Reviews
Kimberly
The whole experience was very professional and organized from the initial call to the follow-up and then the actual move. The movers were very accommodating and treated my items with the utmost care.
Response
Hi Kimberly,
Thanks for the great review and opportunity to support your move.
Thanks for the great review and opportunity to support your move.
SONIA
Terrible service, men dragged themselves to make sure time paid for ran out before completing job. Furniture and other items (boxes) left piled up in my apartment, had to place them by myself. Then, I’m been harassed for a tip I was asked for and promised to give. I shouldn’t have to feel pressured to give a tip for a bad job. I will still give the tip because I promised them and I keep my word.
Response
We're sorry to learn of this experience, Sonia. We take all feedback seriously and will address this with our team. Please contact our office at +1 470.336.1398 to discuss this matter further.
Temi
I had an amazing experience with this moving company. The team was so efficient, handling all of my belongings with great care. Even in inclement rainy weather, they were absolutely fantastic and maintained a positive attitude throughout.
They made the entire process smooth and stress-free. I will definitely be using this company for any of my future moves.
They made the entire process smooth and stress-free. I will definitely be using this company for any of my future moves.
Response
Hi Temi,
Thanks for the great review! We're glad to have been your choice for moving.
Thanks for the great review! We're glad to have been your choice for moving.
Delia
My TV legs were broken by the movers andI was offered $25 because the reimbursement is by weight. I hired professional movers to safely move my items and they were the ones that broken arguably my most expensive item.
Response
Hi Delia,
Thank you for sharing your concerns. We take damage claims seriously. The valuation coverage selected for your move was the standard Basic Value Protection option, which reimburses based on weight, not retail value. While we know that can be frustrating, we honored the terms agreed upon prior to moving day. Please contact our office if you’d like to revisit the details.
Thank you for sharing your concerns. We take damage claims seriously. The valuation coverage selected for your move was the standard Basic Value Protection option, which reimburses based on weight, not retail value. While we know that can be frustrating, we honored the terms agreed upon prior to moving day. Please contact our office if you’d like to revisit the details.
Russell
Jamal and his team are excellent in every respect. They treated my stuff as if it were theirs. They were early and worked to get me moved in record time. I’d request the team again. Thank you!
Response
Hi Russell,
Thank you for the 5 stars. We’re honored you trusted our team with your move and thankful for the opportunity to serve our local community.
Thank you for the 5 stars. We’re honored you trusted our team with your move and thankful for the opportunity to serve our local community.
Rhonda
All of the guys were great!!!
Response
Thanks Rhonda! We appreciate the vote of confidence!!
Angela
The Office team followed up with me and kept me in the loop with adverse weather coming into the city. Roman was very nice and I am so glad that they went ahead and kept my move on the schedule even though storm Fern was coming through. My moving team was professional, careful and fast. I believe one of the moving team member's name was Jamal. The moving team was great, wonderful experience.
Response
Thanks Angela! So glad that Roman was able to set expectations and our moving team was able to deliver!
Joanie
At the starting location, everyone was very careful with our things until someone dropped a priceless heirloom down the stairs and then when we arrived at the second location, my items were thrown off the truck. My shoes were spilled into the street items were found at my neighbors lawn. And generally the head person taking the things off the truck was very inconsiderate of the value of our things
Response
Joanie,
Thank you for the feedback. We apologize that your service did not take place without incident. Please contact us at QC0591@twomen.com and we will start to work on your claims.
Thank you for the feedback. We apologize that your service did not take place without incident. Please contact us at QC0591@twomen.com and we will start to work on your claims.
Andrew
We scheduled an appointment for Monday. The team did not show up and didn’t notify us of canceling until we called them. The office employee we dealt with said they attempted to call but did not call. We were promised a 2 hour move because of this and it took the crew 4 hours and we were charged more than we were told. Crew also took our bed hardware. Horrible experience and incompetent staff.
Response
Andrew,
Please accept our apologies for any confusion regarding the time of arrival. We will take your feedback and use it as a coaching opportunity henceforth. In regards to the pricing, all moves in the state of Georgia are regulated and all services under 50 miles are billed on an hourly basis. Two hours was the estimate provided based on the information provided at the time of the initial phone call. Your charges are based on the actual time involved for your move. Thank you for taking the time to share your feedback. We wish you the very best in your new home.
Please accept our apologies for any confusion regarding the time of arrival. We will take your feedback and use it as a coaching opportunity henceforth. In regards to the pricing, all moves in the state of Georgia are regulated and all services under 50 miles are billed on an hourly basis. Two hours was the estimate provided based on the information provided at the time of the initial phone call. Your charges are based on the actual time involved for your move. Thank you for taking the time to share your feedback. We wish you the very best in your new home.
Bryant
Jamal and Jamal Were the guys that moved us? They did an outstanding job. You're lucky to have 2 hard-working men like that. I found all the staff at your company to be very professional and very knowledgeable about their job. Thank you so very much for getting us. Moved and Merry Christmas and Happy New Year.
Response
Thank you for the 5 star feedback. We’re thankful you chose our local team and allowed us to help make your move a smooth one.
