Reviews
Steve
The 2 movers were great at handling our personal items, even through the pouring rain. I could tell that they hadn't worked together before but in stressful situations they learned how to compromise to get the task done! They worked well together!!
I'm frustrated with the office staff because I'm going on day 4 of not knowing exactly what I'm being charged on my credit card. I've placed 2 calls, talked with ladies in the office and was told both times/days "I need to talk to my manager and give you a call back". Still nothing.....
I'm frustrated with the office staff because I'm going on day 4 of not knowing exactly what I'm being charged on my credit card. I've placed 2 calls, talked with ladies in the office and was told both times/days "I need to talk to my manager and give you a call back". Still nothing.....
Response
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<div>Hi Steve-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your honest feedback and sincerely apologize for the communication issues that occurred. Your concerns have been addressed and will continue to be so during our ongoing training process. We hope you are getting settled in and enjoying your new home and welcome the opportunity to serve your moving needs and referral business in the future. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Steve-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your honest feedback and sincerely apologize for the communication issues that occurred. Your concerns have been addressed and will continue to be so during our ongoing training process. We hope you are getting settled in and enjoying your new home and welcome the opportunity to serve your moving needs and referral business in the future. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sandra
The three men who showed up for the move were friendly, courteous, professional, and hard working. It was a very satisfactory move, and I would use Two Men and a Truck in the future. Thank you for a job well done.
Response
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<div>Hi Sandra-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Sandra-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ginger
We used your services to move large furniture pieces out of and back into our home for a floor refinishing project. Both teams were great. Vance and Martell were super polite, professional, and moved everything without incident. The second team of Bill, Mark, and Chris were amazing, though. Having a 3rd guy was helpful with the large pieces, and they had a lot of combined experience and made great, well thought out decisions to efficiently to get our large furniture back into our home safely and without damage to our fresh floors. It was all a positive experience, indeed!
Response
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<div>Hi Ginger-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your kind words for our movers and are proud to have them on our team. We also appreciate your business and welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Ginger-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your kind words for our movers and are proud to have them on our team. We also appreciate your business and welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jane
Our movers, Shaquille, Logan and Graham did an excellent job. They were professional, hardworking, and we felt that they cared about taking care of our belongs. They were respectful of our wishes and accommodating. Great guys! We will request them when we move the rest of our belongings that were left for staging.
Response
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<div>Hi Jane-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and are looking forward to taking care of our moving needs in the future! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jane-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and are looking forward to taking care of our moving needs in the future! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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David
On the day of our move, three movers showed up instead of two, at no extra charge. A pleasant surprise. My only complaint is with the national call center. I called on June 11 and was told that my requested date of June 15th was available and all time slots were open. I called back June 12th to confirm and reached the Rockford IL office only to learn that June 15th was booked solid and the first available moving date was June 18th. Both representatives were courteous and helpful however.
Response
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<div>Hi David-<br/>Thank you for taking the time to share your moving experience and for your honest feedback. We sincerely apologize for any confusion our call center may have caused you. We have passed on those concerns to our home office team and they will be addressed through their ongoing training process. We appreciate your business and look forward to serving your moving needs and referral business in the future! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi David-<br/>Thank you for taking the time to share your moving experience and for your honest feedback. We sincerely apologize for any confusion our call center may have caused you. We have passed on those concerns to our home office team and they will be addressed through their ongoing training process. We appreciate your business and look forward to serving your moving needs and referral business in the future! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Joanne
The movers were very courteous and worked very hard.
Response
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<div>Hi Joanne-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Joanne-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gerry
Gus R. & Mark C. We're very good at wrapping and packing our items. Neat and clean in appearance.
Response
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<div>Hi Gerry-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your recent move. We appreciate your kind words for Gus & Mark and are proud to have them on our team. We look forward to the next time we are able to serve your moving needs and referral business. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Gerry-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your recent move. We appreciate your kind words for Gus & Mark and are proud to have them on our team. We look forward to the next time we are able to serve your moving needs and referral business. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marc
I was satisfied with the movers. They were very nice and hard working. The lead on the team was especially great. I have a china cabinet I was worried about and he was able to take great care of it. I appreciated it.
However, the truck was much too small for the job so they needlessly had to take two trips. They also went to the wrong address at first even though I corrected the office about the to and from addresses. I ended up moving most of my stuff myself because the cost would have been too much for a third trip. I am regretting hiring the company. For the money, it wasn't worth it. I will not be using the company in the future and will not recommend them to anyone.
However, the truck was much too small for the job so they needlessly had to take two trips. They also went to the wrong address at first even though I corrected the office about the to and from addresses. I ended up moving most of my stuff myself because the cost would have been too much for a third trip. I am regretting hiring the company. For the money, it wasn't worth it. I will not be using the company in the future and will not recommend them to anyone.
Response
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<div>Hi Marc-<br/>Thank you for taking the time to share your moving experience with us and for sharing your honest feedback. We sincerely apologize for the issues that occurred during your moving process. If there would be anything we can do to help make your experience more positive, please call us at 815.633.3600. Thank you-</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Marc-<br/>Thank you for taking the time to share your moving experience with us and for sharing your honest feedback. We sincerely apologize for the issues that occurred during your moving process. If there would be anything we can do to help make your experience more positive, please call us at 815.633.3600. Thank you-</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cindy
I called and needed a job done fairly quickly. Everything was set-up fast. The men arrived at my sisters first, they were so polite, shook our hands and introduced themselves. They were very friendly and efficient. They had to go to my house next and they were exactly the same at my house. I would definitely have Two Men again. Very pleasant experience. Plus they were done in an hour! Bonus
Response
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<div>Hi Cindy-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your recent move. We are pleased to hear everything went well and we appreciate your kind words for our staff. We welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Cindy-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your recent move. We are pleased to hear everything went well and we appreciate your kind words for our staff. We welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kimberly
I was extremely pleased from the phone conversation setting it up to the gentlemen moving everything.
Response
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<div>Hi Kimberly-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your recent move. We are pleased to hear everything went well and we appreciate your kind words for our staff. We welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Kimberly-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your recent move. We are pleased to hear everything went well and we appreciate your kind words for our staff. We welcome the opportunity to serve your moving needs and referral business in the future! Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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