Reviews

09/05/2018

Chantel

stars
Graham and Daniel as prior movers, are always courteous, work very hard to get the job done in a timely way. I will use your serves again when the need arises.
Response
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<div>Hi Chantel-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and look forward to the next time we are able to serve your moving or storage needs and referral business. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/04/2018

Julie

stars
Both young men were so courteous and eager to please. They never complained when we changed our minds from upstairs to basement. Highly recommend!!
Response
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<div>Hi Julie-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and look forward to the next time we are able to serve your moving or storage needs and referral business. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/03/2018

Debbie

stars
The movers, although it was 90+° and humid, went above and beyond to move everything where we wanted it. They were professional and extremely nice. My mom had used your company and more my sister will be, too... I highly recommend your company.
Response
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<div>Hi Debbie-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and look forward to the next time we are able to serve your moving or storage needs and referral business. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/02/2018

Mike

stars
On time, on estimate, and excellent service. Shane, Graham, and Tommy (trainee) were careful and courteous. I had used other local movers in the past and was not very satisfied. So on this move I tried Two Men and a Truck and was very happy with my choice. Would highly recommend.
Response
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<div>Hi Mike-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and look forward to the next time we are able to serve your moving or storage needs and referral business. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/02/2018

Susan

stars
GREAT eam -- performed admirably under stress caused inpart by the office team. No physical assesment of household & a faulty verbal assessment resulted in two few packers. Nevertheless, the guys did a valiant job. Personnel issues caused a delivery delay for 2nd truck. Again the men worked admirably, finished loading & left the house in good shape. SCHEDULING I explained my items needed to be held until 9/4. But office staff did not order the delivery on that day. Plus, staff & equipment availability, mean earliest date 2 WEEKS OUT -- resulting in extra hotel night $$. Pricing for storage was quoted as $75/week. No mention of price/pod! And faulty math on estimate. While everyone was pleasant, these missteps result in low ratings. If some remedy can be offered I would be grateful.
Response
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<div>Hi Susan-<br/>Thank you for taking the time to share your moving experience with us and for your honest feedback. We sincerely apologize for the issues that occurred during your moving experience and if the issues have not been rectified to your satisfaction, please contact us at 815.633.3600. Thank you-</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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09/01/2018

Roxie

stars
We had two men and a truck services from Rockford IL to Waukesha WI on Wed Aug 29th 2018,with the team of Shane S , Graham & Dustin. They arrived within the window given to us, and did an excellent job in hot / humid conditions. The guys were great to work with and moved our items with the utmost care.
Thanks much - Mark and Roxanne
Response
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<div>Hi Roxie-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and look forward to the next time we are able to serve your moving or storage needs and referral business. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/31/2018

Jason

stars
The two guys showed up right on time and worked with a sense of urgency.
Response
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<div>Hi Jason-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We appreciate your business and look forward to the next time we are able to serve your moving or storage needs and referral business. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/28/2018

Julie

stars
We have used you guys before, and have been very happy. It was very apparent that it was not communicated we needed two pianos moved. They were not equipped to move them. We have damage to our landing and gouges in our freshly painted wall. I have returned the call that the company made to discuss damage.
08/28/2018

Debbie

stars
The office staff was great the movers were fantastic however we paid cash and then it was also deducted from my account which is unacceptable . Now my account is overdrawn and it will take days to wait for the refund to be processed. I understand mistakes happen but I’m not too sure I would recommend this company because I wouldn’t want this to happen to anyone else.
Response
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<div>Hi Debbie-<br/>Thank you for taking the time to share your moving experience with us and for choosing us to complete your recent move. We sincerely apologize for the mistake that occurred during the billing process. Please contact us at 815.633.3600 if this was not rectified to your satisfaction. Thank you-</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/28/2018

Michael

stars
A positive experience overall. For some reason, we were moved up 2 hours on the schedule but I decided to go ahead and have the team come early even though we were not fully ready. The guys were very patient while we scrambled to clear some items so the furniture could be moved. They did a great job and seemed conscientious that we were moving my elderly mother out of her long-time home. They were friendly and seemed generally glad to be there. My family and I were pleased with the experience.
Response
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<div>Hi Michael-<br/>Thank you for taking the time to share your moving experience and for choosing us to complete your mother&#39;s move. We appreciate your flexibility in the start time but do want to apologize for any inconvenience that may have caused. We hope your mom is getting settled in and enjoying her new home! Thank you again- we look forward to the next time we are able to serve your moving needs and referral business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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