Reviews
Sue
They are furniture movers. Not piano movers. They didn't know how to handle a piano and really didn't have a piano dolly or even an extra furniture dolly ... so they tipped the piano on its side on a hand truck. To them, my piano was a another piece of furniture. Once they got it on the truck, I made them turn it upright. At home we had them place it in the terrace level not upstairs as planned.
Response
Sue,
Pianos are not always the easiest items that we move but our teams are capable of doing so without incident. Moving one upright is not required and often it is safer to move them on one end as it makes handling corners and doorways much easier. We apologize if the process was not better explained before the item was moved and we are happy to know that your piano made it safely to your new home.
Pianos are not always the easiest items that we move but our teams are capable of doing so without incident. Moving one upright is not required and often it is safer to move them on one end as it makes handling corners and doorways much easier. We apologize if the process was not better explained before the item was moved and we are happy to know that your piano made it safely to your new home.
Valinda
Jamal and Brandon were quick, nice and helpful! Thank you!
Response
Thank you for trusting TWO MEN AND A TRUCK® with your move. We’re grateful for the opportunity and so glad you had a great experience.
Doug
The two guys that moved us were awesome. Would use again.
Response
Thank you for trusting TWO MEN AND A TRUCK® with your move. We’re grateful for the opportunity and so glad you had a great experience.
Yvette
The packing was poorly executed. I had sugar and oil spill in the same box because they were not wrapped up. Placing items in boxes then putting paper on top and the sides is not packing to me. I have moved with the military and that is not good packing. However, moving the items out and into the new place was good. I appreciated that they reassembled the bed and office desk.
Response
Thank you for the 4-star review. We’re glad our Movers Who Care could support your move and appreciate you taking the time to share your experience.
Lorie
Although it’s not cheap, the movers were quick, careful and efficient! They moved us out of one apartment and into another in the same complex in ONE hour!! It truly made life so much easier!!!
Response
Easy moving is what we do!
Megan
While the gentleman were very nice—-I unfortunately found damage to a metal bed frame, scuffs on my couch, and some fragile boxes(marked as such) squished/ not handle with care.
They showed me the truck but we did not do a walkthrough at the the end (should’ve insisted so partially on me for not looking).
They showed me the truck but we did not do a walkthrough at the the end (should’ve insisted so partially on me for not looking).
Response
Megan,
It is nice to hear that the men were pleasant and we apologize that you found damages after the service was complete. Please send photos/details to QC0591@twomen.com so that we can work together on a prompt resolution.
It is nice to hear that the men were pleasant and we apologize that you found damages after the service was complete. Please send photos/details to QC0591@twomen.com so that we can work together on a prompt resolution.
Marte
Your crew was absolutely amazing! Could not say enough good things about them! They were super friendly, knowledgeable, capable, careful & despite rain during my move, they made it totally enjoyable!!
Response
Thank you for trusting TWO MEN AND A TRUCK® with your move. We’re grateful for the opportunity and so glad you had a great experience.
Jay
The 3 movers I had on the job were fantastic! I've used you guys in the past in different cities, and this was the best move yet!
Response
Jay,
Thank you for the praise for our moving team! It is greatly appreciated!!
Thank you for the praise for our moving team! It is greatly appreciated!!
KIRSTIN
The team was efficient, friendly, and professional. Thank you for taking such good care of us on such a stressful day.
Response
Kristin,
So glad that your moving team was so efficient, friendly, and professional! We know that moves can be stressful and it's always nice to know that our people made it a positive experience.
So glad that your moving team was so efficient, friendly, and professional! We know that moves can be stressful and it's always nice to know that our people made it a positive experience.
Tiana
The movers did a great job they were just a bit slow which meant I got charged more since they charge hourly
Response
Tiana,
We are glad to hear that you moving team performed well. While we are required to bill by the hour based on regulations, please know that care of property is always our first priority in each and every move. Thank you again for the positive feedback.
We are glad to hear that you moving team performed well. While we are required to bill by the hour based on regulations, please know that care of property is always our first priority in each and every move. Thank you again for the positive feedback.
