Reviews
Mandy
Id very much use this business again in the future. The only thing I saw was two of the workers on their phones. One on personal phone call and other looking at stuff. I didnt find that professional conduct appropriate considering how much money I paid the business for their services. If the business was closer, I probably would of fired them on the spot and asked for two replacements right away. I did verbally say Get off the phone one time. Besides that mess, everything else went well. I would still refer and use this business again. Thank you.
Response
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<div>We never approve of personal cell phone use on a move. We train our crews to live up to certain standards and I apologize they didn't deliver on this portion. We will make sure to retrain and explain the importance of living up to these standards every time they put on a Two Men and a Truck shirt and head out to a move. Thank you for letting us know so we can correct this action.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We never approve of personal cell phone use on a move. We train our crews to live up to certain standards and I apologize they didn't deliver on this portion. We will make sure to retrain and explain the importance of living up to these standards every time they put on a Two Men and a Truck shirt and head out to a move. Thank you for letting us know so we can correct this action.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Scott
Tori, Nicki and Jeff were the moving team assigned to my family. They were truly AMAZING! Great hustle, great attitudes and pleasant to deal with. They stayed on task, took care of our items by wrapping them and handling them carefully. Overall the most impressive thing was the attitude and hustle. Moving is a difficult experience and I told my wife that I hoped our moving team would be on point. They exceeded our expectations! I would hire all three of these young men. Feel free to use our experience as a reference. Hoping the three are also recognized for a job well done. Scott Berry
Response
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<div>Somethings are harder to train on the job than others and I am very glad they impressed you with their work ethic. Those expectations are goals we strive for everyday and when we get feedback like this we make sure to let them know. Thanks for taking the time to write this up and we always appreciate when you tell your friends who are thinking about moving, too!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Somethings are harder to train on the job than others and I am very glad they impressed you with their work ethic. Those expectations are goals we strive for everyday and when we get feedback like this we make sure to let them know. Thanks for taking the time to write this up and we always appreciate when you tell your friends who are thinking about moving, too!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robert
A jpg was emailed showing all items. A gentleman came to the residence and documented the items being moved. Why then did the movers have no idea that they were moving a piano. How does that happen? And why were sent out without a four wheel cart and dolly with two flat tires? This was planned in advance or so it seemed. I would suggest the office needs better communication with the moving crew. They need to be sent out with the proper tools and manpower to do the job. In the end, I lent them my cart, we waited on a third mover for the piano and we had one mishap that was taken care of with a discount. So while I am satisfied, it could have gone a lot smoother. With the info that was given and I thought taken, there should have been better planning.
Response
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<div>A good example of how we strive to accommodate a customers needs on the day of the move, but a poor example of planning and preparing with the given information. Our drivers are supposed to check their trucks and equipment for every job to make sure we have the required equipment and I apologize this step was missed, but I am very happy we were able to remedy this and save your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>A good example of how we strive to accommodate a customers needs on the day of the move, but a poor example of planning and preparing with the given information. Our drivers are supposed to check their trucks and equipment for every job to make sure we have the required equipment and I apologize this step was missed, but I am very happy we were able to remedy this and save your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marilyn
The team was curteous, professional, efficient and helpful. I asked that a large piece be moved after it was placed and they did it without a word. Nice young men!
Response
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<div>Great to hear our men delivered on your expectations! We always talk about how we are customer service people who just so happen to move. Thanks for letting us showcase our services.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Great to hear our men delivered on your expectations! We always talk about how we are customer service people who just so happen to move. Thanks for letting us showcase our services.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Pat
Very competent packing and getting onto the truck. When they arrived there was a mistake of the address by a few blocks. In a strange city, Dakota called me to correct address,stayed on the telephone until the truck arrived at the correct address in a few minutes. They unloaded efficiently and quickly. My daughter had one piece of furniture they could not place on the second floor because of a narrow staircase. Did not want to risk damage. All agreed. Later, she had some friends arrive who were able to get the desk upstairs, intactDakota and Victor might want to know this. I think they did the right thing by not attempting it as it took 2 big men and a big woman to accomplish the move. Daughter was very pleased with their work .
Response
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<div>Every move we assess variables of safety and risk while we communicate that information to the customers to ensure satisfaction. Glad to hear we made the right call for your move, and even more glad to hear you were safely able to get it upstairs in the end. We appreciate the positive feedback and thanks for choosing Two Men and a Truck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Every move we assess variables of safety and risk while we communicate that information to the customers to ensure satisfaction. Glad to hear we made the right call for your move, and even more glad to hear you were safely able to get it upstairs in the end. We appreciate the positive feedback and thanks for choosing Two Men and a Truck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ronald
The truck was late and had to call to find out what was going on. The people that was moving us were not working as a team, and one person was on phone and standing around. I was not happy when the office didn't call about the truck being late.
Response
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<div>We are very interested in hearing additional feedback from your move. If you would reach out to our office at 260-471-6683 so we can talk to you and get more information so this doesn't happen in future moves.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are very interested in hearing additional feedback from your move. If you would reach out to our office at 260-471-6683 so we can talk to you and get more information so this doesn't happen in future moves.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Teresa
Schedule was changed and we were not advised. Up very early, ready to go and no one showed up. Received two different prices and different charges for distance. No one seemed to know what was going on in the office but movers were excellent.
Response
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<div>We are sorry for the inconvenience you had on move day and are glad the movers lived up to their name. Our office is instructed to give anyone a call if there is a schedule change. I believe our sales manager reached out to you to give you a promotional box order for you next move. Let us know by giving us a call if there is anything else we can do.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are sorry for the inconvenience you had on move day and are glad the movers lived up to their name. Our office is instructed to give anyone a call if there is a schedule change. I believe our sales manager reached out to you to give you a promotional box order for you next move. Let us know by giving us a call if there is anything else we can do.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mark
Zack in the Ft. Wayne home office messed up everything about my move. I am moving thus I hired movers. The movers left half of my stuff in my residence on the first move. I have pictures. Then, Casey tried to help out (he was VERY professional and courteous and tried very hard to make me happy. On the 2nd move the movers barely moved the 2nd round into my storage unit in Warsaw and had to drop a ton of my stuff off at my place of business. The movers didn't go vertical in my storage unit so now I have stuff in storage, at work and at church. To top it off I was charged for the move on Saturday AND on Wednesday because Zack made a list of items that were to be moved and what wasn't on the list - didn't get moved. Very disappointed
Response
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<div>Sorry to hear about this experience. Our crews always try to live up to the Two Men and a Truck values. If you have any questions or want to provide us with any feedback please call our office so we can address them for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sorry to hear about this experience. Our crews always try to live up to the Two Men and a Truck values. If you have any questions or want to provide us with any feedback please call our office so we can address them for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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