Reviews
James
04/16/2024
The team didn’t communicate with each other well, items that were not to be packed were and I had to open almost every box to find items that were not suppose to be packed and in doing so found items dumped in the boxes not wrapped pictures were packed with out wrapping and were expensive frames against each other, Marco was the one who needed guidance the other two guys were fine.
Response
James, we're sorry to hear about the communication levels on the move. Clear processes is incredibly important to us and we believe in having outlined roles for our team. We will be working with our whole team to ensure this is not an issue moving forward. We appreciate your feedback and hope to serve you again in the future.
Lee
04/10/2024
The team was very professional and was very pleasant to be around, very good with the handling of household items , great bunch of guy and can not say enough about how fast on short notice you guy showed up and got the job done, 5 plus stars in my book great job
Response
Lee, we wish we could have over 5 stars, but 5/5 is pretty good! An important aspect of your move is the friendliness of your moving team. We strive to excel at our customer service and ability to complete your move on short notice. Thank you for choosing Two Men and A Truck.
Steve
04/10/2024
Excellent from start to finish. From the first phone call to when I signed off with Jacob and his team.
Response
Thank you for your feedback, Steve. Our stress-free experience starts on your first phone call and doesn't end until you're settled in. We appreciate you choosing Two Men and A Truck!
Sherie
04/09/2024
Our recent move went very smoothly with the help of Mackenzie, Tricia, John, Desmond, Jonah and Bryan. Great communication and attention to detail by the office team and great care of our items and phenomenal hustle by the moving team. We will definitely use Two Men and a Truck in Fort Wayne again.
Response
Sherie, your kind words mean the world to us! We will pass along this message to our team as well. We look forward to serving you again.
Sara
04/04/2024
Moving team did awesome! The crew had a great attitude and pace despite it being a difficult job and being their second move of the day. The only part I was disappointed with was the office not notifying me the time would be moved later until 30 minutes before the schedule time.
Response
Sara, we're thrilled to hear about your positive moving experience! Communication is extremely important to us, so our apologies for less of a heads-up. We appreciate you choosing Two Men and A Truck!
Sandra
03/26/2024
Very very pleased with movers. They were personable, patient, and most helpful.
Response
We are excited to hear you were pleased with our movers! They aim to be personable, patient, and helpful. Thanks for your feedback!
Robin
03/26/2024
Everyone from the office staff, the estimator, and the movers were wonderful. I would definitely use you again. Hopefully I will not need to for a decade or more. LOL
Response
We're thrilled you had a great experience with our team! We'll be here whenever you need us again, hopefully not for another decade or more LOL! Thanks for choosing us!
ANGELA
03/19/2024
My moving experience was the worst ever. The movers arrived, and I walked them (all three movers) around the apartment and garage to show them the items that would leave the location. After the initial walk-through, all three movers walked slowly about; I got angry looking at them strolling. I would talk with the lead mover in the past while the other movers started moving, but not this time. Time
Response
We're genuinely sorry to hear about your disappointing moving experience. Our aim is always to provide efficient and professional service, and it's disheartening to learn that we fell short of your expectations this time. We value your business and hope to have the opportunity to regain your trust in the future.
Mike
03/19/2024
The moving crew was great. They were very careful with all of are stuff. They worked very hard and got the job done faster than I thought they would.
Response
We're thrilled to hear that our moving crew provided excellent service by handling your belongings with care and efficiency. We love to hear that their hard work and dedication to getting the job done exceeded your expectations. Thank you for sharing your positive experience!
Chelsea
03/18/2024
My movers went above and beyond to get my furniture into my 5th story apartment. They were respectful, communicative, and very friendly. They hauled my couch up 5 stories and did everything they could to get it through my small doorway and into my apartment. They took their time and left everything in great condition. Definitely a fantastic crew!
Response
We're absolutely delighted to hear about your positive experience with our movers! Going the extra mile and ensuring safety and care is what we strive for. Thank you for recognizing their hard work, respect, and friendly attitude. We appreciate your feedback and look forward to serving you again in the future!