For more than 30 years, TWO MEN AND A TRUCK® has raised the bar within the moving industry. The brand’s strong reputation, 96 percent referral rate and exceptional customer service consistently make it stand out as the one to beat. And 2016 was no exception — TWO MEN AND A TRUCK® celebrated numerous milestones enabling the brand to head into the New Year with unrivaled momentum.
In 2016, TWO MEN AND A TRUCK® experienced 10 percent growth in year-over-year sales compared to the year before, ultimately completing more than 500,000 moves nationwide. The brand also awarded 19 franchises and expanded its corporate support team, including CFO Brant Hartle joining the Home Office staff of more than 200 employees. These milestones resulted in TWO MEN AND A TRUCK® being ranked number 10 on Forbes’ annual Best Franchises in America list for franchises with a medium investment ranging from $150,000 to $500,000. The final month of the year also marked the 85th consecutive month in which TWO MEN AND A TRUCK® experienced record growth.
That growth took place in both domestic and international markets. In 2016, TWO MEN AND A TRUCK® expanded into two new states — New Jersey and Maine. The brand is also gearing up to open two locations in Montana, another new state, in April of 2017. Internationally, there’s a TWO MEN AND A TRUCK® franchise that’s currently in development in Etobicoke, located in Ontario, Canada. That unit will continue the brand’s expansion across the country following last year’s momentum. In 2016, TWO MEN AND A TRUCK® opened franchises in Calgary North, Alberta; Edmonton South, Alberta; Vancouver, British Columbia; Burnaby, British Columbia; Coquitlam, British Columbia and Winnipeg, Manitoba in addition to a transfer of ownership for a location in Vaughan, Ontario.
That program, which TWO MEN AND A TRUCK® piloted last year, is the brand’s solution to long-distance moving services and adds to its comprehensive list of offerings. Through Value Flex, TWO MEN AND A TRUCK® utilizes the service of a dedicated long-haul carrier to transport the customer’s belongings to another TWO MEN AND A TRUCK® franchise near the final destination. From there, that local TWO MEN AND A TRUCK® professional team will make the delivery and unload the customer’s belongings in their new home.
Value Flex isn’t the only new program the brand introduced in 2016 — TWO MEN AND A TRUCK® rolled out a new mini markets model last year, enabling entrepreneurs in smaller territories to become franchisees. The brand also launched a Customer Relationship Center (CRC) to support customers after normal business hours ensuring communication when it is convenient for the customer.
Innovative programs like Value Flex, the mini market model, and the CRC will continue to fuel TWO MEN AND A TRUCK®’s growth throughout 2017. The brand, which currently has more than 350 open locations, plans to add 25 full market territories and five mini markets to its system in 2017. To get those new locations up and running, TWO MEN AND A TRUCK® is actively targeting cities including Tucson, Arizona; Baltimore, Maryland and Frederick, Maryland for development in addition to states like Connecticut, Rhode Island, Washington, New Jersey, Pennsylvania, Vermont and Northern Virginia.