Reviews
Michelle
Man called before they got there and gave me an estimated time of arrival. They were right on time. Courteous and friendly, they didn't waste time and loaded as quickly as could be expected. Long drive to Parker, but they were there in a decent time and unloaded as quickly as they loaded. No hidden charges like other movers I've used, straight forward and in line with the estimate. Great job and the two young men were fantastic.
Response
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<div>Michelle,<br/>Thank you so much for your wonderful feedback, we strive to provide the 5 star experience and appreciate you allowing us to be a part of your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Michelle,<br/>Thank you so much for your wonderful feedback, we strive to provide the 5 star experience and appreciate you allowing us to be a part of your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Andrew
No complaints from my movers, y'all run a good company, would/will use again in the future.
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<div>Andrew,<br/><br/>Thank you so much for allowing us to be a part of your move !</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Andrew,<br/><br/>Thank you so much for allowing us to be a part of your move !</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jennifer
This entire processes was incredible. Everyone was amazing and helpful.
The moving team exceeded every possible expectation. Due to a business trip, I was not able to be home for the move, my 60 yr parents had to take care of managing this move for me, and they couldn't be happier with the wonderful team that took care of us. They were fast, careful, friendly and we would happily recommend to anyone
The moving team exceeded every possible expectation. Due to a business trip, I was not able to be home for the move, my 60 yr parents had to take care of managing this move for me, and they couldn't be happier with the wonderful team that took care of us. They were fast, careful, friendly and we would happily recommend to anyone
Response
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<div>Jennifer, I am so happy to hear that even without your supervision your moving needs were met and satisfied! We strive to offer the 5 star experience every time and thank you for allowing us to be a part of your move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jennifer, I am so happy to hear that even without your supervision your moving needs were met and satisfied! We strive to offer the 5 star experience every time and thank you for allowing us to be a part of your move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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aaron
The movers were excellent. Took great care of my furniture, extra time to be sure things were done properly and were very polite.
Only problem was my window was 12n-5p and due to scheduling, they were not able to get to me until 430p. I had to cancel my kid's baseball practice and arrange for extra childcare that evening. When I called for an update, I was told I would receive a callback once the truck was located but an hour passed and I had to call back to find out what was going on. I understand a window is a window, but if it's going to be the last 30 minutes of a large window, a phone call with a status update would really help.
Again, the movers were excellent and I would recommend them to anyone.
Only problem was my window was 12n-5p and due to scheduling, they were not able to get to me until 430p. I had to cancel my kid's baseball practice and arrange for extra childcare that evening. When I called for an update, I was told I would receive a callback once the truck was located but an hour passed and I had to call back to find out what was going on. I understand a window is a window, but if it's going to be the last 30 minutes of a large window, a phone call with a status update would really help.
Again, the movers were excellent and I would recommend them to anyone.
Response
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<div>Aaron,<br/>I apologize the afternoon time slot was not explained correctly to you . Our afternoon times do not come with a guaranteed time of arrival, but we should have been in contact with you to provide you a 2 hour time of arrival with updates from the first move. Thank you so much for your patience and we appreciate you selecting Two Men and a Truck and we will definitely apply your feedback to make sure we better our communication for the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Aaron,<br/>I apologize the afternoon time slot was not explained correctly to you . Our afternoon times do not come with a guaranteed time of arrival, but we should have been in contact with you to provide you a 2 hour time of arrival with updates from the first move. Thank you so much for your patience and we appreciate you selecting Two Men and a Truck and we will definitely apply your feedback to make sure we better our communication for the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Angie
Everyone was wonderful, the dispatcher and office staff but especially the movers-they were fabulous.
Response
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<div>Angie, Thank you so much for allowing us to be a part of your move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Angie, Thank you so much for allowing us to be a part of your move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Patricia
Movers were fast efficient pleasant they handled my move/ stuff with care couldn't have asked for better movers they both get 5 stars in my book. The best moving experience I have had.
Response
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<div>Patricia, we are ecstatic to hear that this was the best moving experience you have ever had, that is what we strive for and thank you for allowing us to be a part of your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Patricia, we are ecstatic to hear that this was the best moving experience you have ever had, that is what we strive for and thank you for allowing us to be a part of your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sevie
Office staff told me movers would disassemble beds and reassemble at the other end. Movers told me they don't do that and don't even carry tools. It took valuable time to find my tools (already packed) and get the beds disassembled, which were very heavy and the PRIMARY reason I had hired this moving company since I was told they do this.
Response
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<div>Sevie,<br/>I apologize that it was not communicated to you correctly in regards to tools. Movers are provided tools if customer states tools will be required, somewhere communication failed on our end and our movers went out to you unprepared and I truly do apologize about this. Your feedback allows great insight for where training needs to be implemented so this does not happen again in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sevie,<br/>I apologize that it was not communicated to you correctly in regards to tools. Movers are provided tools if customer states tools will be required, somewhere communication failed on our end and our movers went out to you unprepared and I truly do apologize about this. Your feedback allows great insight for where training needs to be implemented so this does not happen again in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ross
Movers were great. Whole move was completed as expected.
Response
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<div>Thank you so much Ross for allowing us to be a part of your move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you so much Ross for allowing us to be a part of your move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tracy
Easy booking. Good follow through on communication. Timely workers. One of the worker damaged property and furniture. He seemed to be trying to do things in ways that would be quicker, instead of carefully. The other mover was apologetic and admitted they should have done things differently, and answered my questions about "what now." The 1st mover, seemed upset that I left voicemails with the office and expected a written damage report, and tried to insinuate that the furniture had been broken prior to them moving it. (However, it was fine when they loaded it. It was upon unloading that it got broken.) My voicemails were not returned. I returned another survey again describing what happened. It was only then, that the office replied. Lisa was great. Hired a contractor to repair it.
Tabitha
Frankly and Isaac were amazing! You are very lucky to have such reliable and respectful workers.
Response
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<div>Tabitha,<br/>Thank you so much for the kind words and we thank you for selecting Two Men and A Truck.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Tabitha,<br/>Thank you so much for the kind words and we thank you for selecting Two Men and A Truck.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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