Reviews
David
Matt and Carlos did a great job. On time, careful, and determined to get it right including the reassembly. We were moving some old and fragile pieces so their care was much appreciated.
Thanks, David
Thanks, David
Response
Thank you for your kind feedback, David. We’re glad to hear Matt and Carlos took great care of your items and made sure everything was handled carefully, especially with the older and fragile pieces. We appreciate you choosing TWO MEN AND A TRUCK.
Theresa
Excellent, professional movers who treated my property with the utmost care!
Movers did a great job on both ends of the relocation.
I’m very happy to share my experience with others.
Movers did a great job on both ends of the relocation.
I’m very happy to share my experience with others.
Response
Thank you for sharing your experience. We’re glad to hear our team provided professional service and took great care of your property at both locations. We truly appreciate your recommendation and thank you for choosing TWO MEN AND A TRUCK.
Randy
NEVER AGAIN WILL I USE TWO MEN AND A TRUCK!!
1) The movers were over an hour late from the scheduled time.
2) If it weren’t for my son-in-law and me assisting the movers the entire 3 hour time slot that was quoted, the final bill would’ve been much more expensive.
3) Their confusing insurance coverage reimbursed us only $30 for a $400 end table that one of the movers broke!
1) The movers were over an hour late from the scheduled time.
2) If it weren’t for my son-in-law and me assisting the movers the entire 3 hour time slot that was quoted, the final bill would’ve been much more expensive.
3) Their confusing insurance coverage reimbursed us only $30 for a $400 end table that one of the movers broke!
Response
We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is certainly not the level of service we strive to provide.
We apologize for the late arrival and understand how frustrating that can be when you have a scheduled move. Your feedback regarding the timing and the overall experience with the crew is important, and we will be addressing it with our team.
We’re also sorry to hear about the damage to your end table. Our standard valuation coverage is based on weight, which is why the reimbursement amount may not reflect the item’s replacement value. We understand that this can be confusing and frustrating, and we regret the disappointment it caused.
We would appreciate the opportunity to review your move in more detail and see if there is anything further we can do to help. Please feel free to reach out to our office directly so we can discuss this with you. Your feedback helps us improve, and we take concerns like yours seriously.
We apologize for the late arrival and understand how frustrating that can be when you have a scheduled move. Your feedback regarding the timing and the overall experience with the crew is important, and we will be addressing it with our team.
We’re also sorry to hear about the damage to your end table. Our standard valuation coverage is based on weight, which is why the reimbursement amount may not reflect the item’s replacement value. We understand that this can be confusing and frustrating, and we regret the disappointment it caused.
We would appreciate the opportunity to review your move in more detail and see if there is anything further we can do to help. Please feel free to reach out to our office directly so we can discuss this with you. Your feedback helps us improve, and we take concerns like yours seriously.
Jill
2 of the most wonderful men on the planet showed up to move my mothers things into storage. When they say white glove service, they are not kidding! They were wearing white gloves! I’m terrible with names, but I know one of their names was Bill.
I used this company about 5 years ago to move my mom into the assisted living facility. So, I knew I could trust them with her belongings.100% recommend.
I used this company about 5 years ago to move my mom into the assisted living facility. So, I knew I could trust them with her belongings.100% recommend.
Response
Thank you so much for your kind words. We’re glad to hear that Bill and his teammate provided such great service and took good care of your mother’s belongings. Our team takes a lot of pride in delivering the level of care and professionalism that people expect from our white glove service.
It also means a lot that you trusted us again after using us five years ago. Being able to help during important transitions like moving your mother into assisted living and now assisting with her items is something we truly value.
Thank you again for your recommendation. We appreciate you choosing us and sharing your experience.
It also means a lot that you trusted us again after using us five years ago. Being able to help during important transitions like moving your mother into assisted living and now assisting with her items is something we truly value.
Thank you again for your recommendation. We appreciate you choosing us and sharing your experience.
Gail
Torence and his helper(sorry didn't catch his name) Were both AWESOME!!!!!!
Response
Thank you for the awesome feedback! We’re thrilled to hear that Torence and his helper did such a great job. We’ll be sure to pass along the praise to the team. Thank you for choosing TWO MEN AND A TRUCK®—we truly appreciate it!
Jamie
Alex and Tavares were great! Effective communication, timeliness, and professional.
Response
Thank you for the great review! We’re happy to hear that Alex and Tavares provided effective communication, were timely, and maintained a professional attitude throughout your move. We truly appreciate you choosing TWO MEN AND A TRUCK® and would be glad to help again in the future!
Judy
Hunter and Matt were perfect gentlemen. Kept me aware of everything they were doing and treated the organ with TLC
Judi
Judi
Response
Thank you so much, Judi, for sharing your experience! We’re thrilled to hear that Hunter and Matt were perfect gentlemen, kept you informed throughout the move, and treated your organ with the care it deserved. We know how important specialty items are, and we’re glad they provided you with such a positive experience. Thank you for choosing TWO MEN AND A TRUCK®—we truly appreciate it!
Jessica
Four out of the five men were friendly. They were all very professional. They were working hard the whole way through the process.
Response
Thank you for taking the time to share your feedback. We’re glad to hear the crew was professional and worked hard throughout the entire moving process. We appreciate you choosing TWO MEN AND A TRUCK®, and your comments help us continue to improve the experience for every customer.
Deborah
Jake and Hunter were on time prepared, professional, and pleasant. They got the job done in under the estimated time, which saved me some money. I would definitely recommend Two Men and a Truck.
Response
Thank you for your great feedback! We’re happy to hear that Jake and Hunter were on time, prepared, professional, and pleasant. Getting the job done efficiently and under the estimated time is always a win, and we’re glad it saved you some money. We truly appreciate the recommendation and thank you for choosing TWO MEN AND A TRUCK®. We’d be happy to help again in the future!
Jasmine
The three gentlemen you sent were wonderful, accommodating, strong, and we were under the estimate. I'm extremely happy and will recommend you to my friends and coworkers. Thank you so much for making this monumental move less stressful.
Response
Thank you so much for your kind words! We’re thrilled to hear that the crew was wonderful, accommodating, and efficient—and that your move came in under the estimate. Making a big move less stressful is always our goal, and it means a lot to know we succeeded. We truly appreciate your recommendations to friends and coworkers, and thank you for choosing TWO MEN AND A TRUCK®!
