Reviews
Melissa
I had people warn me that 2 men and a truck would ride the clock to increase the invoice. I am happy that my moving team was not like that. My moving team was quick proficiant and polite. They really made my moving experience better. It was worth every penny and if I move again I will be sure to ask for them.
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<div>Thanks for giving us a chance despite what you've heard. That's a common misconception since we are hourly, but our actual customers are usually impressed how fast and efficient we actually are. We're here for you (& your friends), whenever you need us again!</div>
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<div>Thanks for giving us a chance despite what you've heard. That's a common misconception since we are hourly, but our actual customers are usually impressed how fast and efficient we actually are. We're here for you (& your friends), whenever you need us again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Leonard
I have used 2 men and a truck three times now. Each time they did a great job moving my furniture and other things. The movers work hard and are good to work with.
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<div>Thank you for being such a loyal customer, Leonard! We're happy we have been able to exceed your expectations on every move.</div>
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<div>Thank you for being such a loyal customer, Leonard! We're happy we have been able to exceed your expectations on every move.</div>
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Carol
Move went very smoothly. They were a little late based on the phone call the day prior, but within the window of the original appointment.
Pleasant fellows, not the silent type that just grunt at you. Enjoyed them.
BUT: It is not compliant with current credit card practices to take a imprint of the card. He is carrying the swipe and getting approval, you don't need the imprint. Time to let that go. It worries your patrons, I didn't feel like I could tell him no, but I would like confirmation it is destroyed if you would please.
Thanks, good move overall, will be calling again in June for the second half. Won't give you an imprint then:)
Carol Willis
Pleasant fellows, not the silent type that just grunt at you. Enjoyed them.
BUT: It is not compliant with current credit card practices to take a imprint of the card. He is carrying the swipe and getting approval, you don't need the imprint. Time to let that go. It worries your patrons, I didn't feel like I could tell him no, but I would like confirmation it is destroyed if you would please.
Thanks, good move overall, will be calling again in June for the second half. Won't give you an imprint then:)
Carol Willis
Response
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<div>Carol - Thank you for this feedback. I'm happy your move went smoothly and you can rest assured that all financial information is kept confidential following the move. We will use your experience to train our crews better on how to handle the receipts. We hope you are settling in nicely and look forward to helping you in <br/>June!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Carol - Thank you for this feedback. I'm happy your move went smoothly and you can rest assured that all financial information is kept confidential following the move. We will use your experience to train our crews better on how to handle the receipts. We hope you are settling in nicely and look forward to helping you in <br/>June!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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cheryl
The movers were very professional patient ,pleasant and punctual. They were very sensitive in the way they handled my furniture as if it was their own. They performed an outstanding service and took this move from the "Cradle to the Grave",in other words from "Start to
Finish". I strongly recommend Two Men in a Truck to my family and friends for future moves.
Finish". I strongly recommend Two Men in a Truck to my family and friends for future moves.
Response
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<div>Thank you for such kind comments. Our damage rating is actually more than 3 times less than the national average so you can be assured that your belongings are always safe in our hands. Please let us know if you need anything in the future.</div>
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<div>Thank you for such kind comments. Our damage rating is actually more than 3 times less than the national average so you can be assured that your belongings are always safe in our hands. Please let us know if you need anything in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jacqueline
The guys that showed up to pack and move my things were AMAZING! They were so nice and very caring with the way they packed my home. I appreciated their professionalism and would highly recommend your company based on their performance! Thank you!
Response
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<div>So happy to hear that you had such a wonderful experience. Our crews really are the heart of our business. I will be sure to pass along all of your feedback to your crew. We hope you are enjoying your home Jacqueline!</div>
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<div>So happy to hear that you had such a wonderful experience. Our crews really are the heart of our business. I will be sure to pass along all of your feedback to your crew. We hope you are enjoying your home Jacqueline!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Aaron
The two movers were excellent and very hard working. Definitely the type of employees I would want to hire for my company. They paid great attention to detail, and didn’t let a minute go wasted. I really feel like I got my moneys worth. If I have to move again in the future we will definitely hire Two men and a truck, specifically the two men that worked my job.
Response
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<div>We're honored that you chose us to help move you into your new home. We take great care to train all employees so every customer has a wonderful experience. Thank you for letting us know how well that they did and I will be sure to pass along all of your wonderful feedback.</div>
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<div>We're honored that you chose us to help move you into your new home. We take great care to train all employees so every customer has a wonderful experience. Thank you for letting us know how well that they did and I will be sure to pass along all of your wonderful feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Oliver
I liked and thought that the overall service was very good
Response
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<div>Thanks Oliver! We love helping move our customers forward and are ecstatic that you were pleased with your service!</div>
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<div>Thanks Oliver! We love helping move our customers forward and are ecstatic that you were pleased with your service!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Shannon
Moving crew was VERY late to my house. They arrived at 10:40am and I was told they would be there between 8:30 and 9:00am. Also, it took them a very long time to drive from the pick up spot (Macedonia Road) to the drop off location (near Grant Park in downtown Atlanta) I left 30 minutes after them, made a 25 minute stop and still arrived before they did??
Response
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<div>Shannon - Thank you for this additional information. I have looked into your move as promised and was able to pull your GPS report that shows that they did stop to take a 30 minute lunch, which you were not charged for. I am still gathering information on the reason they arrived late and will give you a call this afternoon to discuss the details. If you have any other questions please feel free to contact me at 678-305-7304</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Shannon - Thank you for this additional information. I have looked into your move as promised and was able to pull your GPS report that shows that they did stop to take a 30 minute lunch, which you were not charged for. I am still gathering information on the reason they arrived late and will give you a call this afternoon to discuss the details. If you have any other questions please feel free to contact me at 678-305-7304</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Steve
The initial review and discussion with the office staff was simple and throughly explained. The crew arrived on time and started asking for direction from us along with accessing the items to be moved. Three out of four of the crew members were positive and hard working. There was one member that was negative and did not apply any finesse. I saw him several times hit walls and take boxes marked fragile placed upside down on the dolly. I did not appreciate the phone call I received after the job was complete asking me to give high scores because they would address the issues with that employee. Addressing the issue and having the issue occur are two different things.
Response
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<div>Steve - Thank you so much for your feedback. We have addressed your concerns with this crew member. We appreciate you taking the time to let us know, we will use this to make ourselves a better company and as a tool for additional training with our staff. Please let us know if you need anything in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Steve - Thank you so much for your feedback. We have addressed your concerns with this crew member. We appreciate you taking the time to let us know, we will use this to make ourselves a better company and as a tool for additional training with our staff. Please let us know if you need anything in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lori
One piece was damaged, noted on mover’s report and I mentioned it to office staff yet no one has followed up with me to resolve. The movers cancelled on the day of my move and rescheduled for next morning, yet they showed up at 2:30. It made our move very stressful and really put us in a bind with our moving deadline.
