would like to assure you that we are taking your feedback very seriously, and will be sure to handle matters efficiently on our end.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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amy
I was very impressed with the guys that took care of us. I’ve used many moving companies over the years and this was the best experience I have had!
Amy
Amy
Response
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<div>Amy, thank you so much for your kind words! We are so happy that our team of highly trained moving professionals were able to exceed your expectations! We hope that you will continue to spread the good word about TWO MEN AND A TRUCK®, and reach out to us should you need our services in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Amy, thank you so much for your kind words! We are so happy that our team of highly trained moving professionals were able to exceed your expectations! We hope that you will continue to spread the good word about TWO MEN AND A TRUCK®, and reach out to us should you need our services in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Rita
I appreciate how accommodating the movers were. They were great!
Response
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<div>Rita, we are so glad to hear that your move was stress free! We hope that you will continue to recommend TWO MEN AND A TRUCK® to those you know looking to move, and reach out to us should you need us in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Rita, we are so glad to hear that your move was stress free! We hope that you will continue to recommend TWO MEN AND A TRUCK® to those you know looking to move, and reach out to us should you need us in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Deborah
the movers were very friendly and explained everything. Took excellent care of furniture and helpful in placing the furniture in new place.
Response
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<div>Deborah, thank you so much for your kind words. All of our staff is highly trained, and we are glad to hear that they exceeded all of your expectations! We hope you will continue to choose TWO MEN AND A TRUCK® as your primary moving company, and recommend us to those you know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Deborah, thank you so much for your kind words. All of our staff is highly trained, and we are glad to hear that they exceeded all of your expectations! We hope you will continue to choose TWO MEN AND A TRUCK® as your primary moving company, and recommend us to those you know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Karen
They were over an hour late without calling. Never mentioned that the time is a estimate. Never explained that they could not move open boxes.
Were not able to get couch in the house - family was able to move it with no problem next day.
In addition to the expense of two men and truck, I had to rent a truck twice after in order to move all.
Do not think it was worth the money.
Thank you.
Were not able to get couch in the house - family was able to move it with no problem next day.
In addition to the expense of two men and truck, I had to rent a truck twice after in order to move all.
Do not think it was worth the money.
Thank you.
Response
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<div>Karen, we would like to deeply apologize for the inconveniences that occured the day of your move. We would like to assure you that we are taking your feedback very seriously, and will be sure to handle matters efficiently on our end.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Karen, we would like to deeply apologize for the inconveniences that occured the day of your move. We would like to assure you that we are taking your feedback very seriously, and will be sure to handle matters efficiently on our end.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jim
Moved my daughter from South Bend, Indiana to Manhattan. Initial price was a bit high but Two Men were the only company that would guarantee the date of pick up and delivery. Jeremy and Melissa were very helpful in getting everything set up. They even called me back when another student in the area needed movers around the same time and arranged to move both students together at a reduced rate. My movers, Matt and Matt, were super nice and polite. Even though they had never been to NYC, they did a great job handling the traffic and the furniture, which made the trip in great condition. I would definitely recommend Two Men and will use them again.
Response
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<div>Jim, thank you so much for your kind words! We are so happy to hear that you were satisfied with your recent move! Matt and Matt are two of our most valued employees, and we will be sure to pass along your compliments to them! We hope that you will continue to choose TWO MEN AND A TRUCK® as your primary moving company, and recommend us to those you know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jim, thank you so much for your kind words! We are so happy to hear that you were satisfied with your recent move! Matt and Matt are two of our most valued employees, and we will be sure to pass along your compliments to them! We hope that you will continue to choose TWO MEN AND A TRUCK® as your primary moving company, and recommend us to those you know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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