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Mike Franzese
General Manager
Mike moved from Long Island to southeastern Wisconsin to start a journey that he describes as “100% his own.” He began what he thought was "just a job" as a driver at TWO MEN AND A TRUCK. He quickly impressed customers and company leadership with his exemplary work ethic and was promoted to claims manager, handling tough situations and becoming a key team member.
Now, as general manager of the New Berlin and Waukesha TMAT locations, Mike is incredibly proud of his team’s commitment to customer satisfaction and safety. His team has logged 100% customer satisfaction scores for multiple months and leads the way in safety stats.
When asked for words of wisdom on life’s journey, Mike said, ”Doing what’s hard makes everything else easy.
Mike resides with his pup Toad in New Berlin, where he purchased his first home. He says you can’t beat the commute!
Now, as general manager of the New Berlin and Waukesha TMAT locations, Mike is incredibly proud of his team’s commitment to customer satisfaction and safety. His team has logged 100% customer satisfaction scores for multiple months and leads the way in safety stats.
When asked for words of wisdom on life’s journey, Mike said, ”Doing what’s hard makes everything else easy.
Mike resides with his pup Toad in New Berlin, where he purchased his first home. He says you can’t beat the commute!
Lisa has demonstrated natural leadership from the very beginning of her career with TWO MEN AND A TRUCK when she started as a part-time bookkeeper while in college. Effective on January 1, 2020, she was named president of four TWO MEN AND A TRUCK franchises: Milwaukee, Waukesha, Racine, and Madison, and three satellite offices: New Berlin, Pewaukee, and Plymouth.
During each step of her career, Lisa has embraced challenges by learning them, owning them, and helping others along the way. Tim Lightner, founding franchisee and CEO of TWO MEN AND A TRUCK Madison, Waukesha, Racine, and Milwaukee, put it this way, “On a daily basis, she provides vision, creates buy-in, listens patiently and empathetically, coaches individuals and teams, provides necessary tools, delegates (not abdicates) responsibility. She adjusts on the fly, remains cool under pressure, and so much more. Lisa is leadership.”
During each step of her career, Lisa has embraced challenges by learning them, owning them, and helping others along the way. Tim Lightner, founding franchisee and CEO of TWO MEN AND A TRUCK Madison, Waukesha, Racine, and Milwaukee, put it this way, “On a daily basis, she provides vision, creates buy-in, listens patiently and empathetically, coaches individuals and teams, provides necessary tools, delegates (not abdicates) responsibility. She adjusts on the fly, remains cool under pressure, and so much more. Lisa is leadership.”
Lisa is a firm believer that learning as much as possible about other team members' roles helps her better understand what is best for her customers. As a result, she has taken full advantage of the classes and skills advancement programs available through TWO MEN AND TRUCK and believes this makes her a well-rounded customer advocate.
When asked about her "superpower," Lisa unhesitatingly replied, "Organization—a very important quality in the moving business." She also attributes her high customer care scores to her belief that positivity is contagious.
Lisa has received many sales and achievement awards during her time at TWO MEN AND A TRUCK, but she says her favorites are the general “Congratulations on Being YOU!” awards. She says her commitment to the company has grown over time as relationships have grown and developed. “It’s like a family,” she said. “As the family grows, so does the depth and breadth of your job and your commitment to everyone there.”
For Lisa, the complexity of business moves is what kept her volunteering for large business projects and ultimately moved her forward into the role of Business Move Consultant.
“It’s like putting together a puzzle, then making sure the puzzle stays together from beginning to end,” she said.
Lisa’s co-workers and clients know her as a person who loves to smile and laugh. She finds that humor is helpful when trying to guide people through moving, which can be a stressful time for many.
“It helps to defuse some of the pressure for them,” she says.
When asked about her "superpower," Lisa unhesitatingly replied, "Organization—a very important quality in the moving business." She also attributes her high customer care scores to her belief that positivity is contagious.
Lisa has received many sales and achievement awards during her time at TWO MEN AND A TRUCK, but she says her favorites are the general “Congratulations on Being YOU!” awards. She says her commitment to the company has grown over time as relationships have grown and developed. “It’s like a family,” she said. “As the family grows, so does the depth and breadth of your job and your commitment to everyone there.”
For Lisa, the complexity of business moves is what kept her volunteering for large business projects and ultimately moved her forward into the role of Business Move Consultant.
