With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their top rated TWO MEN AND A TRUCK® moving experiences.
Roland
Kimberly
Terrie
Khaldon
-The movers took photos of my home despite my request not to.
-refused to remove their shoes, left mud, and did not clean it afterward.
-mishandled my $17K power plant, causing damage,
-The bed was assembled incorrectly, and the chair and bed parts were taken, and only offered to be returned after asking.
Completely dissatisfied
Thank you for taking the time to share your feedback. We take concerns like these very seriously and have thoroughly reviewed the details of your move. Following our internal review, our management team reached out to address the issues you raised and offered compensation as a resolution. Unfortunately, that offer was declined.
We also want to note that our team made efforts to resolve all concerns directly, including addressing damaged or misplaced items. While we regret that your experience did not meet expectations, we did attempt to work toward a fair outcome and were disappointed that a chargeback was pursued instead of resolution through our claims process.
Customer satisfaction and accountability are important to us, and we stand by our efforts to review, communicate, and resolve this matter appropriately.
TWO MEN AND A TRUCK® Management