Reviews
Sabrina
I trusted your company to do a good job since I had used you before and the movers assured me numerous times that he had over a decade of experience. I trusted that when they loaded 22ft truck leaving 7 ft empty in the back sitting 3 couches vertically, piling everything at front. I almost crashed on hwy - the police pointed to truck load as reason. I had repack it took 2 hours. $777. Never again.
Response
Sabrina, we’d like to clarify a few points regarding your review. You are correct that load-only moves are subject to different liability terms because once the items leave our care, custody, and control, we cannot be responsible for how they are transported or secured afterward. We also have no control over how the vehicle is driven. You voiced your opinion on this matter several times now. This is the first you've mentioned a police officer. We do record all phone calls, we find it very suspect that this is the first time you've mentioned a police.
We also offered the option to purchase our load-only kit, which includes the appropriate professional materials and tools to help secure belongings during transit. You declined that option, and without knowing how the items were subsequently secured, we cannot determine the cause of the mattress damage.
We would also like to address your comments regarding our team lead. He has more than six years of experience in the moving industry and has extensive experience loading trucks efficiently and safely. We stand behind his knowledge and ability to perform his job. Once again, we find it very suspect that this is the first mention of police involvement.
We’re sorry that your experience did not meet your expectations, but we hope you enjoy your new home and wish you all the best.
We also offered the option to purchase our load-only kit, which includes the appropriate professional materials and tools to help secure belongings during transit. You declined that option, and without knowing how the items were subsequently secured, we cannot determine the cause of the mattress damage.
We would also like to address your comments regarding our team lead. He has more than six years of experience in the moving industry and has extensive experience loading trucks efficiently and safely. We stand behind his knowledge and ability to perform his job. Once again, we find it very suspect that this is the first mention of police involvement.
We’re sorry that your experience did not meet your expectations, but we hope you enjoy your new home and wish you all the best.
Liz
I couldn’t be happier with the service. Arlo and Jacob were fantastic from start to finish - professional, careful with every single item, and genuinely kind throughout the whole process. They handled my furniture like it was their own, making sure nothing was scratched or damaged along the way. Beyond the careful handling, they were hardworking and clearly took pride in doing the job right.
Response
Liz, we're so glad to hear how happy you are with our moving services. As the Movers Who Care, it's great to hear how professional Arlo and Jacob were from start to finish. Thank you, for the great review and for choosing Two Men and a Truck. We wish you the best in your new home!
Ruth
Sam and James were great! Super nice
Response
Ruth, thank you, for letting us know how we did as your movers. It's nice to hear how great Sam and James were while moving you. Thank you, for choosing Two Men and a Truck. We wish you the best!
Dale
These guys Mike, Juan and Gabe were absolute beasts. Professional, fast, honest, courteous and really dang good at their jobs. I would recommend these guys to anybody. 10/10 all around.
Response
Dale, thank you for letting us know how we did as your movers. It's great hearing courteous and professional the team was while moving you. We'll be sure to pass along your compliments. Thank you for the great review of our moving services and for choosing Two Men and a Truck. We really appreciate the recommendation and wish you the best!
Robert
The movers were nearly an hour late and communication with the drivers and dispatch was inconsistent and spotty at best. Once the movers arrived, they did a fine job, but the put my move pretty far off schedule
Response
Robert, we understand how that can be frustrating. You were scheduled in one of our afternoon slots in which our arrival window is from 12-5. There was a job before your move, and there were complications at the unload location of that job. Which is why we were an hour later than our original update to you. We still arrived at 4, well within our window and got you moved. Thank you, for choosing Two Men and a Truck. We wish you the best in your new home.
Jodi
From the initial phone call to signing off on the job everyone was so professional and friendly. The movers were thorough and respectful throughout the entire process! I would definitely recommend this company!!!
Response
Jodi, as the Movers Who Care, we love to read these kinds of reviews. We really appreciate hearing how professional the booking process was. We love it even more when the move goes just as well. Thank you, for the recommenation and for choosing Two Men and a Truck. We wish you the best in your new home!
Chris
We had a wonderful experience with the three movers that helped pack our kitchen and garage, and the team of two that loaded our truck! They worked quickly and efficiently to get the job done while taking great care of all of our possessions. We couldn’t be happier!!! Thanks so much!
Response
Chris, we're so glad to hear how were able to help get you ready for your long distance move. It's great to hear quickly and efficiently they worked as your movers. Thank you, for choosing Two Men and a Truck. Best of luck with your big move!
Debbie and Tim
JP, Mason, and Matthew worked fast and efficiently! It was a hard move with a lot of stairs. All around a great team. My daughter who you moved really liked JP. lol.
Response
Debbie and Tim, thank you for letting us know how we did as your movers. It's great to hear how efficient the guys were as your movers. We'll be sure to let them know. Thank you, for choosing Two Men and a Truck.
Cheryl
I have always had a good experience with Two Men and a Truck! Yesterday I had Denis V., Sam A., Dustin W., and Juan C. and all 4 were very hard workers and speedy! They had me moved in 4 hours!
They were friendly and a pleasure to work with!
They were friendly and a pleasure to work with!
Response
Cheryl, thank you for repeatedly choosing Two Men and a Truck as your moving company. It's great hearing how hard the guys worked as your movers. We'll be sure to let the know. We wish you the best in your new home!
Mike
The two guys that showed up for us were spot on. Quickly introduced themselves, looked at what we needed loaded and jumped right in. Very thorough and prepped and wrapped everything nicely.
Response
Mike, thank you, for the great review of our moving services. It's always good to hear how thorough the guys were as your movers. Thank you, for trusting Two Men and a Truck to be your moving company.