“It’s like putting together a puzzle, then making sure the puzzle stays together from beginning to end,” she said.
Lisa’s co-workers and clients know her as a person who loves to smile and laugh. She finds that humor is helpful when trying to guide people through moving, which can be a stressful time for many.
“It helps to defuse some of the pressure for them,” she says.
Riley worked in landscaping before moving to the area, so he was used to lifting heavy objects daily. He started off as a mover but quickly realized that sales is his calling. In fact, he was awarded the “Top Sales” award systemwide for 2021!
Riley describes his role as a move consultant to“assist people, not just the ones who decide to use our services, but anyone who needs to move an item.” In doing this, he provides people with detailed information that helps them complete their move more easily, answers questions, creates estimates and breaks everything down into manageable pieces so everyone is on the same page.
“My goal is to remove as much stress as possible and assist in the most cost-effective way possible,” he said. “Sometimes this opens the door for me to be a bit of a therapist!” Riley says working for TMAT is completely different from any other job he’s had before. “The success I’ve had here gives me confidence and hope for a great future,” he said. “I love the fact that I can create my own income level based on my success.”
For new move consultants starting out, Riley advises, “You have to be persistent, thorough and dedicated. Come into the job like you want to be the best and it will translate to sales. Get comfortable being uncomfortable.” Riley describes himself as relentless, a self-starter and not one to look to others for a pat on the back. Nonetheless, he shared that it means a lot when leadership, team members, and customers reach out.
“The teamwork here is solid,” he said. “Makes you want to keep up the hard work, you know?”
Riley describes his role as a move consultant to“assist people, not just the ones who decide to use our services, but anyone who needs to move an item.” In doing this, he provides people with detailed information that helps them complete their move more easily, answers questions, creates estimates and breaks everything down into manageable pieces so everyone is on the same page.
“My goal is to remove as much stress as possible and assist in the most cost-effective way possible,” he said. “Sometimes this opens the door for me to be a bit of a therapist!” Riley says working for TMAT is completely different from any other job he’s had before. “The success I’ve had here gives me confidence and hope for a great future,” he said. “I love the fact that I can create my own income level based on my success.”
For new move consultants starting out, Riley advises, “You have to be persistent, thorough and dedicated. Come into the job like you want to be the best and it will translate to sales. Get comfortable being uncomfortable.” Riley describes himself as relentless, a self-starter and not one to look to others for a pat on the back. Nonetheless, he shared that it means a lot when leadership, team members, and customers reach out.
“The teamwork here is solid,” he said. “Makes you want to keep up the hard work, you know?”
After growing up in Northern Virginia, Tim served in the United States Army, finally making his way to Madison in 1993 to found the franchise moving company TWO MEN AND A TRUCK. Since then, he has expanded into Racine, Waukesha, and Milwaukee, ultimately laying claim to the entire Milwaukee area.
Today, the franchise is consistently ranked in the top 10% of franchises nationwide. The company has received many awards and recognitions, including the Dane County Small Business Award, the Humanitarian Award from TWO MEN AND A TRUCK International, accommodations from Senator Feingold, Senator Kohl, and Governor Doyle.
TWO MEN AND A TRUCK actively supports more than 20 nonprofit organizations throughout the area. In addition, Tim has been named Backyard Hero and received the Community Service Recognition Award from the Downtown Rotary Club. Tim belongs to the Franchise Congress with the International Franchise Association and is active on many topics with TWO MEN AND A TRUCK International.
Today, the franchise is consistently ranked in the top 10% of franchises nationwide. The company has received many awards and recognitions, including the Dane County Small Business Award, the Humanitarian Award from TWO MEN AND A TRUCK International, accommodations from Senator Feingold, Senator Kohl, and Governor Doyle.
TWO MEN AND A TRUCK actively supports more than 20 nonprofit organizations throughout the area. In addition, Tim has been named Backyard Hero and received the Community Service Recognition Award from the Downtown Rotary Club. Tim belongs to the Franchise Congress with the International Franchise Association and is active on many topics with TWO MEN AND A TRUCK International.
Heather manages the TWO MEN AND A TRUCK® sales process and B2B teams for franchises within Lightner Management Group, including New Berlin. In this role, Heather provides structure, support, and accountability for all internal employees.
An experienced Certified Management Consultant, Heather spearheads internal and external projects, providing valuable insight into negotiation, sales, and business-to-business development. She is a familiar face on the local news at Halloween and Christmas, sharing her love of crafts by showing how TWO MEN AND A TRUCK boxes can be fashioned into simple and cost-effective costumes and decorations.
