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Reviews
Tam
The moving team did an excellent job all the way around. Hard working men. The move was well organized by them. I definitely would recommend .
Response
Tam, your kind words about the work of our moving team are greatly appreciated. Thank you for your recommendation and for choosing Two Men and A Truck!
Tiffany
The price is ridiculous. The movers were early - which normally is great - but I don’t live at the residence they were moving my 2, yes 2 items from. Their phone call didn’t go through on my phone and a voicemail was never left nor was a second phone call attempted. Initial customer service is great, management is a joke. Movers also drove over a family heirloom and destroyed it.
Response
I'm sorry to hear about your experience. It sounds like we missed the mark in several areas. We strive to offer competitive rates, and I'm sorry to hear that you found our pricing unreasonable. We will review your case to see if there's anything we can do to make this right. It’s unfortunate that our movers arrived early and there was a miscommunication about their arrival. We will look into why there wasn't a follow-up call or voicemail and ensure our team improves their communication process. I'm pleased to hear that your initial experience with customer service was positive, but I'm disappointed to learn that our management did not meet your expectations. We take this feedback seriously and will address these issues internally. We appreciate your feedback as it helps us improve our services.
Mike
The movers were very professional, efficient, also they took very good care of the furniture.
Response
Thank you so much for your kind words and positive feedback! We're delighted to hear that you found our movers to be professional and efficient, and that your furniture was well taken care of. It’s always our goal to provide the best possible service to our customers, and we're thrilled that we met your expectations!
Latrece
It was an overall ok experience up until the movers broke a vase and the legs to a cabinet.
Response
I'm sorry to hear about the issues you encountered during your move. We strive to provide the best service possible, and it's disappointing to learn that we fell short in your case. Please reach out to our customer service team so we can address these damages and work towards making things right for you.
Robert
All 6 guys on this moving team were super! I couldn't believe how fast they loaded and unloaded our belongings along with a 2 hour drive between locations. Each young man was very respectful and kind as they were working. We would recommend any of them and would request them as well for future moves.
Response
Thank you for your kind words Robert! We're thrilled to hear our team made your move smooth and efficient. We appreciate your recommendation and look forward to helping you again in the future.
Brenda
We were very happy with our experience, from requesting to schedule the move through the movers delivering the furniture to the storage unit. Great value, too!
Response
Brenda, we're thrilled to hear about your experience and the value you found in our service. We appreciate you choosing Two Men and A Truck and look forward to serving you again.
Melanie
My moving team was awesome! They were so fast and efficient.
Response
We appreciate the feedback, Melanie! A fast and efficient move makes for a stress-free one.
Elisa
Overall, the service was great, the job was much bigger than they had anticipated, and it required multiple trips to complete the job and went over on the quoted time by 45 minutes. Unfortunately, they were late to their next job. They worked through any type of lunch break and handled all of our corporate items with care.
Response
Elisa, we're sorry to hear that your move took a little longer than expected. Our goal is to be within the hour range for all estimates. Aside from that, it's great to hear the move went overall well.
Lynette
I bought furniture that couldn’t be delivered by the store for several days and I needed the new furniture right away. Two Men and a Truck picked up my new stuff with the help of the store employee I worked with and delivered moved in and set up my new room in minutes! The guys were kind and careful. This is the 3rd times I’ve used there services and will again when the time comes.
Response
Lynette, we were thrilled to be able to help deliver your furniture sooner than expected! There's no reason to wait if you don't have to. We look forward to working with you when the 4th time comes around.
Mary
The guys did a great job even through the heat rising up.
Response
Mary, thank you for the kind words! Despite the heat, our team is always ready to complete your move. We appreciate you choosing Two Men and A Truck.
