Reviews
Jaun
The service itself was good but am still trying to figure out how come from an initial estimate of $485 I ended up paying over $800.
I believe this should have been foreseen.
I understand that by definition, an estimate is not a final amount. However the amount quoted initially was 59% of the final bill. Not good.
I believe this should have been foreseen.
I understand that by definition, an estimate is not a final amount. However the amount quoted initially was 59% of the final bill. Not good.
Response
Jaun, we're glad you felt the service was good but we apologize the move went much longer than we had anticipated. While we do our best to estimate as accurately as possible, there are times when we fall short. It's important for us to know if there are going to be challenges with furniture pieces or long walks to and from the truck as those types of things add time to the move. Please feel free to call our office at 407-852-1777 if you'd like to discuss your move in more detail.
McKenzie
Please tell the moving team that when they come to someone’s house or apartment they need to leave all the emotions behind. Yes I know it’s Florida and it’s hot but your clients don’t want to listen to the movers complain about how heavy something is or how annoying something may be. Leave that for the truck.
Response
McKenzie, we are so sorry to hear that the moving team was speaking negatively during your move. That's highly unusual as we typically get feedback that is just the opposite. We apologize for that behavior and we will speak to the team about the importance of maintaining an upbeat and positive attitude despite the challenges of the day. Thank you for your input.
Emily
We had Valentine, Tyler, and Andres. They were wonderful. They were fast, polite, and careful with our belongings.
Response
Emily, thank you for taking the time to recognize Valentin, Tyler and Andres for the 5-star service. We're happy to know you had a great experience with TWO MEN AND A TRUCK. Thank you for your business and your feedback.
Phillip
Eldie and Alton were both great! They were both hard working and got the job done quickly. They also had a great sense of humor through it all which made the entire process more enjoyable. I will request them to support me in my next move.
Response
Phillip - thank you for the nice review! Eldie and Alton will be pleased to know they made a great impression with their work ethic and sense of humor. Thank you for your business and your feedback!
Pamela
Great experience. Easy to order service and our moving team were extremely courteous, friendly and conscientious.
Response
Pamela, thank you for taking the time to give us feedback. We're glad you had a great experience both in setting up the move and with your friendly and careful team. We appreciate your business!
Scott
Alex, Andre, and Christian were efficient, friendly, and courteous. I’ll ask for them again for our next move!
Response
Scott, thank you for the shout-out to your moving team of Alex, Andre and Christian. They will be happy to learn you will ask for them by name for your next move with TWO MEN AND A TRUCK. Thank you for your business.
David
I was very happy with the move and want to thank you for for storing my belongings until I got into my new home. Everything went great.
Dave
Dave
Response
Dave, thank you for the nice review. We're pleased to know you received great service during the load, storage and delivery of your belongings. We appreciate your business!
Lisa
Terry was very helpful with the follow up calls. Our movers Valentin, Shaun and Steven were very kind and worked fast. They were careful. We have used two men and a truck for all our moves they are great! We hope not to need to move again. But we will recommend your service to all of our friends and family. We are always satisfied with the service we receive.
Response
Lisa, thank you so much for the awesome review! We're pleased to know you had a great experience with Terri, Valentin, Shaun and Steven. We appreciate your loyalty to TWO MEN AND A TRUCK and we look forward to the opportunity to serve your family and friends in the future. Thank you for your business. Enjoy your new home!
Amy
Our moving crew (Robert Zellous Jr., Daniel D, Moses A., and Isaiah) were fabulous. They arrived right on time, were kind and courteous, careful with all our belongings and were diligent in their efforts. Moving can be very stressful but this team made it a breeze!!
Response
Amy, we love reviews such as yours! When a customer says their stressful day is converted to an easy one, we know we've accomplished our goal of providing exemplary service. We will be certain to let your moving team know how much their efforts were appreciated. Thank you for choosing TWO MEN AND A TRUCK!
Michael
The guys onsite for the move were great. Really appreciate their help.
Response
Michael, thank you for the 5-star feedback. We're happy to you had a great experience with your moving team. Thank you for choosing TWO MEN AND A TRUCK!