A strong advocate for a human-centered approach to team-building in the workplace, Heather is invaluable to the TWO MEN AND A TRUCK culture of MOVING PEOPLE FORWARD®.
An experienced Certified Management Consultant, Heather spearheads internal and external projects, providing valuable insight into negotiation, sales, and business-to-business development. She is a familiar face on the local news at Halloween and Christmas, sharing her love of crafts by showing how TWO MEN AND A TRUCK boxes can be fashioned into simple and cost-effective costumes and decorations.
A strong advocate for a human-centered approach to team-building in the workplace, Heather is invaluable to the TWO MEN AND A TRUCK culture of MOVING PEOPLE FORWARD®.
With his big smile, deep experience, and humorous take on life, Adam (AJ) is a great fit to lead, support, and motivate our move consultants systemwide. On a daily basis, he brings excitement to the sales teams by creating a competitive yet fun environment where positive relationships can develop and thrive—among both coworkers and customers.
“People make decisions and spend money with others they like,” he said. “When we show our customers that we want to help them, they work with us.”
With more than two decades of managing teams in sales environments, AJ has learned that everyone needs both encouragement and motivation. He attributes his own ability to move forward and succeed in life to his mom. “My mother is such a positive force. She always knows the right thing to say to give me more motivation to succeed.”
He strives to make this same impact in the lives of those around him every day, both at work and at home. “I love watching my children play sports," he said with a smile. “I am their biggest fan.”
“People make decisions and spend money with others they like,” he said. “When we show our customers that we want to help them, they work with us.”
With more than two decades of managing teams in sales environments, AJ has learned that everyone needs both encouragement and motivation. He attributes his own ability to move forward and succeed in life to his mom. “My mother is such a positive force. She always knows the right thing to say to give me more motivation to succeed.”
He strives to make this same impact in the lives of those around him every day, both at work and at home. “I love watching my children play sports," he said with a smile. “I am their biggest fan.”
Derick immediately excelled as a new mover at TWO MEN AND A TRUCK® New Berlin and quickly became an interstate mover after a few months. When he turned 21, he was promoted to driver. Then, when a new internal training program rolled out, Derick was tapped to be part of the first crop of trainers, passing on his knowledge and enthusiasm to others.
Never one to stand still, in Fall of 2020 he started and completed the TWO MEN AND A TRUCK® Frontline Foundations Program, which initiated the process of moving him into an office role. He attributes much of his success to the inspiring mentors he works with.
“I have great support and great rapport with everyone here, in the office and on the trucks,” he said. “These people are like a family to me. We are a cohesive team with skills that complement one another. We all have strengths and weaknesses and we lift each other up every day.”
Derick finds that the qualities he needs most in his daily role are confidence, problem-solving, critical thinking, and the ability to lead by example when the going gets tough. “I have done a lot of everything,” he said. “And I am excited to continue to learn.”
Never one to stand still, in Fall of 2020 he started and completed the TWO MEN AND A TRUCK® Frontline Foundations Program, which initiated the process of moving him into an office role. He attributes much of his success to the inspiring mentors he works with.
“I have great support and great rapport with everyone here, in the office and on the trucks,” he said. “These people are like a family to me. We are a cohesive team with skills that complement one another. We all have strengths and weaknesses and we lift each other up every day.”
Derick finds that the qualities he needs most in his daily role are confidence, problem-solving, critical thinking, and the ability to lead by example when the going gets tough. “I have done a lot of everything,” he said. “And I am excited to continue to learn.”
Kathy is a special part of the magic that keeps TWO MEN AND A TRUCK® New Berlin humming along every day. She’s headed up for a decade-long career with the company, mainly functioning in the versatile role of office manager. Over the years, she has supervised and trained move consultants, reviewed applicants for positions, scheduled interviews, and onboarded many new hires.
Kathy says it’s the people she works with and the opportunity to challenge herself in new ways that keep her engaged and interested in her job. A big proponent of a positive workplace, she believes it’s important to let people know when they’re doing well.
“Knowing that you’re doing a good job is good for your spirit,” she said with a smile.
Kathy is known for her strong work ethic, and she entered the workforce early as a carhop at a local drive-in restaurant. An entrepreneur herself, Kathy once owned a jewelry store in Ecuador, an experience that provided her with a strong understanding of what it takes for a locally owned business to succeed. Back State-side again, she moved into customer care roles, ultimately finding her way to TWO MEN AND A TRUCK through a friend.
