Reviews
Kelly
Nancy
Elizabeth
As outlined in our paperwork, billing begins once the truck arrives on the premises. Our team arrived at 8:05 a.m., which means the hourly rate should have commenced at 8:15 a.m., rather than 8:30 a.m.
This matter has been addressed internally as a coaching opportunity for both our team and your moving crew to help prevent similar miscommunications in the future. We regret the confusion and appreciate your understanding.
We wish you all the best in your new home.