With a new CEO at the helm and the hiring of 1,000 people in March alone, TWO MEN AND A TRUCK® is on track to achieve yet another landmark year. With record high customer service scores in Q1, TWO MEN AND A TRUCK® has set the pace for the rest of 2016 holding an impressive 74 consecutive months of growth, with 60 consecutive months of record growth.
During the first quarter of this year, TWO MEN AND A TRUCK® posted a 7.64 percent increase in growth when compared to that same time frame in 2015, and locations in South Carolina experienced tremendous growth, boasting a 22.66 percent increase in revenue at the end of March. According to Randy Shacka, president of TWO MEN AND A TRUCK®, the brand opened a new office per week during the first quarter alone. The company saw the opening of three new locations in California, which led to 56 percent growth in the state; two locations open in Virginia; one location in Ohio; and one location in Texas. TWO MEN AND A TRUCK® franchisees also opened secondary offices in Michigan, Florida and California.“Not many brands can claim this kind of success, and it’s a testament to the fact that TWO MEN AND A TRUCK® is a brand that embraces our franchisees and employees, empowering them to grow with the company and we are very proud of this,” Shacka said. “Quarter after quarter, we have consistently surpassed our goals by focusing on solidifying and investing in our support and infrastructure and on constantly improving our customer service, which will continue to be our focus for the rest of this year and beyond.”
According to Shacka, a big factor in the brand’s consistent growth is the commitment TWO MEN AND A TRUCK® has to all levels of staff. During the company’s fourth annual Career Move Month campaign, an initiative dedicated to recruiting new hires to join the rapidly expanding brand, TWO MEN AND A TRUCK® hired more than 1,000 new team members during the month of March.
The employee count at Home Office also surpassed 200 in Q1, further adding support for the entire franchise system on a national level. As TWO MEN AND A TRUCK® continues to expand, internal adjustments were also made in early 2016 to assist the brand in moving even more customers forward. This year, the brand expanded its customer relationship center — moving to a new building to allow for growth. The customer relationship center expanded in order to better serve customers, especially those looking for moving services after traditional office hours.
With more than 339 U.S. locations, 27 international locations, 265 franchises, 2,094 trucks and 8,000 employees already supporting TWO MEN AND A TRUCK®’s strong foundation, the brand continues to keep customers at the forefront of everything they do. This is why, year after year, TWO MEN AND A TRUCK®’s customer service scores remain strong and at a record high across the entire system. This year’s first quarter was no exception — from January through March, 21 franchises maintained a 100 percent referral rating.
After an impressive Q1, TWO MEN AND A TRUCK® will now continue targeting top markets for growth during the rest of the year — such as California, Oregon, Washington, New Jersey and the Northeast region. By the end of 2016, the brand expects to sign agreements for 30 new locations.“This was an important quarter for TWO MEN AND A TRUCK®. In late February, we had the pleasure of welcoming more than 500 franchisees, managers and vendors to our company’s annual meeting to discuss best practices for the brand. They left feeling reenergized and more motivated than ever to make the rest of 2016 just as momentous as the first three months of the year,” said Jeff Wesley, Chief Executive Officer of TWO MEN AND A TRUCK®. “Our motivation to build upon this success during the second quarter is high as we look to constantly grow and serve our loyal customers.”