As someone who has onboarded many TWO MEN AND A TRUCK rock stars, Kathy’s wisdom to new employees about on-the-job success is worth noting. “Be patient with the learning process,” she says. “It may seem like there is a lot to know at the beginning but give it time. Soon it will be second nature to you.”
Kathy says it’s the people she works with and the opportunity to challenge herself in new ways that keep her engaged and interested in her job. A big proponent of a positive workplace, she believes it’s important to let people know when they’re doing well.
“Knowing that you’re doing a good job is good for your spirit,” she said with a smile.
Kathy is known for her strong work ethic, and she entered the workforce early as a carhop at a local drive-in restaurant. An entrepreneur herself, Kathy once owned a jewelry store in Ecuador, an experience that provided her with a strong understanding of what it takes for a locally owned business to succeed. Back State-side again, she moved into customer care roles, ultimately finding her way to TWO MEN AND A TRUCK through a friend.
As someone who has onboarded many TWO MEN AND A TRUCK rock stars, Kathy’s wisdom to new employees about on-the-job success is worth noting. “Be patient with the learning process,” she says. “It may seem like there is a lot to know at the beginning but give it time. Soon it will be second nature to you.”
Nadia is a goal-driven number-cruncher who loves to work with data and spreadsheets. She obtained her bachelor’s degree from the University of Wisconsin – Milwaukee and immediately put her love of numbers to work at TWO MEN AND A TRUCK. As franchise group controller, Nadia manages the finances for all locations, including New Berlin.
Since beginning with TWO MEN IN A TRUCK in July 2016, she says her favorite part of the company has consistently been the positive environment. Her favorite TWO MEN AND A TRUCK® core value is “Be your best and have fun: To be the best professionally and personally while enjoying life and having fun.”
Nadia is known for her kind heart, analytical problem solving, and desire to grow and learn as much as she can every day. "Push yourself," she says, "because no one else is going to do it for you."
Since beginning with TWO MEN IN A TRUCK in July 2016, she says her favorite part of the company has consistently been the positive environment. Her favorite TWO MEN AND A TRUCK® core value is “Be your best and have fun: To be the best professionally and personally while enjoying life and having fun.”
Nadia is known for her kind heart, analytical problem solving, and desire to grow and learn as much as she can every day. "Push yourself," she says, "because no one else is going to do it for you."
Alexis started with TWO MEN AND A TRUCK® as a move consultant but after a year felt that sales wasn’t her calling. She wanted to stay with the company, so when a bookkeeping position opened up, she knew it would be a better fit! TWO MEN AND A TRUCK leadership believed in her, and now she handles all day-to-day financials, including payroll, insurance, and employee questions.
She appreciates the support and encouragement of the people she works with. "I've never worked at a job that feels like family until joining TWO MEN AND A TRUCK," Alexa said. “Now I actually enjoy coming to work."
Alexis enjoys connecting with others during her workday and is always trying to put a smile on someone’s face. Co-workers and friends describe her as “loving, outspoken but caring, and goofy.” A fan of the power of positive feedback, she says it means the world to her. “Appreciation makes me feel good! I’m an overthinker, so the reassurance is nice.”
Her children are what motivate Alexis to move forward every day, stay positive, and be her best, but she believes it’s up to her to keep the positive momentum. “A vision without action is just a daydream,” she said.
She appreciates the support and encouragement of the people she works with. "I've never worked at a job that feels like family until joining TWO MEN AND A TRUCK," Alexa said. “Now I actually enjoy coming to work."
Alexis enjoys connecting with others during her workday and is always trying to put a smile on someone’s face. Co-workers and friends describe her as “loving, outspoken but caring, and goofy.” A fan of the power of positive feedback, she says it means the world to her. “Appreciation makes me feel good! I’m an overthinker, so the reassurance is nice.”
Her children are what motivate Alexis to move forward every day, stay positive, and be her best, but she believes it’s up to her to keep the positive momentum. “A vision without action is just a daydream,” she said.
Mark is currently in his 6th year with the team, and he exemplifies the core value of Be Your Best and Have Fun. Mark stands out by finding him play classical music in his truck on his way to his moves. Mark is a team player and has shared that he loves what he does. His laugh spreads as you can find him laughing at any given moment.