Last year, TWO MEN AND A TRUCK® launched the pilot of what the company hoped would become a national solution to provide customers with a new, affordable, long-distance moving option. Up until then, consumers looking to move long distances have not had a great customer service solution from a nationally certified moving company providing them with the assurance that their belongings would arrive safely to their new address. Less than a year after the pilot launched across four cities, the system has proved successful, and TWO MEN AND A TRUCK® is proud to announce the expansion of its trusted service by offering this new, long-distance move solution in 16 logistics hubs, with the capabilities to move even more customers across the U.S. from point A to point B.
As a franchise brand consisting of more than 350 individually owned and operated locations across the U.S., the cross-functional team that included franchisees mapped out the logistics and created a business model that allows the franchises to work together to offer consumers the same top-notch service they are used to on local level.
“Previously, we had been priced out of many long-distance moves as certain customers were not in need of time-sensitive, expedited service,” said Nobis. “Our new solution not only makes these moves more affordable for everyone involved, but customers also get the quality-assurance they’ve come to expect from TWO MEN AND A TRUCK® across extended distances.”
TWO MEN AND A TRUCK®’s value and flexibility service — officially called Value Flex® – was the missing piece to the company’s current long-distance offerings. TWO MEN AND A TRUCK® has always offered an expedited move service, which transports a customer’s belongings directly to their new residence. As a cost-saving solution for customers, the Value Flex® service offers a reduced price on long-distance moves by efficiently planning move logistics. A Value Flex® move utilizes the service of a dedicated TWO MEN AND A TRUCK® long-haul carrier to transport the container to another TWO MEN AND A TRUCK® franchise near the customer’s final destination. From there, that local TWO MEN AND A TRUCK® team will make the delivery and unload items at the customer’s new location.
But what really sets TWO MEN AND A TRUCK®’s new Value Flex® service apart, in addition to its technique, is the traditional commitment to customer service and providing customers with another option to fit their moving needs. After nearly a year of research, Nobis explained the brand invested in a customized moving container that had the ability to disconnect from the truck itself. This would enable long-distance drivers to carry the sturdy, 16-foot container — which was designed so it won’t tilt load to ensure all belongings stay intact — across the country. Each container is secure throughout the duration of the move, and also comes equipped with GPS so TWO MEN AND A TRUCK® can easily track the status of a customer’s move throughout the process.
For the pilot, TWO MEN AND A TRUCK® introduced the Value Flex® service in Cincinnati, Atlanta, Orlando and Lansing. When a customer moves from Cincinnati to Orlando, for example, the Cincinnati franchise would load the container and ship it out with the long-haul carrier. Then, the Orlando-based franchise would take care of the final unloading process. Nobis says it’s ultimately a partnership between trusted and proven franchisees who share in the company’s commitment to customer service.
TWO MEN AND A TRUCK® West Orlando General Manager Ryan Wells said his team is proud and excited to offer this new service to customers as there’s a large demand in the industry for affordable and trustworthy long-distance moving services. They’ve moved several Value Flex® customers already who have been thrilled with their service.
“We have had great customer feedback regarding our Value Flex® moves this past year!” said Wells. “We still strive to exceed the customers’ expectations whether they are moving in a truck or a container. We’ve had several Value Flex® customers tell us they had always hired TWO MEN AND A TRUCK® to move locally, but could not afford our traditional long-distance, expedited service. By offering Value Flex®, we are now able to keep these customers TWO MEN AND A TRUCK® customers for life!
This May, TWO MEN AND A TRUCK® is expanding the service to include an additional 12 logistics hubs to the four original locations. Cities that will now offer Value Flex® include Memphis, Tennessee; Rockford, Illinois; Greensboro, North Carolina; Toms River, New Jersey; Rocky Hill, Connecticut; Pasadena, California; Phoenix, Arizona; Salt Lake City, Utah; Omaha, Nebraska; Dallas, Texas; Denver, Colorado and Minneapolis, Minnesota.
“This is allowing us to expand our proven service model to a whole new group of customers who will be able to use our highly respected customer service for a long-distance move,” said Nobis. “It’ll improve upon what’s already in place, kick up efficiency and incorporate enhanced technology to make long-distance moves smoother than they’ve been in the past. Customers now have another option when they choose our services, making TWO MEN AND A TRUCK® more accessible than ever before.”