Reviews
Andrew
We scheduled an appointment for Monday. The team did not show up and didn’t notify us of canceling until we called them. The office employee we dealt with said they attempted to call but did not call. We were promised a 2 hour move because of this and it took the crew 4 hours and we were charged more than we were told. Crew also took our bed hardware. Horrible experience and incompetent staff.
Response
Andrew,
Please accept our apologies for any confusion regarding the time of arrival. We will take your feedback and use it as a coaching opportunity henceforth. In regards to the pricing, all moves in the state of Georgia are regulated and all services under 50 miles are billed on an hourly basis. Two hours was the estimate provided based on the information provided at the time of the initial phone call. Your charges are based on the actual time involved for your move. Thank you for taking the time to share your feedback. We wish you the very best in your new home.
Please accept our apologies for any confusion regarding the time of arrival. We will take your feedback and use it as a coaching opportunity henceforth. In regards to the pricing, all moves in the state of Georgia are regulated and all services under 50 miles are billed on an hourly basis. Two hours was the estimate provided based on the information provided at the time of the initial phone call. Your charges are based on the actual time involved for your move. Thank you for taking the time to share your feedback. We wish you the very best in your new home.
Bryant
Jamal and Jamal Were the guys that moved us? They did an outstanding job. You're lucky to have 2 hard-working men like that. I found all the staff at your company to be very professional and very knowledgeable about their job. Thank you so very much for getting us. Moved and Merry Christmas and Happy New Year.
Response
Thank you for the 5 star feedback. We’re thankful you chose our local team and allowed us to help make your move a smooth one.
Philip
Movers were great and got things done fast and efficient. Only small complaints were they broke two tubs but nothing inside was damaged so that was good. I also wish they had better equipment to prevent tracking mud or dirt into apartments. But I would use them again
Response
Thank you for the 4-star review. We’re glad our Movers Who Care could support your move and appreciate you taking the time to share your experience.
Lucille
My team was professional and efficient. They did the job without a single scratch on my walls, and cleaned up perfectly once the job was complete.
Response
Thank you for the 5 star feedback. We’re thankful you chose our local team and allowed us to help make your move a smooth one.
Andrew
While the guys were very nice and friendly. I do have concerns about the level of understanding they applied during the move. Two X-ray heads were broken. If just one breaks I can see it being an accident. Two breaking is lack of attention to detail. Also, at one point I had to ask them to use two people to move the chairs while on the dolly bc the chairs were just toppling over.
Response
Hi Andrew, thank you for your feedback. We’re sorry your experience didn’t meet expectations, and we appreciate you bringing this to our attention.
Shawania
I was very disappointed with the movers. They were suppose to be professional, but they damaged the walls of my brand new home. They created deep marks in my dry wall, and I have black marks on my walls & door frame. The insulting part is that they did not acknowledge it. I had to tell them. They damaged pieces of furniture too. This was the worst moving experience ever. I want my claim resolved.
Response
Hi Shawania, we’re sorry to hear about your experience. This is not the standard we expect from our team, and we appreciate you bringing this to our attention.
Genesis
The move was super easy and I appreciate you guys !
Response
Thank you for the 5 star feedback. We’re thankful you chose our local team and allowed us to help make your move a smooth one.
Edward
From Nadia and Eddie in the office to the excellent movers of Jamal, Jamal and Taylor, the experience was amazing. We would highly recommend. And yes, that’s three men and a truck!
Response
Thank you for the 5 star feedback. We’re thankful you chose our local team and allowed us to help make your move a smooth one.
SEVARA
The movers were great. Polite and professional. The admin was also straightforward
Response
Thank you for the 5 star feedback. We’re thankful you chose our local team and allowed us to help make your move a smooth one.
Jill
The team of three left too many items behind including a flatscreen TV a lamp, my microwave, my toaster oven. When I mentioned this to a friend she said I should’ve pointed that out to them and my point to her was I was busy at the new location telling the ones that we’re moving furniture where it went in the new house it was just across the street. And they should have at least asked me.
Response
Jill,
We apologize for any oversight on our part. We do request supervision at the load and unload locations for exactly this reason but we also understand your point of view. Thank you for the feedback.
We apologize for any oversight on our part. We do request supervision at the load and unload locations for exactly this reason but we also understand your point of view. Thank you for the feedback.
