With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their top rated TWO MEN AND A TRUCK® moving experiences.
Mary
The original list was altered by the office staff leaving a lot of things in the house yet I was charged for all of them. We are very unhappy with this company. We had to spend an extra $3000 to things moved in time.
Response
Thank you Mary for your review, it gives the company an opportunity to give our side of the move day experience. During the call to confirm the customer wanted to move forward with the pack job we quoted, we explained that this is done the day before the move and that she declined the pack from the original estimate because they had help packing and wasn’t paying for us to do it. The day of the move, our crew did the walk through and forwarded the photos to the office showing that there was a lot not packed. She became very aggressive with the crew when they asked her to lock the dogs up, so they didn’t get in the way. The crew was told to take everything they could that was ready to move and that we could fit the customer in for a later date to pack the remaining items and move. It was explained to the customer that everything was not packed up and cleaned off for the movers but instead of postponing the move we went ahead and moved all the furniture and items that were packed in taped boxes. The customer is stating we altered the sales order the day of the move which is the list of items she provided. Customer was upset with management because we asked for a Drivers License to go with the check for a picture since they wanted to pay with a personal check after their card declined 4 times. She screamed at management on the phone saying she has $185k in her bank she’s not broke. We are sorry we could not live up to this customers expectations.
Paula
Excellent moving company. Very pleased with the excellent performance of the movers. Fast and so courteous. Would use them again and highly recommend! Thank you!
Response
Thank you so much for the positive review! We are thrilled to hear you had a great experience. We really appreciate you using TWO MEN AND A TRUCK® Volusia County!
Irene
Michael, Brandon, and Trevante were absolutely excellent. They were very careful with my antique furniture. Their efficiency and behavior was beyond excellent. I was amazed at their concentration, respect and friendliness. The cost was less than my estimate. Thank you for taking such good care of me.
Sharon
Everything was almost perfect except they didn't wrapped my furniture to protect it, which I was lead to belive was included and automatically done. They did wrap only my recliner and only after I said something and only after putting it on the truck not before. I do have some small damage on that item but the move was fast and everyone was friendly.
Response
Hi Sharon, thanks so much for sharing details about your recent move. This feedback really helps us improve. We will be sure to address this with our teams. Thank you for choosing Two Men and a Truck. We appreciate your business!
Bernetta
Friendly, professional and careful!! I would hire them again!!
Brian
The crew was professional, courtesy and excellent to deal with. They handled everything with care and were a huge help to my wife and I during our moving experience!
Response
It is kind words like yours that make us love what we do! Thank you so much for taking the time to share this with us. Best wishes in your new home!
victor
I got a delivery from them and I am missing part of the shipment I have been calling now and speaking to them and no one has an answer as to why and when I will get the missing pieces
Response
Hello Victor, We sincerely apologize to learn of this and can assure you this is not the norm at TWO MEN AND A TRUCK. We would be happy to speak with you further and encourage you to reach us directly at 716-245-4275.
Gary
What a great experience from office staff to movers. Both very friendly, efficient and accommodating. Change of move date at the last minute was easily and cheerfully rescheduled by very friendly office staff. The movers Mike/Austin/Justin did a great job of moving the furniture and were friendly and efficient and a great team. This was a very positive and happy transaction all around. Good price.
Response
Gary, we’re thrilled to hear about your positive experience from start to finish. Flexibility and friendliness are priorities for both our office staff and moving teams, and it’s wonderful to know that came through during your move. We’ll be sure to pass along your compliments to Mike, Austin, and Justin for the great work they did. Thank you for choosing us and for sharing such kind feedback.
TWO MEN AND A TRUCK® Management
TWO MEN AND A TRUCK® Management
Joseph
The gentleman’ who performed the work were absolutely marvelous!!!
Needed a quick move, their office folks made it happen, fabulous customer service, great price!
Thank you !!!
Needed a quick move, their office folks made it happen, fabulous customer service, great price!
Thank you !!!
Response
Hello Joseph. Thank you so much for taking the time to share your move experience with us. We’re so pleased to hear we could exceed your expectations! Enjoy your new home!
Jackie
I've hired you guys multiple times over the years, and you've been consistently phenomenal. The office staff are always responsive and friendly. And the movers are professional, courteous and really freakin' efficient! I'm hoping I don't need to move again anytime soon, but when/if I do, I'll definitely be calling you.
Response
Thank you so much for your continued trust and kind words! We truly appreciate your loyalty over the years and are glad to hear both our office staff and moving team have provided you with great experiences. We’ll be here whenever you need us again, and we wish you the very best in your current home!
