Reviews
Scott
The office team and one of the packing crew ( the one not handling the paperwork) were phenomenal and couldn’t have been better. The main packer wanted nothing but to be done with our move. Very rude and impatient that I was stuck in traffic returning from our previous residence.
I was also surprised with the $100 valuation fee.
I was also surprised with the $100 valuation fee.
Response
Scott, our sincerest apologies for your experience. We hold our team to incredibly high standards and it does not sound like they delivered on that. We will be taking steps with our training to ensure this behavior is not replicated on any other moves. We appreciate your feedback and will continue to increase our level of service.
Kathy
Two men and a truck did a great job. They were on time, polite and very helpful.
Response
Kathy, your kind words mean the world to us! Having a polite, on-time team makes the process stress-free. We look forward to serving you again.
Sheryl
All the staff at your organization were pleasant, efficient, & helpful.
Response
Thank you for the kind words, Sheryl! We were thrilled to be of service to you and look forward to helping you again.
Kirstin
The moving team we had was great and very efficient!! They beat the estimated time of move by 30 minutes.
Response
Kirstin, we appreciate the kind words about your moving team! Your positive experience means the world to us and we're thrilled to have beat the estimate and saved you money. We look forward to working with you again!
Jacqueline
To expensive for packing and moving no matter amount of rooms. Some things did not need wrapping they were no breakable. I was under assumptions that stuff in desk or TV stands could stay . This was awful yo unpack.
Response
Jacqueline, our apologies for the miscommunication on your items in the desk and TV stands. Depending on the items, we're sometimes able to leave these items in based on the weight of the items. Our pricing is always based on time and we're happy to work with you to fit the move into a budget that you have. We appreciate you choosing Two Men and A Truck for your move and hope to be considered again in the future.
Jamie
Workers packing had to be constantly reminded to work. They were continually getting off track. It was very frustrating for me to keep getting up to check where they were in packing. Items I didn’t want packed were packed up and items that I needed packed were not.
Response
Jamie, our apologies for the quality of work from your packing team. That is not the standard we hold our team too and we will be taking corrective actions to ensure this will not an issue moving forward. We appreciate you choosing Two Men and A Truck and we hope to be considered again on your next move.
Debra
The team at Two men and a truck were very helpful with this move. I had to organize the move from another state for my sister that suffers from mental illness. The team was very patient with her and helped me with managing the move. They communicated well and were patient with me as I had to step in a few times on the phone to keep things moving with my sister. Thank you.
Response
Debra, we appreciate you taking the time to leave a review and for choosing us to help with your move. Having to help from afar can be challenging, but having a team ready to support you is key. We wish you and your sister the best moving forward and we would be happy to serve if the occasion arose again.
Kenneth
Very friendly and professional team. They asked questions before action and were very efficient
Response
Kenneth, we appreciate the pleasant words about our moving team! Thank you for choosing Two Men and A Truck and we look forward to working with you in the future.
Richard
Outstanding crew, very efficient, hard working. Professional in every aspect. We wold definitely use them again.
Response
We appreciate your review, Richard! A hard-working, efficient team is key to keeping your move costs low. We look forward to working with you again.
Kelli
I've used Two Men & a Truck before, so I didn't hesitate to call them for my recent out-of-state move. Nathan was always so patient & easy to work with on quoting/scheduling. Sergei & Caleb were an absolute joy on moving & unloading days! They were prompt, professional, fun & friendly, worked quickly & efficiently, and I felt they cared about me, my property, and doing a great job. Thanks so much!
Response
Kelli, thank you so much for your kind words! Your positive experience means the world to us and we're thrilled by the impact each team member had on your move. It was a pleasure to assist with your out-of-state move and we look forward to helping you move again.
